Senior Account Director, Digital - Digital Practice

Madano

JOIN ONE OF THE UK'S FASTEST-GROWING HEALTHCARE COMMUNICATIONS CONSULTANCIES Madano is a top 10 UK healthcare communications consultancy, helping healthcare organisations bring products, services and innovations to life through compelling, evidence-based communications. We combine scientific rigour with strategic thinking, creative excellence and deep healthcare expertise to deliver programmes that make a meaningful impact for our clients. Over the past three years, our Healthcare Practice has experienced exceptional growth, establishing Madano as one of the UK's leading independent healthcare communications teams. We're ambitious about where we're heading next and we're looking for talented, entrepreneurial people who want to help shape the future growth of the business. This is a place for people who are curious, driven and eager to make their mark. People who thrive in a fast-paced environment, embrace new challenges and are excited by the opportunity to shape client relationships, grow accounts and win new business. While we're ambitious about growth, we're equally committed to creating an environment where people feel supported, trusted and able to do their best work. Who thrives at Madano? Our most successful Account Directors are more than excellent client leaders. They're naturally curious, commercially minded and energised by growth. They enjoy building trusted relationships, spotting opportunities and turning ideas into action. They take ownership, bring positive energy to the team and aren't afraid to roll up their sleeves when needed. You'll thrive here if you: * Enjoy working in a fast-moving, ambitious environment * Love building and growing client relationships * Get excited by identifying new opportunities and helping win new business * Are motivated by responsibility and ownership * Enjoy mentoring and developing talented people * Bring energy, initiative and fresh thinking to everything you do * Want to help shape the future of a growing healthcare consultancy rather than simply maintain the status quo This role is particularly suited to rising stars who are ready to step up, broaden their impact and accelerate their career. Key Responsibilities: 1. Client Leadership & Relationship Management: As a senior leader within the team, you will be the trusted strategic advisor to your clients, building long-term partnerships based on insight, credibility and consistently exceptional delivery. You will play a key role in helping clients navigate complex challenges while identifying opportunities to deepen relationships and expand our impact. Key responsibilities: * Lead and develop senior client relationships, acting as a trusted strategic partner * Identify opportunities to grow accounts and strengthen client partnerships * Understand client priorities and provide proactive counsel and recommendations * Lead client meetings, workshops and presentations with confidence and authority * Ensure consistently high-quality delivery across all programmes 2. Strategic Counsel & Programme Delivery: You will shape and oversee integrated communications programmes that deliver measurable value for clients. Bringing together strategic thinking, scientific understanding and commercial awareness, you will ensure projects are delivered effectively while maintaining the highest standards of quality. Key responsibilities: * Develop communication strategies aligned to client objectives and market needs * Oversee the planning and delivery of programmes across multiple accounts * Manage risks, budgets, timelines and resources to ensure successful execution * Collaborate with colleagues across Madano and AVENIR GLOBAL to deliver integrated solutions * Apply industry insight and emerging trends to strengthen client programmes 3. Business Development: We are looking for someone who enjoys the energy of business development, can spot opportunities before others do, and is motivated by helping turn relationships into long-term partnerships. You'll play a visible role in growing existing accounts and helping shape the future success of the Healthcare Practice. Key responsibilities: * Identify and develop opportunities for organic account growth * Contribute to pitches, proposals and new business activity * Build and maintain relationships across the healthcare sector * Collaborate with colleagues to develop innovative solutions for clients * Represent Madano at industry events and within professional networks 4. Leadership, Coaching & Team Development: You will help create an environment where talented people can thrive. As a leader, mentor and role model, you will support the development of colleagues while fostering a culture that is collaborative, ambitious and committed to excellence. Key responsibilities: * Lead, mentor and develop account teams and medical writers * Create an inclusive, supportive and high-performing team culture * Provide regular coaching, feedback and career development support * Inspire teams to deliver exceptional client work and exceed expectations 5. Commercial & Financial Leadership: You will take ownership of the commercial performance