Roland London Store Product Specialist (Part Time)

Roland

ROLAND STORE ASSISTANT MANAGER JOB OUTLINE: Based: Roland Showroom on Denmark Street, London Reports to: Roland London Store Manager Hours: Full Time (including weekend work) THE COMPANY: Roland Europe Group Ltd Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone. At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match. THE POSITION: The Roland Store is entirely about creating an exceptional customer experience, maximising sales opportunities and to nurture loyalty and advocacy. * To assist the London Store Manager in maximising the success of the Roland Store in London and the Product Specialists within the store, by assisting in all operational aspects, driving sales, ensuring the Roland Store Customer Journey is being followed with all customers, whilst minimizing costs. * To collaborate with the London Store Manager, European Retail Manager, and the Retail Area Manager, to maximise retail sales within the London Store, from the website as well as from other B2B and B2C channels, in line with agreed plans and growth targets. * To work closely with the London Store manager and REG marketing team, identifying opportunities for new and engaging on-line content that is ‘On Brand’ with Roland. * To assist in the development and manage the database of existing, new, and potential customers, whilst recognising the critical importance of maintaining regular contact with existing customers to provide post sales service such as how they are getting on with recent purchases via Active Campaign and Backstage. * To ensure that the store maintains adequate display and back up stock at all times, to monitor stock levels across all store and third-party warehouse locations, * To oversee the order fulfilment and delivery processes to meet customers’ and the store’s expectations and ensures that shrinkage of stock is avoided at all costs. * To lead by example, manage, motivate, train, develop and measure the performance of all Roland London Store Product Specialists through tailored induction and continuous development training programmes. * Self-motivated to advance personal product knowledge, sales skills and demonstration expertise across all Roland, Boss and DW product categories to build the brand awareness in line with market trends. * To assist the London Store Manager to train and develop each Product Specialist to exceed all retail and operational targets as well as business and personal objectives. * Ensure the London Store and our Retail Product Specialists deliver exceptional standards of store presentation, product knowledge, customer service and organisation to build the Roland brand. * To undertake quality research, business analysis and then construct training and development plans with each of the product specialists within the London Store. * Fully integrated within the culture of the Roland, passionate about the overall Roland, Boss and DW sales across the business, constantly thinking of new ways to innovate and drive traffic to all the London Store. ACCOUNTABILITIES: * Support the Store Manager in driving sales growth, profitability and exceptional customer service standards across the store and online channels. * Lead, coach and motivate the store team to achieve sales targets, deliver outstanding product demonstrations and provide expert product knowledge. * Monitor sales performance, stock levels and store KPIs, taking action to improve results and maximise commercial opportunities. * Assist with recruitment, onboarding, training and ongoing development of Product Specialists through regular coaching, feedback and performance reviews. * Ensure the store is visually merchandised to a high standard, with promotional activity, pricing and product displays maintained in line with company guidelines. * Oversee stock management processes, including deliveries, transfers, stock checks and inventory accuracy, ensuring efficient operational performance. * Build strong working relationships with internal departments and external partners to support business objectives and customer satisfaction. * Handle customer queries and complaints professionally, using feedback to continuously improve the customer experience. * Maintain high standards of communication, organisation, reporting, health & safety and compliance across all store operations. * Act as a role model for company values, operational excellence and continuous improvement within the retail team. EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED: * Strong analytical and problem-solving skills. * Experience in leading a team. * Excellent organisational and time management skills to handle multiple priorities and to meet deadlines. * Strong attention to detail and accuracy in preforming stock counts, reconciliations and data entry tasks. * Ability to work well under pressure and adapt to changes as they present themselves. * The post includes regular manual handling activities, including moving and repositioning items of varying weights. * Proficiency in using Microsoft Office applications, particularly Excel and Outlook. * The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland/BOSS team team—at all levels. * An interest and knowledge in music and musical equipment, would be a bonus, but is not essential, as we can teach what is required in this role. THE PACKAGE: * Competitive benefits package

Roland

LEGAL COUNSEL Based: Office based (3 days a week) Location: Theale, Reading Reports to: General Counsel THE COMPANY: Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including keyboards & synthesisers, guitar products, electronic percussion, digital recording equipment, amplifiers and audio processing devices. You will be joining a high‑performing team that values, respect and collaboration, while maintaining a strong focus on delivering results. At Roland, you will find a friendly, down-to-earth atmosphere. Although the company operates worldwide, the working environment remains grounded, friendly and genuinely supportive. We look for people who bring energy, curiosity, and ambition. Individuals who want to grow and challenge themselves. If you’re passionate about Roland, our products or music in general, you may be a perfect match. ---------------------------------------------------------------------------------------------------------------------------------- THE POSITION: We’re looking for a commercially minded Legal Counsel to join our team and support our growing business across the EMEA and Central Asia region. This is an exciting opportunity to step into a role where your judgement, curiosity, and collaborative approach will genuinely shape how we operate. Working closely with our General Counsel, you’ll provide clear, practical legal advice that enables business objectives while ensuring we act responsibly and in compliance with applicable laws across multiple jurisdictions. You’ll be a trusted partner to colleagues, grounded in strong professional integrity and offering solutions‑focused guidance. This is a newly created role, giving you the space to shape your remit around your strengths and interests. WHAT YOU'LL BE DOING: * Supporting the General Counsel in delivering legal services across the region, building strong relationships and making legal support accessible and constructive * Managing, reviewing, drafting and negotiating contracts, helping teams achieve their goals while maintaining clarity and high standards * Carrying out legal research across Europe, the Middle East, Africa and Central Asia, sharing insights that help the business anticipate risks and opportunities * Planning and conducting risk assessments, offering balanced, practical solutions that help the organisation move forward with confidence * Advising on regulatory, compliance and governance matters, supporting ethical decision‑making * Creating and delivering training, policies and procedures that empower colleagues * Monitoring legal and regulatory developments and communicating changes clearly so teams feel supported and prepared * Managing internal legal communications and intranet content, ensuring information is easy to understand and genuinely helpful WHAT WE'RE LOOKING FOR: * Qualified solicitor in England & Wales (or equivalent European qualification) * Fluent in English * 3–5 years’ experience, including in‑house * Experience working across multiple jurisdictions (EMEA experience a bonus) * Exposure to at least two of the following areas of law: contract, competition, data protection, advertising, consumer rights, product safety, modern slavery/forced labour, anti‑bribery, copyright, AI/emerging technology * Strong communication and organisational skills, with the ability to manage multiple priorities calmly and effectively * Confidence working independently while knowing when to seek input * A supportive, approachable style — someone who listens well, communicates clearly, and helps create an environment where colleagues feel comfortable asking questions * A solutions‑focused mindset, curiosity, and a willingness to learn and share knowledge WHY WORK WITH US? Aside from a competitive benefits package, at Roland you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone. If you also have a passion for Roland, our products or music in general, that's a huge bonus.

