
Teya · London
Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that...
Hello. We’re Teya.
Teya was founded on a simple belief: local businesses deserve better.
They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep
communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and
complexity that gets in the way of running a business.
Teya exists to change that.
We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real
human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we
work.
We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should
go hand in hand.
If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to
hear from you
We're hiring a People Planning & Analytics Lead to own the analytical and financial core of our People function. You'll own the
company's people cost package end-to-end and become the person every people decision with a financial or structural implication
runs through. When the executive team or board needs to know what something costs, or what an org decision means in numbers, the
answer comes from your work.
You'll report directly to the VP People and act as a true thought partner, bringing the modelling rigour and data discipline that
turns people strategy into defensible, numbers-led decisions. It's a rare chance to build the planning and analytics capability of
a fast-scaling fintech from the ground up, and to shape a function rather than inherit one.
variance analysis, and giving leadership a clear, real-time picture of our people cost at any moment. Building and maintaining
the people cost forecast, translating hiring plans, attrition, salary changes, and org moves into a forward view of cost.
location decisions. Productivity and ratio analytics, cost per head, span of control and manager-to-IC ratios that tell us
whether we're building the org the right way.
time to fill, hiring funnel health, retention, internal mobility, headcount movement, span and layer analysis etc. Turning raw
People data into clear, trusted dashboards and insight that drive decisions, not just describe what happened.
the cost, headcount, and structural implications of design choices before we commit to them, and stress-testing org proposals
against budget and benchmark.
maintaining the data foundations the function relies on, and raising the analytical bar across the whole People team.
stand up to executive scrutiny, producing the numbers and the narrative that make the case in partnership with the VP People
working with data to produce analysis.
platforms such as Pigment, Anaplan or Adaptive (or a track record of learning new tools fast).
just produce what's asked
required; what matters is analytical horsepower
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression,
sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team
leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other
parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and
accessible experience with us.
COMMERCIAL PLANNING SENIOR ASSOCIATE Berlin or London | Commercial Operations ABOUT THE TEAM The Commercial Planning team sits at the heart of SumUp's commercial engine, turning complex data into the financial insight that shapes how we grow. We partner closely with channel leads, marketing, and product teams to make sure our planning is accurate, proactive, and genuinely useful to the people making decisions. We need someone who can own the analytical workstreams for our Acquisitions channels while building the kind of trusted relationships that make finance business partnering actually work. If you're energised by owning complex models, influencing commercial decisions, and being the person stakeholders turn to when they need clarity, this is the role for you. WHAT YOU'LL DO * Own end-to-end revenue and customer acquisition budget (CAB) planning for acquisition channels, building scalable financial models, running scenario analyses, and delivering proactive performance insights to senior stakeholders * Act as the primary finance business partner for channel leads, building trusted relationships, embedding financial models into commercial decision-making, and influencing assumptions through rigorous analysis * Conduct deep-dive analyses at country, merchant category, and channel level to surface revenue risks and opportunities, and present findings clearly to senior, non-technical audiences * Build business cases and product-level revenue forecasts to support existing and new product growth initiatives * Contribute to the migration of commercial planning from spreadsheets to scalable forecasting tools, and help reduce manual effort in month-end reporting workflows * Provide day-to-day guidance to an intern and/or analyst, helping them develop their skills and navigate complex analytical tasks YOU'LL BE GREAT FOR THIS ROLE IF… * Strong experience in FP&A, revenue planning, business analytics, or management consulting, with a track record of owning complex analytical workstreams independently * Expert-level financial modelling skills, including multi-driver models and scenario analysis, with advanced proficiency in Excel or Google Sheets * Proven ability to act as a trusted finance business partner to commercial or marketing stakeholders, comfortable influencing decisions and building relationships across functions * Working knowledge of SQL for data extraction and manipulation from large datasets * Clear and structured communicator, able to translate complex analysis into sharp, actionable insight for senior non-technical audiences * Comfort working in fast-moving environments where priorities shift, and structure is still being built WHY YOU SHOULD JOIN SUMUP If you're based in Berlin: * 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced * 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success * 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education * 💶 A corporate pension scheme where we match up to 20% of your contributions * 🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days * 🏋️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches * 🌴 Break4me: 1-month sabbatical after 3 years of service * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team If you're based in London: * 🌎 Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced * 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success * 🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves * 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education * 🏥 Health matters: private health insurance, including optical and dental * 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta * 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%) * 🛡 Peace of mind: life insurance from MetLife for 2× your salary * 🌴 Break4me: 1-month sabbatical after 3 years of service * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. What you’ll do We are looking for an AI Deployment Strategist to join our growing team. In this