of your accounts, ensuring programmes are delivered profitably while supporting the sustainable growth of the practice. Key responsibilities: * Manage account budgets, forecasting and resource planning * Monitor financial performance, revenue and profitability * Support accurate invoicing and commercial reporting * Identify efficiencies and opportunities to improve account performance 6. Quality & Operational Excellence: You will champion high standards across everything we do, ensuring that work is delivered with accuracy, consistency and attention to detail while continuously looking for ways to improve how we work. Key responsibilities: * Maintain quality standards across all client deliverables * Ensure robust review and quality assurance processes are followed * Gather and act on client feedback to strengthen delivery * Drive continuous improvement across account and project management processes What you’ll bring: * Significant experience in healthcare or medical communications with a strong track record of client leadership * Commercial awareness and experience identifying opportunities for growth * Ability to develop strategic communications programmes and translate complex science into compelling narratives * Experience leading and developing high-performing teams * Confidence presenting to senior stakeholders and influencing decision-making * A collaborative, proactive and solutions-focused approach Why join Madano? This is an opportunity to join a consultancy at an exciting stage of growth. You'll work alongside some of the brightest minds in healthcare communications, helping shape programmes for leading healthcare organisations while developing your own expertise and profile within the industry. You'll have the chance to: * Join a top 10 UK healthcare communications consultancy with ambitious growth plans * Take ownership of high-profile client relationships and strategic programmes * Play a visible role in winning and growing business * Work alongside specialists in insights, analytics, digital, creative and corporate communications * Accelerate your career in an environment that recognises and rewards ambition * Help shape the future direction of a growing healthcare practice * Learn from experienced leaders while developing your own leadership style * Be part of a collaborative, energetic and supportive team that genuinely enjoys working together For ambitious healthcare communicators looking for their next challenge, this is a role with significant opportunity for growth and impact. Important Information Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process. We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role. OUR BENEFITS AS WELL AS THE BASIC SALARY, GREAT SOCIAL EVENTS AND A CULTURE OF CONTINUAL LEARNING, OUR COMPETITIVE BENEFITS PACKAGE INCLUDES: * 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service) * Enhanced employer pension contribution * Private Medical insurance (for you and your family) * Income Protection insurance * Life Assurance at 4x your salary * Financial support and advice * Travel insurance (for you and your family) * An annual wellness benefit of £150 * Four-week sabbatical after every 5 years’ service. Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients. *Some benefits are contingent on successful completion of probation period. EQUAL OPPORTUNITIES Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job. We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people. Privacy Policy We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here and Recruitment Privacy Policy.

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role:  Account Director  Location:  Chicago, Illinois  About the role:  As Account Director, you are the primary point of contact between BeStudio and the Client's senior marketing stakeholders. You hold the client relationship, lead the account team, and own the quality and commercial performance of everything the studio delivers. You'll lead cross-functional teams spanning account management, creative, strategy, copywriting, production, and community management — moving fluidly between strategic counsel and hands-on delivery oversight. You set the standard for client service and creative ambition, build the conditions for your team to do their best work, and represent the studio at the most senior levels of the client organization. This role calls for someone with the strategic clarity to plan at scale and the operational precision to execute it — without losing sight of the creative work that drives results. What you will be doing:  * Serve as the senior client contact, building trusted relationships with senior marketing stakeholders and proactively strengthening the partnership at every level * Lead cross-functional teams across strategy, creative concepts, copywriting, production, and community management — aligning resources, timelines, and deliverables to client objectives * Develop and present strategic account plans, scope-of-work proposals, and creative recommendations that drive measurable marketing outcomes * Oversee multi-channel campaign execution from concept to delivery — across social (Instagram, Facebook, YouTube, TikTok, and emerging platforms), digital, print, CRM, web, and in-store * Stay current with platform trends, algorithm changes, and social media best practices to ensure content remains relevant, optimized, and effective * Review and refine creative briefs; provide strategic guidance throughout the development process; ensure final assets meet brand, channel, and regulatory requirements * Translate client feedback into clear, actionable direction for internal teams — making recommendations and decisions that keep work moving forward * Manage account-level production budgets: cost estimation, supplier negotiation, purchase orders, reconciliation, and spend reporting to OLIVER and client stakeholders * Present budget performance to senior stakeholders and remain accountable for the financial health of the studio * Partner with the Business Director to develop new opportunities within the account and support broader agency growth * Manage, coach, and develop the account team — investing in individual growth and holding the team to a high standard of delivery and client service * Coordinate across compliance, creative, and production to maintain quality, consistency, and operational efficiency at pace * Stay informed on CPG industry trends, emerging marketing technologies, and AI-driven solutions to strengthen client counsel and studio capability What you need to be great in this role:  * Proven track record in senior account or client leadership within an advertising, creative, or integrated marketing agency environment * Experience managing senior client relationships, with the ability to build trust, navigate complexity, and grow accounts both creatively and commercially * Strong presentation and negotiation skills — able to convey creative and strategic thinking clearly to senior stakeholders and secure alignment on direction * Deep knowledge of social media strategy and content production, with hands-on experience across Instagram, Facebook, YouTube, TikTok, and emerging platforms * Strong understanding of multi-channel campaign production — from concept and creative development through to delivery across digital, print, CRM, web, and in-store * Working knowledge of digital design, photo, video, and 3D/CGI production processes * Experience reviewing, refining, and stress-testing creative briefs and campaign concepts * Experience leading and developing cross-functional creative teams, with a track record of strong team performance and individual growth * Ability to manage competing priorities, resource across projects, and make clear decisions under pressure * Skilled at coordinating between creative, strategy, production, and compliance teams in a high-volume environment * Experience managing account-level production budgets, forecasting, and reporting financial performance to senior stakeholders * Highly organized, with the ability to manage multiple projects simultaneously to tight deadlines * Familiarity with project management tools such as Workfront, Monday, or Wrike * Proficiency in Microsoft 365 and macOS * Background in CPG, FMCG, or consumer brand marketing preferred * Experience with social-first content strategy and community management * Familiarity with in-house studio or embedded agency models           REQ ID: 18102 #LI-JB1 #LI-DIRECTOR At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Salary Range $106,250—$118,750 USD Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Prismic

Hi, we’re Prismic 👋 and we’re designing the future of the web. We believe in autonomous websites and deeply personalized digital journeys. Our mission is to empower marketers and developers to create empathic web experiences at scale and with soul. We’re pioneering an entirely new category: the Automation Platform for Websites. It’s what comes after the CMS. Imagine a site that knows your brand by heart and grows itself, continuously optimizing layout and interactions—while staying beautifully on-brand.   🚀 Used by Builders at Bershka, AXA, Deliveroo, TicketMaster Over 5,000 companies trust Prismic, including 300+ enterprise teams who build and scale with us. We’re product-obsessed, community-powered, and backed by top-tier investors. We work with thrilling problems like encoding brand voice and visual identity into adaptive systems, designing agentic AI architectures that drive growth, creating tools that let marketers build empathetic flows without code, process automation with AI, etc.   💫  Role We're seeking a Senior Customer Success Manager to drive the expansion, retention and adoption of a strategic account portfolio within the Customer Success Team. With your strong experience in managing C-level stakeholders and multi-threaded sales processes, you'll own the full sales cycle from opportunity detection to deal closure, driving substantial revenue growth from our customer portfolio along with building strong customer satisfaction and expand their Prismic usage.   What you will be doing? 