Salesforce Administrator & Service Desk Lead

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams.  The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem. What You’ll Be Doing: * Salesforce Development & Architecture * Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs * Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance * Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting * Integrate Salesforce with internal and external systems using APIs and various integration patterns * Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy * Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation * Support incident management and processes directly within Salesforce through custom development and troubleshooting * Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions * Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues * Apply declarative change solutions to project delivery work * Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes * Maintain Trustpilot system auditing evidence and documentation * Provide mentoring & coaching to more junior Administrators for skills development * Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning Who You Are: Technical Skills * Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued * 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions * Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components) * Experience with Agentforce is a strong plus * Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus * Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events * Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns. * Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications * Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines Collaboration * Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members. Adaptability * A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem. * Ability to adapt to changing project requirements and priorities in a dynamic development environment. Process Orientation * Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency. * Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively. Who We Are: We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations.  Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects. What’s In It For You: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * 25 days holiday per year, increasing to 28 days after 2 years of employment  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance * Health cash plan, online GP, 24/7, Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for - or work remotely if you prefer  * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more * Independent financial advice and free standard professional mortgage broker advice * Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career Still Not Sure? We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Triple Point

Since 2004, we’ve been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture. These strategies underpin the innovative range of investments we offer to both private (retail) and institutional clients.  There are 230+ employees at Triple Point, all committed to leaving the world demonstrably better than we found it. That’s why we’re a certified B Corp, signed up to the Principles for Responsible Investment, and were named a Sunday Times 'Best Place to Work  2025 & 2026'. If this sounds like an environment where you would flourish, then read on…   The Function & Team The Digital and Technology team's purpose is to provide cutting-edge digital solutions that are safe and reliable whilst improving efficiency and reducing potential risks for everyone at Triple Point. The Digital Transformation team looks after our core systems, the integration between them, and all aspects of data, from the data warehouse to reporting that provides clear insight into trends. It automates manual business processes, adopts emerging technology such as Gen/Adaptive AI tooling to make TP and our TP'ers more efficient. It also manages our outsourced Salesforce developers and quality assurance specialists to ensure delivery quality and pace. The role As our Salesforce Portal Owner / Developer you own the end-to-end client digital journey - the investor and adviser portals and the experiences behind them. You are hands-on in Experience Cloud, building the components and complex financial calculations that power onboarding, illustrations, applications and servicing, and you continually improve the platform. This is a high-trust role: the portals hold significant client and investor personal and financial data in a highly regulated, high-risk part of the business, and you are their day-to-day data owner. It blends Salesforce development, product ownership, UX design and a rigorous risk-and-compliance discipline. During the transformation you steer the partner-delivered rebuild; day to day you own and evolve the live client experience, and remain its in-house owner long after the programme completes. The Role’s Key Responsibilities Running the platform * Own the end-to-end client digital journey across the investor and adviser portals - roadmap, UX and delivery. * Act as day-to-day data owner for the portal estate, treating data protection as first-order - GDPR / UK GDPR and FCA obligations (including Consumer Duty), data-subject requests, retention and access control - and lead GDPR, security and regulatory incident management (containment, remediation and reporting) with the DPO and Compliance. * Build and maintain the portal hands-on in Experience Cloud - Lightning Web Components, Apex and scheduled jobs - across onboarding, illustrations, applications and servicing. * Own the complex client-facing financial calculations - illustrations and valuations, interest / return and payment schedules, withdrawals, and exit / buyback logic - keeping them accurate and well-tested. * Own onboarding and application journeys end to end - KYC / AML (e.g. LexisNexis), document generation and e-signature (e.g. DocuSign). * Design and continuously improve the user experience - journey design, usability, accessibility (WCAG) and prototyping - for an intuitive, self-service-first portal. * Keep the estate healthy - access and login (MFA / SSO), correspondence and notifications, tax / ISA statements, and data quality. * Lead market and competitor intelligence - benchmark peer offerings and feed findings into the product backlog. * Act as secondary deployer for portal releases under the Architect's DevOps and release model, and use AI to accelerate delivery and design (source control, DevOps agents, AI-generated