Programmatic Account Manager

DEPT

WHY DEPT®? We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.   ABOUT YOU As an Account Manager, Programmatic, you will support the execution and optimization of programmatic campaigns within our retail vertical. You’ll work closely with Account Leads, Coordinators, and cross-functional teams to deliver high-quality work, drive performance, and ensure strong client satisfaction. You bring a mix of strategic thinking, operational excellence, and a proactive, solutions-oriented mindset. JOB RESPONSIBILITIES * Collaborate closely with internal teams to deliver client-first recommendations and programmatic best practices. * Manage day-to-day campaign execution, optimizations, pacing, and reporting. * Support the development and presentation of programmatic strategy to improve client performance. * Build and maintain strong client relationships through clear communication and timely updates. * Identify performance trends, troubleshoot issues, and apply data-driven insights. * Provide guidance and mentorship to Coordinators, helping them grow in their roles. * Contribute to a positive team culture by demonstrating our core values. * Bring forward new ideas, tools, and approaches to push innovation and improve workflow. QUALIFICATIONS * 2+ years of programmatic media experience, ideally across CTV, Display, and Video; exposure to Native, Audio, or OOH is a plus. * Hands-on experience in retail marketplaces such as Walmart, Target, or Best Buy. * Proficiency in major DSPs (TTD & DV360 preferred) and familiarity with Ad Servers. * Strong analytical, problem-solving, and communication skills. * Experience training or guiding junior team members is a plus. * Ability to work independently and collaboratively in a fast-paced environment. WHAT IMPRESSES US * Experience in supporting campaign management in Google Ads (GDA and YouTube) and/or Amazon DSP * Comfort with advanced functions in Excel and/or Google Sheets functions  * Proactivity, creativity, and enthusiasm; demonstrating you’re eager to roll up your sleeves and be hands on, learn, and grow  * An exceptional eye for detail * Love for working with numbers and uncovering trends WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.  Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $60,000—$80,000 USD

