Operations Associate

Abound

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. About the role As a Mortgage Operations Associate, you'll support the end-to-end mortgage journey, ensuring applications progress smoothly from submission through to completion while delivering an exceptional experience for customers and business partners. Working closely with brokers, solicitors, lenders, surveyors and internal teams, you'll play a key role in keeping cases moving, maintaining operational excellence and helping us build scalable processes as our mortgage business grows. This is an exciting opportunity for someone who is highly organised and enjoys solving problems. We’re looking for ambitious people who want to learn fast, take ownership, and grow with us. What you'll be doing * Manage mortgage applications from submission through to completion, ensuring every case progresses smoothly. * Liaise with lenders, solicitors, surveyors and customers to obtain updates and required documentation. * Ensure all case records are accurate, up to date and compliant with regulatory requirements. * Proactively monitor case pipelines, identify blockers and drive cases forward. * Support the Operations team with day-to-day administration and process improvements. * Work closely with Underwriting and other internal teams to ensure applications move efficiently through each stage. * Deliver a high standard of service and communication to customers and business partners. * Identify and escalate issues that may impact case progression. * Assist with reporting, data management and operational projects. * Help improve operational processes, documentation and customer journeys as we continue to scale. Who you are * Highly organised and able to manage multiple cases and priorities simultaneously. * Detail-oriented and take pride in getting things right. * Proactive, with the confidence to take ownership and keep work moving. * A natural problem solver who enjoys identifying opportunities to improve processes. * A clear and confident communicator, comfortable working with customers, brokers, solicitors and colleagues. * Collaborative and enjoy working as part of a team while managing your own workload. * Comfortable working in a fast-paced, evolving environment where priorities can change. * Confident using Microsoft Office and CRM systems. * Experience in an operations, administration, mortgage support or customer operations role. * Experience within mortgages, financial services, banking or lending is beneficial, but not essential. * Excited by the opportunity to help build and scale our growing mortgage business. What we offer * Everyone owns a piece of the company - equity * Hybrid with 3 days a week in the office * 25 days’ holiday a year, plus 8 bank holidays * 2 paid volunteering days per year * One month paid sabbatical after 4 years * Employee loan * Free gym membership * Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

HRtechX

This role offers you the opportunity to own the operational standard of every conference we run. You will be responsible for the end-to-end execution of 10 European private equity conferences a year - venues, suppliers, on-site teams, and the experience itself. Do you want to take part in defining the future of an industry? Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you the kind of operator who ships - obsessive about details, calm under hard deadlines, and energised by getting a thousand moving pieces to land in the right place at the right time? If so, you might be the next member of our global operations team.   WHY HRTECHX HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.   WHAT WE OFFER YOU You get the unique opportunity to take ownership of one of our key business areas. You’ll be working in-person in your HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: * The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * Inspiration and guidance - A chance to work closely with our high performing team as well as with the CEO and founder of our company. * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Travel opportunity: You would be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.   YOUR RESPONSIBILITIES Responsibilities in this job will vary; however, they will be mostly centered around the following: 1. Supplier Research and Management: * Source, compare, and find the best suppliers for various event needs. * Conduct thorough research to identify potential suppliers for add-ons, branding materials, and other event requirements. * Negotiate contracts and terms with suppliers to ensure cost-effectiveness and high-quality services. * Maintain positive relationships with suppliers, addressing any issues or concerns. * Budget review and management to ensure all changes are raised ahead of time. 2. Event Planning: * Planning sponsored VIP events, lunches, dinners, and after-hours activities. * Coordinating with venue staff to ensure all logistical details are in place. * Provide on-site support during events, ensuring everything runs smoothly. 3. Internal Team Support: * Keep track and condense internal team queries. * Maintain inventory tracking and regularly update event inventory sheets. * Quality check of design aspects such as banners, signage, brochures, and other promotional materials. 4. On-site Volunteer organisation  * Hire, train, and manage a 40-person organisation of volunteers.   WHAT THE FUTURE HOLD FOR YOU WITH OUR COMPANY Whether you are with or for 2 or 10+ years we believe this position to lay the foundation for a very successful career. We are strong believers of internal promotions and aim to land all management positions internally. WHAT WE EXPECT FROM YOU Please note that this job does not require any specific previous work experience as training is provided and we are looking to incorporate candidates across different levels of experience. However, we do require you to have a UK work permit.  Furthermore, we are looking for candidates who: * Have a relentless drive and desire to be the very best at what they do; * Possess and unparalleled work ethic with a high sense of urgency; * Take ownership of everything they do, are proactive and follow through on commitments; * Are curious about people and love to speak, build and nurture relations; * Are an excellent communicator (especially) verbally and in writing; * Are well-organised and display the ability to structure and prioritise their work. START DATE Flexible. The role is onsite Monday to Friday, based in our office 4 minute walk from London Victoria Station.

HRtechX

This role offers you the opportunity to own the operational standard of every conference we run. You will be responsible for the end-to-end execution of 10 European private equity conferences a year - venues, suppliers, on-site teams, and the experience itself. Do you want to take part in defining the future of an industry? Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you the kind of operator who ships - obsessive about details, calm under hard deadlines, and energised by getting a thousand moving pieces to land in the right place at the right time? If so, you might be the next member of our global operations team.   WHY HRTECHX HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.   WHAT WE OFFER YOU You get the unique opportunity to take ownership of one of our key business areas. You’ll be working in-person in your HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: * The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * Inspiration and guidance - A chance to work closely with our high performing team as well as with the CEO and founder of our company. * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Travel opportunity: You would be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.   YOUR RESPONSIBILITIES Responsibilities in this job will vary; however, they will be mostly centered around the following: 1. Supplier Research and Management: * Source, compare, and find the best suppliers for various event needs. * Conduct thorough research to identify potential suppliers for add-ons, branding materials, and other event requirements. * Negotiate contracts and terms with suppliers to ensure cost-effectiveness and high-quality services. * Maintain positive relationships with suppliers, addressing any issues or concerns. * Budget review and management to ensure all changes are raised ahead of time. 2. Event Planning: * Planning sponsored VIP events, lunches, dinners, and after-hours activities. * Coordinating with venue staff to ensure all logistical details are in place. * Provide on-site support during events, ensuring everything runs smoothly. 3. Internal Team Support: * Keep track and condense internal team queries. * Maintain inventory tracking and regularly update event inventory sheets. * Quality check of design aspects such as banners, signage, brochures, and other promotional materials. 4. On-site Volunteer organisation  * Hire, train, and manage a 40-person organisation of volunteers.   WHAT THE FUTURE HOLD FOR YOU WITH OUR COMPANY Whether you are with or for 2 or 10+ years we believe this position to lay the foundation for a very successful career. We are strong believers of internal promotions and aim to land all management positions internally. WHAT WE EXPECT FROM YOU Please note that this job does not require any specific previous work experience as training is provided and we are looking to incorporate candidates across different levels of experience. However, we do require you to have a UK work permit.  Furthermore, we are looking for candidates who: * Have a relentless drive and desire to be the very best at what they do; * Possess and unparalleled work ethic with a high sense of urgency; * Take ownership of everything they do, are proactive and follow through on commitments; * Are curious about people and love to speak, build and nurture relations; * Are an excellent communicator (especially) verbally and in writing; * Are well-organised and display the ability to structure and prioritise their work. START DATE Flexible. The role is onsite Monday to Friday, based in our office 4 minute walk from London Victoria Station.