🔧 Own and manage a portfolio of high-value clients, from innovative startups to established Fortune 500 companies, guiding them through every stage of their journey with Prismic as their primary point of contact. Strategic account growth: Build and execute mid- to long-term strategies to maximize cross-sell (primary goal) and upsell (secondary goal) opportunities. Sales execution: Lead the entire sales cycle from identifying opportunities to structuring deals, negotiating terms, and closing. Relationship building: Engage with C-level stakeholders to build trusted relationships and deliver actionable insights that align with their strategic goals. Act as a trusted advisor, advocate, and coach to help clients achieve their strategic objectives, building deep and meaningful relationships with multiple contacts, including executive stakeholders. Conduct regular business reviews to ensure alignment with customer goals and value realization. Proactively work to drive product adoption, enhance customer satisfaction, and influence customer health scores across your portfolio. Proactively identify, flag, and mitigate risks within your accounts to maintain a healthy book of business and retain your portfolio. Collaborate cross-functionally: Work closely with Customer Success Managers, Solution Engineers, Finance, Legal, Product, and Marketing teams to ensure the successful execution of account growth strategies. Travel: Travel once per quarter within Europe to strengthen customer relationships along with attending events to explore new opportunities.   What Success Looks Like: Build a book of expansion opportunities and achieve significant cross-sell and upsell targets, driving incremental Annual Recurring Revenue (ARR). Build long-term relationships with key stakeholders across strategic accounts, ensuring ongoing engagement and retention. Drive adoption across your portfolio providing best practices ensuring customer’s satisfaction and growth using Prismic. Performance indicator: Expansion: Cross sell / Upsell Retention: GRR Adoption   Are you the one? 🧠 Experience: 6+ years in a Senior CSM/ Senior Account Manager/Key Account Manager/Expansion Manager/Account Director role, with a strong experience on cross-sell and upsell. You have worked in fast-growing companies (Series A/B/C) and have a track record of exceeding sales targets, carrying strong expansion quotas in a fast-paced, competitive sales environment.   Sales acumen: Demonstrated success in generating and closing pipeline within existing accounts. You are organized, autonomous, and excellent at hunting opportunities, negotiating and closing deals. Experience working for a company in our current stage and through its growth ($10M - $50M ARR range, product-led growth, lots of change, and building internal structure). Proven ability to drive growth across all markets levels and enterprise accounts: From hands-on expansion efforts requiring tactical execution and persistence, to strategic multi-threaded relationship building with C-level stakeholders. Comfortable mapping and operating across varied engagement models, depending on account maturity and opportunity type. Proven experience working with companies that sell products or services to marketing teams, with a strong understanding of marketers' goals, KPIs, and workflows. Industry knowledge: Strong understanding of trends in digital experience, e-commerce, and content management, with a solid technical aptitude to work alongside developers and technical teams. Team player: Collaborative with internal teams, structured in approach, and able to work independently while communicating effectively with stakeholders. Adaptability: You thrive in fast-paced environments where change is constant and structures are being built. You are proactive and have a problem-solving mindset. AI experience: You have been leveraging AI tools to increase your productivity, enhance your work, and you want to get to the next level with your AI skills.   Bonus Points + Fluent in French (oral and written). Familiarity with HubSpot CRM. Experience working with CMS tools or related technology.   Why Join Us? You’ll have the opportunity to work with high-level strategic accounts and engage with C-level executives across world-leading companies. As a core part of our growing Customer Success team, you will play a key role in scaling revenue during an exciting phase of growth, with a strong focus on expansion opportunities. This role gives you autonomy and ownership of a high-potential portfolio, with strong internal support from cross-functional teams. Join a fast-growing company with ambitious goals to shape the future of web development.   What are the perks? 🎉 Firstly, we are hiring across Europe, and this is a hybrid position. Latest Macbook A budget for you to equip your home office setup English classes for all levels Online and onsite yoga classes 3x/week Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams! (also, other benefits that may depend on the country you’re based in)   Afraid of missing out if you’re remote? 🌍  Worry not! This role follows a hybrid model with mandatory in-office days at least once per quarter, communicated in advance. Opportunities to spend time at our Paris office. Regular virtual events and global meetings to stay connected. A relaxed and informal atmosphere where you can thrive, grow, and keep learning.