Artefact

AMAZON ADS ACCOUNT MANAGER Location - London Hybrid working pattern WHO WE ARE Artefact is a new generation of data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth. We have over 2000 employees across 26 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: state-of-the-art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client. The Retail Media and Analytics department is a digital media and ad tech consultancy team supporting international brands across programmatic advertising, retail media, analytics and marketing technology. REPORTS TO ACCOUNT DIRECTOR   Purpose of the Role As an Amazon Ads Account Manager, you will manage a portfolio of retail media international clients while delivering high-quality campaign strategy and execution across Amazon Ads. You will act as the main day-to-day contact for selected clients, translating their commercial objectives into effective Sponsored Ads and Amazon DSP strategies. This is a hands-on role combining campaign management, client communication, performance analysis and commercial account development. You will also support the continued growth of our Retail Media business and our strategic partnership with Amazon. Key Responsibilities * Client and Account Management * Act as the main day-to-day contact for selected retail media clients. * Build strong client relationships and develop a clear understanding of their business, e-commerce and commercial objectives. * Lead regular client calls, performance reviews and campaign-planning sessions. * Communicate campaign performance, opportunities, risks and recommendations clearly. * Manage client expectations, timelines and agreed deliverables. * Escalate complex strategic, commercial or delivery matters to the Account Director when required. * Campaign Strategy and Execution * Build and execute Amazon Ads strategies aligned with client business objectives. * Manage campaigns across Sponsored Products, Sponsored Brands and Sponsored Display. * Manage Amazon DSP campaigns or support their delivery while developing expertise. * Develop campaign structures covering targeting, audiences, budgets, bidding and creative requirements. * Ensure campaigns are launched accurately, monitored consistently and delivered on time. * Manage activity across multiple products, categories, marketplaces and campaign objectives. * Coordinate campaign execution with internal specialists and external stakeholders. * Optimisation and Performance * Monitor campaign performance and identify optimisation opportunities proactively. * Optimise budgets, bids, targeting, search terms, audiences and campaign structures. * Analyse retail media and e-commerce metrics, including ROAS, ACOS, TACOS, conversion rate, new-to-brand performance and sales contribution. * Translate performance data into clear insights and actionable recommendations. * Identify performance risks and take corrective action before they affect delivery. * Support testing plans across audiences, formats, creative and bidding strategies. * Commercial Accountability * Support revenue growth across assigned accounts. * Identify upselling and cross-selling opportunities across Amazon Ads, Amazon DSP, analytics and wider media services. * Contribute to client retention and renewal planning. * Support account forecasting and provide visibility of expected media spend and service revenue. * Monitor account scope, delivery requirements and potential margin risks. * Support commercial proposals, scopes of work and renewal conversations. * Ensure campaign budgets and service commitments are managed responsibly. * Reporting and Measurement * Produce and present campaign reports, insights and performance reviews. * Collaborate with Analytics and Media teams to develop audience, attribution and measurement strategies. * Ensure reporting is accurate, relevant and connected to client business outcomes. * Support the development of more advanced measurement approaches using Amazon Marketing Cloud where appropriate. * Maintain clear documentation of campaign decisions, optimisations and client actions. * Operational Excellence * Manage multiple accounts, campaigns and deadlines in parallel. * Maintain accurate campaign trackers, forecasts and account documentation. * Follow internal quality-assurance and campaign-governance processes. * Support invoicing and reconciliation processes where required. * Contribute to the development of scalable Retail Media processes, templates and best practices. * Share platform knowledge and campaign learnings with the wider team. * Team Management and Development * Manage and support junior Retail Media specialists or campaign executives. * Delegate campaign tasks and oversee delivery quality. * Review work, provide feedback and ensure deadlines are met. * Support onboarding, training and development across Amazon Ads capabilities. * Help manage team capacity and flag resourcing needs to the Account Director. * Act as the first escalation point for campaign delivery issues. Required Skills & Experience * At least three years of experience in digital media, e-commerce advertising or retail media. * At least two years of hands-on experience managing Amazon Sponsored Ads campaigns. * Strong working knowledge of Sponsored Products, Sponsored Brands and Sponsored Display. * Experience managing complex campaigns across multiple products, categories or international marketplaces. * Experience managing seven-figure annual media budgets, or portfolios with a comparable level of operational complexity. * Experience managing client relationships and campaign execution simultaneously. * Strong understanding of retail media and e-commerce performance metrics. * Ability to analyse campaign data and translate findings into practical recommendations. * Commercial mindset, with experience identifying account growth or upselling opportunities. * Strong presentation, communication and stakeholder-management skills. * Strong attention to detail and campaign-management discipline. * Ability to manage multiple projects, priorities and deadlines in parallel. * Experience mentoring, supervising or line-managing junior team members. Nice to Have * Hands-on experience with Amazon DSP. * Experience with Amazon Marketing Cloud. * Knowledge of retail measurement, attribution and incrementality. * Experience developing audience and first-party data strategies. * Exposure to other retail media networks. * Experience working with international retail or e-commerce brands. Success in This Role Looks Like * Client Success * Strong client satisfaction and consistently clear communication. * High client retention across assigned accounts. * Clients view you as a reliable and knowledgeable retail media partner. * Performance recommendations are connected to commercial objectives. * Campaign Performance * Campaigns are launched accurately and delivered on time. * Budgets are managed effectively and against agreed targets. * Optimisations are proactive, well documented and based on clear evidence. * Campaign strategies become more sophisticated over time. * Commercial Contribution * Revenue opportunities are identified and communicated consistently. * Account forecasts are accurate and regularly maintained.. * Operational Performance * Accounts and delivery workflows are managed independently. * Campaign and account documentation remains accurate and up to date. * Delivery risks are identified and escalated early. * The role contributes to scalable processes and continued Retail Media growth. WHY JOIN ARTEFACT? At Artefact, you'll work with leading brands alongside experts in Data, AI and Digital Marketing, helping shape the future of Retail Media. As part of our growing team, you'll enjoy: * Hybrid working * 25 days' annual leave, plus bank holidays, increasing with service - up to five days * Birthday day off  * Westfield healthcare * Subsidised gym membership, wellbeing initiatives and Cycle to Work scheme * Interest-free season ticket loan * Learning, career development and international opportunities across 26 global offices * Regular team socials and company events * Plus, the opportunity to work with some of the world's leading brands as part of one of the fastest-growing Retail Media teams in the industry.

DEPT

WHY DEPT®? We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.  About You Our Account Lead, Programmatic is responsible for leading successful Programmatic campaigns through media buying sophistication and operational excellence within our retail vertical. This position is responsible for leading and mentoring a team of Account Managers and Coordinators.  While DEPT® is a remote-first company, this role requires candidates to be located in either the Mountain or Pacific time zones. JOB RESPONSIBILITIES   * Embedding yourself and key programmatic team members in with our client services team in order to provide client first recommendations and programmatic leadership  * Cultivating and maintaining successful client relationship * Strong problem solving, strategic mindset and communication skills * A self-starter attitude and proven ability to work independently and in a team environment * Driving programmatic strategy and improving client performance * Providing feedback and strategic guidance to your account teams * Leading, mentoring, and managing team members * Promoting our core values and driving a positive work environment/culture * Driving innovation and pushing past the status quo  QUALIFICATIONS    * 4+ years of Programmatic media experience, preferably in CTV/Display/Video and at some expose to Native/Audio/OOH * Programmatic trading expertise in retail marketplaces such as Walmart, Target and Best Buy * Fluent in a variety of DSPs (TTD & DV360 preferred), and Ad Servers  * Proven prior work experience managing a team of direct reports / team members and demonstrated ability to mentor and develop direct reports into more senior roles * Strong problem solving, strategic mindset and communication skills * While DEPT® is a remote-first company, this role requires candidates to be located in either the Mountain or Pacific time zones. Additional things that will impress us: * Being a deck-building story telling wizard  * Deep experience in Google Analytics, Google Ads, Facebook Ad Manager, and other ad tech * Experience in data analysis and visualization (Data Studio, Tableau, etc.) * Successful track record of crafting and participating in sales pitches and audits The anticipated salary range for this position is $100,000 - $118,000. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.   WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.  Learn more about DEPT® DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-remote  The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $110,000—$120,000 USD