Roland

SALES OPERATIONS SPECIALIST JOB OUTLINE: Based: Hybrid at our Theale Office (open to remote applications) Reports to: European Sales Operations Manager THE COMPANY: Roland Europe Group Ltd Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone. At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match. THE POSITION: The Sales Operations Specialist supports the execution and optimization of European sales operations, ensuring efficient, scalable, and data-driven processes across B2B, distribution, and direct sales channels. The role is responsible for maintaining and enhancing operational workflows, supporting commercial performance, and collaborating cross-functionally to improve systems, reporting, and data governance. A key focus is continuous improvement — identifying opportunities to streamline processes, strengthen data accuracy, and enhance the effectiveness of sales operations infrastructure. ROLE ACCOUNTABILITIES: * Support the Sales Operations Manager and commercial leadership in delivering efficient, scalable, and consistent processes. * Maintain a high level of accuracy, attention to detail, and data integrity in all activities. * Operate with a proactive mindset, identifying opportunities for improvement and taking initiative to implement change. * Demonstrate accountability and ownership of tasks, timelines, and deliverables. Sales Operations & Process Management * Manage and continuously improve end-to-end sales processes across B2B, distribution, and direct sales channels. * Identify inefficiencies and implement operational improvements to enhance accuracy, speed, and scalability. * Support coordination of operational activities within the European Sales Team. Product & Pricing Operations * Maintain and administer product data, including product creation, lifecycle management, and pricing structures. * Ensure integrity and consistency of product and pricing databases. * Proactively identify opportunities to standardise and streamline product-related processes. Systems, Data & Reporting * Support the development and maintenance of reporting solutions in collaboration with the BI team (e.g. MicroStrategy). * Contribute to system enhancement initiatives by providing user insights and operational requirements to IT and BI stakeholders. * Act as a key user within core systems, developing a strong understanding of data structures and business logic. Cross-Functional Collaboration * Partner with Sales Administration and wider teams to ensure smooth execution of sales processes. * Provide training and support across departments to improve understanding of systems, tools, and workflows. * Collaborate with Sales Operations leadership and Commercial Directors to drive operational excellence. Business Engagement * Participate in company strategy meetings, product meetings, and operational reviews as required. * Maintain a strong understanding of Roland’s product portfolio, commercial strategy, and market positioning. * Ensure awareness of how Sales Operations integrates with broader business functions including finance, logistics, and product teams EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED: Experience & Knowledge * Experience working in a data-driven environment with a strong focus on accuracy and organisation. * Practical understanding of business processes and operational workflows. * Familiarity with reporting tools and data structures (experience with BI platforms is advantageous). * Experience in MS Excel at an advanced level; experience leveraging AI tools in analytical workflows is highly desirable. * Exposure to the MI industry or related sectors is beneficial but not essential. Skills & Competencies * Highly organised with strong data management capabilities. * Strong analytical and problem-solving mindset, with a questioning and improvement-oriented approach. * Ability to manage multiple concurrent priorities and deliver to deadlines. * Proactive, decisive, and capable of working independently. * Strong stakeholder engagement skills, with the ability to work across different cultures, functions, and levels of seniority. * Quick learner with the ability to rapidly gain proficiency in new systems and tools. Desirable Attributes * Knowledge of musical instruments (particularly acoustic drums) * Interest in operational excellence, automation, and process design Living OUR WAY – Behavioural Expectations Integrity Always * Acts with honesty, fairness and transparency in all commercial, people and leadership decisions. * Ensures compliance, ethical conduct and strong governance are embedded in all sales activity. * Builds trust through consistency, accountability and doing the right thing, even when decisions are difficult. Grow Together * Invests in the growth and development of others through coaching, feedback and structured development. * Encourages learning from performance, customers and mistakes to continuously improve outcomes. * Commits to personal development and adapts leadership style to meet evolving business needs. Proactively Collaborative * Works across functions, regions and levels to deliver shared objectives. * Encourages open dialogue, knowledge‑sharing and constructive challenge. * Builds strong internal and external partnerships based on mutual respect and shared success. Positive Impact * Drives sustainable growth that balances short‑term results with long‑term value. * Leads with energy, resilience and a solutions‑focused mindset. * Strengthens the brand, reputation and performance of the business through high standards and thoughtful decision‑making. Customer Focused (Internal & External) * Places customers—dealers, retail partners, end users and internal teams—at the centre of decision‑making. * Seeks deep understanding of customer needs to shape strategy, execution and improvement. * Delivers clear communication, reliable execution and consistent service excellence. THE PACKAGE: * Competitive benefits package