prototypes). During the transformation * Partner with the Salesforce delivery partner on the portal rebuild - shape requirements, acceptance criteria and design, and provide product ownership and technical assurance. * Lead the modernisation of portal journeys - modern, reusable, composable experiences that re-use our existing Salesforce data. * Support portal DevOps (source control, CI/CD), under the architect's design authority. Experience * Strong, hands-on Experience Cloud (Community) development - LWC, JavaScript, HTML / CSS and Apex. * Proven experience building complex, client-facing financial calculations in Salesforce (e.g. illustrations, valuations, payment schedules, withdrawals, exit / buyback). * Data protection and regulatory rigour - hands-on experience safeguarding large volumes of personal and financial data under GDPR / UK GDPR and FCA obligations, managing data-subject requests, and handling security and privacy incidents in a regulated environment. * Hands-on integration of onboarding and application journeys end to end - KYC / AML providers (e.g. LexisNexis), document generation and e-signature (e.g. DocuSign), and payments. * Salesforce development across Service and Experience Cloud, with Sales Cloud awareness (FSC preferred). * Strong UX and product design - journey design, usability, accessibility (WCAG), prototyping and design tooling (e.g. Figma). * Market and competitor analysis - benchmarking portal and product offerings and translating findings into a backlog. * AI-assisted delivery and design - source control, DevOps agents and AI-generated prototypes. Essential Qualifications & Desirable Experience  Essential qualifications * Bachelor's degree of Computer Science, Software Engineering or a related technical discipline. * Salesforce Certified Administrator, Platform Developer I and Experience Cloud Consultant - core to this role. Desirable experience * Salesforce Platform Developer II and JavaScript Developer I - given the LWC / Apex build depth; Service Cloud Consultant; Application or System Architect a plus. * Financial Services Cloud (FSC) exposure - preferred, not essential. * Salesforce DevOps / release experience (source control, CI/CD) to support as secondary deployer. * A recognised data-protection / privacy qualification (e.g. BCS Foundation Certificate in Data Protection, or IAPP CIPP/E). * Financial services / wealth and investment products (e.g. VCTs, ISAs, income or lending products). * Composable / “headerless” front-end patterns and design systems. * Working knowledge of Jira and a controlled change / delivery process. What Success Looks Like Within the first year: a modernised, benchmarked client journey in delivery; accurate, well-tested financial calculations and a smooth onboarding-to-servicing experience; measurable gains in usability and self-service; and a secure, compliant, well-controlled portal estate (GDPR / UK GDPR and FCA), with clear in-house ownership of the client experience and its data. Why Join us? * You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued. * Be part of a growing and innovative team * We offer a competitive salary, a comprehensive benefits package, and genuine opportunities for growth and progression. * Opportunities for professional development and career progression. At Triple Point, high performance means living our values every day: * Stay Curious. * Be Generous. * Take Thoughtful Action. * Pull Together. * Own It. In line with our values Stay Curious and Take Thoughtful Action every employee has access to AI tools. We see technology as a co-pilot, helping us improve efficiency and insight while keeping decisions grounded in thoughtful human judgement.   Triple Point offers a wealth of benefits including a contributory pension, hybrid/flexible working and ongoing learning and development opportunities. Check out our comprehensive list of benefits HERE.  Apply today for further information! Triple Point is dedicated to providing fair and equal opportunities for all individuals, including both current and potential employees. Discrimination of any kind based on factors such as age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated by the company. Our aim is to create a welcoming and diverse work environment where people from all walks of life feel valued and supported. We actively encourage individuals from various backgrounds to apply for job vacancies and become part of our team.  STRICTLY NO AGENCIES

Triple Point

Since 2004, we’ve been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture. These strategies underpin the innovative range of investments we offer to both private (retail) and institutional clients.  There are 230+ employees at Triple Point, all committed to leaving the world demonstrably better than we found it. That’s why we’re a certified B Corp, signed up to the Principles for Responsible Investment, and were named a Sunday Times 'Best Place to Work  2025 & 2026'. If this sounds like an environment where you would flourish, then read on…   The Function & Team The Digital and Technology team's purpose is to provide cutting-edge digital solutions that are safe and reliable whilst improving efficiency and reducing potential risks for everyone at Triple Point. The Digital Transformation team looks after our core systems, the integration between them, and all aspects of data, from the data warehouse to reporting that provides clear insight into trends. It automates manual business processes, adopts emerging technology such as Gen/Adaptive AI, and uses Microsoft 365 tooling to make TP and our TP'ers more efficient. It also manages our outsourced Salesforce developers and quality assurance specialists to ensure delivery quality and pace. The role As our Salesforce Solution & DevOps Architect you are a hands-on, senior member of the in-house Business Systems team - blending Salesforce solution design, day-to-day development, and, above all, ownership of our DevOps and release capability. Your primary remit is to bring deployment in-house and act as the release gate and controller for the Salesforce estate: the person who decides what ships, how and when, and who makes it safe, tested, compliant, auditable and repeatable. You work to the agreed target architecture and standards, and you set the right development, DevOps and QA frameworks and best practices for how the platform is built and released. This is a deliberately blended, hands-on role - build and configuration, solution design, DevOps and quality control - that keeps release management, QA, data and platform governance as a permanent in-house