role, you will work directly with customers to design, build, and deploy AI-powered planning solutions using Pigment. This is a highly cross-functional role at the intersection of engineering, data, and business problem-solving. You will own the end-to-end implementation of Pigment’s AI capabilities for strategic customers — from translating business problems into models, to deploying agentic AI solutions in production. You will play a key role in shaping how organizations leverage Pigment to transform their planning processes, while acting as a critical feedback loop between customers and our Product and Engineering teams. What you’ll work on Build & deploy AI-powered solutions Translate complex business problems into scalable Pigment models using AI agents, formulas, dimensions, and advanced logic Design, build, and deploy custom AI agents tailored to customer workflows and decision-making processes Own end-to-end implementation of Pigment for key customers Work directly with customers Partner with business and technical stakeholders to rethink processes and design AI-driven solutions Act as a trusted advisor, guiding customers on best practices Drive adoption and ensure customers maximize value from Pigment Prototype & innovate Develop prototypes and experimental AI use cases to solve emerging customer needs Test and iterate on new approaches to agent-based planning and automation Bridge product, engineering, and customers Collaborate closely with Customer Success, Solutions Architects, and Product teams Translate customer feedback into clear product requirements and specifications Contribute to the evolution of Pigment’s AI capabilities Enable and scale Train users and teams on Pigment features, modeling best practices, and scalable system design Help define repeatable patterns and frameworks for AI deployments across customers What we’re looking for Required Engineering or computer science degree from top tier institution 2–5 years in a technical, client-facing, or implementation role, such as: Forward Deployed Engineer Data Scientist / AI Engineer Solutions Architect / Solutions Engineer Technical or Implementation Consultant Strong analytical and problem-solving skills with experience in: Data modeling, analytics, or business logic design AI / ML concepts or applied data workflows Proficiency with: Formulas, logic, and structured modeling Programming (Python, SQL, or similar is a plus) Familiarity with: SaaS platforms or planning tools APIs, data pipelines, and system integration concepts Ability to manage multiple stakeholders and projects in fast-paced environments Nice to have Background in FP&A, financial modeling, or business planning workflows Prior experience with Pigment or similar platforms Additional European language(s) outside of English What success looks like Customers successfully deploy and adopt AI-powered planning workflows Innovative agentic AI solutions are built and scaled across use cases You are seen as a trusted technical partner by customers Strong feedback loops drive continuous product improvement Repeatable patterns emerge to scale AI deployments across Pigment customers #LI-HYBRID #LI-LS1
Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we’d love to hear from you! The impact you will have: As the Regional Manager of Customer Success for EMEA, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You’ll ensure your assigned customers and others achieve tangible value from Elliptic’s blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role — influencing product direction, scaling best practices across geographies, and aligning your team’s initiatives with global business objectives. You’ll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you’ll do: * Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR * Manage, mentor, and develop a distributed team of Customer Success Managers across EMEA and APAC * Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs * Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency * Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion * Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization * Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences * Represent the voice of global customers by gathering regional insights and informing product roadmaps * Drive continuous improvement of processes, tools, and playbooks across both regions * Champion collaboration between regions, fostering a culture of shared learning and global best practice * Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders * Work flexibly across time zones, coordinating with global peers and customers to meet business needs You will be a great fit here if you: * Enjoy managing top customers and understand the importance of successfully leading them to short and long term success * Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment * Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships * Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams * Take a data-driven approach to decision-making, using customer and business metrics to inform strategy * Are comfortable navigating cultural and operational differences across EMEA and APAC markets * Have exceptional communication, relationship-building, and stakeholder management abilities * Embrace flexibility and are able to manage priorities across multiple time zones * Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments * Address problems immediately and can work across functions to solve problems * Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team * Comfortable adopting AI tools to boost productivity, with a curiosity for new ways of working Our ideal candidate has: * 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience * Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting * Proven experience managing customers and teams across multiple regions (EMEA & APAC preferred) * Operational excellence in process design, forecasting, and metrics tracking * Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies * A global mindset - curious, culturally aware, and adaptable * Interest in blockchain, cryptocurrency, or digital asset industries * Bonus Points for: * Experience scaling Customer Success operations * Comfort with flexible work hours and asynchronous collaboration tools JOB BENEFITS > How we work: * Hybrid working and the option to work from almost anywhere for up to 90 days per year * £500 Remote working budget to set up your home office space > Learning & Development: * $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development > Vacation/ Leave: * Holidays: 25 days of annual leave + bank holidays * An extra day for your birthday * Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave. > Benefits: * Private Health Insurance - we use Vitality! * Full access to Spill Mental Health Support * Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries * Cycle to Work Scheme