Manager, Customer Success, Scale EMEA (f/m/d)

Datacamp

About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the Role: You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp.  Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation.  You will need to call on a skill set that 1) drives retention and growth of DataCamp within the organisation and 2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application.  Success in this role is dependent on your ability to understand the diverse subject matter and features of the DataCamp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation. About you: At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus.  We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets.  You aim to understand the strategic imperatives at DataCamp’s clients and strive to be a thought partner in transforming their data & AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients.  You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply! Responsibilities: * Manage the customer lifecycle from onboarding to renewal for DataCamp’s most strategic, top-tier B2B clients * Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals * Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships  * Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture sessions) to promote access and outcomes for thousands of learners * Capture and promote business value created from DataCamp use * Work with product and marketing to ensure the voice of our customer is being heard and considered for our product and content roadmap * Elevate conversations both up and across the client org to evangelise DataCamp and drive meaningful adoption that grows business outcomes for a client * Demonstrate deep understanding of the subject matter and  the value of DataCamp's various products and use this to ensure renewal, upsell, and cross-sell Qualifications: * 3+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in the consulting or customer success domains is of top focus * MUST be fluent in German * Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape. Motivation to stay on top of trends and technology and ability to speak to these confidently * Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts * Bringing a “Teach to fish” not “give a fish” mentality to enabling our client counterparts and helping them champion datacamp adoption across the organisation * Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise * Experience in Salesforce, identifying and documenting risk/growth opportunities, collaborating with sales, and creating renewal quotes and POs * Willingness to experiment with new Customer Success playbooks, workshops, or motions to get the client true value out of DataCamp and to build long-term stickiness of the product Why Datacamp?  Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team: * Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding. * Competitive compensation: We offer a competitive salary with attractive benefits. * Flexibility: Benefit from flexible working hours because the future is flexible!  * Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth. * Global retreats: Participate in international company retreats, fostering a global team spirit. * Equipment: Yearly refreshment of your IT Equipment budget for your home working setup. Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!

Tripadvisor

About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 1 day per week in our London office.   Who are we looking for? As a Service Resolution Manager, you are accountable for translating operational strategy into day-to-day execution across onshore and offshore teams so that we consistently deliver high-quality outcomes for our customers. You are a hands-on operator who balances real-time performance management with longer-term planning, using data, people leadership, and cross-functional collaboration to drive service levels, quality, and efficiency. You will play a key role in shaping and executing our operational roadmap in line with the company’s goals. You will partner closely with Vendor Management, Workforce Management, Training, Quality, and external partners to ensure alignment on priorities, rapid issue resolution, and continuous improvement. You will champion a culture of performance, coaching, and customer focus, bringing in new ideas from the market and your own development to help the operation evolve and scale effectively.   Key Responsibilities Operational leadership and strategy * Support long-term operational planning and help influence strategy to meet company goals. * Translate strategy into clear execution plans and targets for onshore and offshore teams. * Track performance against goals and adjust operational priorities as needed to address challenges and emerging trends, ensuring accountability for KPI delivery and regular reporting on a weekly, monthly, and quarterly basis. Day-to-day operations management * Manage service delivery in real time, keeping a constant eye on service levels, backlogs, and productivity. * Identify operational risks, trends, and opportunities, and implement actions to protect and improve performance. * Oversee operational systems, processes, and infrastructure, proactively seeking opportunities for optimisation. Quality, customer outcomes, and coaching * Ensure a strong quality focus so customer interactions consistently meet or exceed expectations. * Use insights from quality outcomes to identify coaching needs, support performance improvement, and celebrate “gold star” examples. * Partner with Training and Quality to embed best practices and address service gaps. Compliance, safety, and governance * Enforce relevant regulatory, safety, and internal policy standards across all operational sites. * Ensure teams understand and adhere to compliance requirements and escalation procedures. * Support change control processes, assessing operational impact and ensuring smooth implementation. Stakeholder and vendor management * Communicate daily and proactively with internal stakeholders (Vendor Management, Training, Quality, etc.) and external partners to maintain alignment. * Partner with Vendor Management on strategy execution, issue escalation, and performance improvement for outsourced partners. * Build and maintain strong professional relationships with cross-functional teams, ensuring they understand and consider the operations strategy in their own plans. People leadership and team development * Lead, mentor, and coach a high-performing team, providing clear expectations, feedback, and development opportunities. * Foster a culture of accountability, ownership, and continuous improvement, leading by example. * Support succession planning by identifying and developing talent within the operations team. Data, reporting, and continuous improvement * Use operational data and reporting to review performance daily, weekly, and monthly and identify improvement opportunities. * Prepare and present performance insights and business cases to support change initiatives and investments. * Collect and synthesise employee and customer feedback to refine operational processes and influence improvements in related functions (e.g., Training, Quality, Real Time, Scheduling). Workforce planning and performance * Collaborate with Workforce Management to ensure schedule adherence, identify absenteeism trends, and address staffing gaps. * Take ownership of mitigating scheduling and staffing risks that may impact service delivery. * Align resourcing decisions with forecasted demand and operational priorities.   Minimum Qualifications & Experience: * 5+ years’ experience in operations management within a contact centre, customer support, or similar service environment. * Proven People-Manager with 5+ years experience, managing both regional and global teams * UK Based working Hybrid * Proven track record managing both onshore and offshore/outsourced teams against SLAs and performance targets. * Demonstrated experience using operational data and reporting to drive decisions, forecast needs, and build business cases. * Experience working closely with Workforce Management, Training, Quality, and Vendor Management functions. * Hands-on experience leading change initiatives and improving processes in a fast-paced, dynamic environment. * Strong people management experience, including coaching, performance management, and team development.   Skills you should bring to the role Customer-focused: Committed to delivering excellent customer experiences through reliable, high-quality operations. Operationally strong: Deep understanding of contact centre or service operations, including SLA quality metrics, and workforce dynamics, with the ability to excel in a fast-paced environment. Data-driven: Comfortable interpreting performance metrics and using insights to drive decisions and build compelling cases for change. Strong communicator: Clear and timely communication with teams and stakeholders; able to influence and align others. People leader: Experienced in coaching, developing, and motivating teams, with a focus on performance and growth. Change oriented: Curious and proactive about new ideas, tools, and ways of working; effective at leading teams through change.   What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-JP #LI-Hybrid

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. WHAT YOU’LL DO You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.  RESPONSIBILITIES * Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive * Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team * Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team * Evangelize Stripe customer success stories and customer success systems and processes * Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status * Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry * Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.  * Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience * Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product * Strong analytical skills and operating rigor * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders * History of success as a consultant, pre-sales, technical account management, or equivalent * Experience building comprehensive account plans * Proven track record of achieving targets and goals, preferably in a sales setting * Track record of managing large, complex projects and/or programs * Experience handling difficult customers or situations and can demonstrate resolutions * Must work within a team environment with sales and services peers * Ability to navigate data and people to find answers * A strong understanding of our business and products, and an ability to research/self-starter PREFERRED QUALIFICATIONS * Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions * Willingness to tackle things on your own * A capability to work well with a wide range of people, both internally and externally * The motivation and flexibility to work well in a high-growth environment where things change quickly