capability. The Role’s Key Responsibilities DevOps, release & quality * Own the Salesforce DevOps and release capability end to end - source control, CI/CD pipelines, environment and sandbox strategy, branching and deployment - and bring it in-house. * Act as the release gate and controller - govern what deploys and when, enforce change control and quality gates, manage deployments and rollbacks, and keep releases safe, auditable and repeatable. * Define and implement the QA approach - test strategy, automated testing (Apex and UI / regression) built into CI/CD, and quality gates at the release gate - and assure test coverage across in-house and partner delivery. * Own metadata and version-control discipline (e.g. SFDX, Metadata API and DevOps tooling such as Gearset or Copado) and continuously improve release automation and throughput. * Manage and improve change and release workflows in Jira, tying change management (ITIL) into our DevOps and CI/CD process to keep delivery controlled and efficient. Solution design & governance * Provide solution design and decisioning across Sales, Service and Experience Cloud (FSC ideal) - shaping and reviewing designs and making pragmatic day-to-day design and configuration decisions within the target architecture. * Uphold data protection, security and regulatory requirements in what is designed and released - the Salesforce data model, security and sharing, data quality, and GDPR / UK GDPR and FCA obligations. * Set and uphold development, DevOps and QA frameworks, standards and best practices, and mentor and upskill the in-house team. * Provide technical assurance over the delivery partner's build - review deployability, standards adherence, test coverage and quality, and hold delivery to account operationally. Hands-on delivery * Build and configure hands-on across the platform - declarative automation (flows), Apex and Lightning Web Components - to deliver change, automate DevOps and testing, and unblock the team. * Support incidents, change-linked fixes and access / permission work as part of a healthy, well-run platform. Experience * Strong, hands-on Salesforce development across configuration and code - flows, Apex and Lightning Web Components - including the capability to build and automate DevOps pipelines and tests. * Proven Salesforce DevOps and release engineering - source control (Git), CI/CD pipelines, SFDX / Metadata API, environment and sandbox strategy, and DevOps tooling (e.g. Gearset, Copado or Flosum). * Experience acting as a release owner / gatekeeper - change control, deployment, rollback and release quality in a controlled environment. * Test and QA engineering - test strategy, automated testing (Apex tests, UI / regression) and quality gates integrated into CI/CD and the release process. * Solution design across multiple clouds (Sales, Service and Experience Cloud), with the judgement to make and hold day-to-day design decisions (FSC preferred). * Strong data and regulatory knowledge - Salesforce data modelling and the security & sharing model, data quality, and GDPR / UK GDPR and FCA / regulatory requirements. * Setting standards and frameworks and mentoring a development team - coding and DevOps best practice, security and sharing, and technical-debt management. * Experience assuring or governing third-party / partner delivery. * Financial services / regulated-industry experience, with a good understanding of investment and lending products and their treatment (e.g. assets under management, lending, VAT, VCTs and ISAs). * Change management and Jira - hands-on experience running and improving change / release workflows in Jira, grounded in ITIL / ITSM change-management practice. Essential Qualifications & Desirable Experience  Essential qualifications * Bachelor's degree in Computer Science, Software Engineering or a related technical discipline. * Salesforce Certified Administrator, Platform Developer I and Platform App Builder. * Salesforce Development Lifecycle and Deployment Architect. * An architect-track certification - Application Architect or System Architect (or their component certifications, e.g. Data Architect and Sharing & Visibility Architect).  Desirable experience * Salesforce Platform Developer II and JavaScript Developer I - for hands-on build and DevOps automation depth. * A DevOps tooling accreditation (e.g. Gearset or Copado). * A recognised data-protection / privacy qualification (e.g. BCS Foundation Certificate in Data Protection, or IAPP CIPP/E). * Financial Services Cloud (FSC) experience. * Salesforce experience across Sales, Service and Experience Cloud in a regulated financial-services setting. What Success Looks Like Within the first year: Salesforce DevOps and release brought in-house; a working, auditable release gate with clear change control, automated test coverage and quality gates; development, DevOps and QA frameworks and standards set and consistently applied; data protection and regulatory requirements upheld in what ships; a healthy flow of hands-on delivery with the team upskilled; and the delivery partner's build assured against our release and quality standards. * Why Join us? * You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued. * Be part of a growing and innovative team * We offer a competitive salary, a comprehensive benefits package, and genuine opportunities for growth and progression. * Opportunities for professional development and career progression. At Triple Point, high performance means living our values every day: * Stay Curious. * Be Generous. * Take Thoughtful Action. * Pull Together. * Own It. In line with our values Stay Curious and Take Thoughtful Action every employee has access to AI tools. We see technology as a co-pilot, helping us improve efficiency and insight while keeping decisions grounded in thoughtful human judgement.     Triple Point offers a wealth of benefits including a contributory pension, hybrid/flexible working and ongoing learning and development opportunities. Check out our comprehensive list of benefits HERE.  Apply today for further information! Triple Point is dedicated to providing fair and equal opportunities for all individuals, including both current and potential employees. Discrimination of any kind based on factors such as age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated by the company. Our aim is to create a welcoming and diverse work environment where people from all walks of life feel valued and supported. We actively encourage individuals from various backgrounds to apply for job vacancies and become part of our team.  STRICTLY NO AGENCIES