Senior Account Executive, Strategic Pod

WHAT WE DO We're building the last piece of the puzzle to help companies unlock AI code generation - the part that makes it actually safe to ship. AI is enabling engineers to write code faster than ever before. But software review and testing hasn't caught up. Engineering leaders are drowning in long review cycles and more bugs than ever. The bottleneck isn't writing code anymore - it's everything that comes after it. We spent 3 years building the foundational technology to crack this - hard to replicate, and several years ahead of anything else on the market. Since then, we've grown 5x year-on-year and now work with some of the most AI-driven engineering teams in the world: Notion, ElevenLabs, Dropbox, Discord, LaunchDarkly, Wiz, CoreWeave, Wealthsimple, and more. Companies like Dropbox, Wiz, and Notion often pay more for Meticulous than any other software product in their stack, and spontaneously refer us to others. We're backed by the same investors behind Twilio, Twitch, Intercom, and PagerDuty. Individual investors include the founders of Vercel, Datadog, Segment, and Dropbox, the CTO of GitHub, the CPO of Adobe, the head of Engineering at Cursor, and many more. Our mission is to radically accelerate the pace of software development by empowering every engineer to ship at the speed their agents write code. This is an opportunity to join a company in hypergrowth as we scale from millions of annual recurring revenue to $100M ARR. If this excites you, come help us build it! THE ROLE FORWARD DEPLOYED ENGINEER - LONDON As one of the first Forward Deployed Engineers at Meticulous, you'll work shoulder-to-shoulder with our core engineering team at our London headquarters and help define how this function operates from the ground up. The FDE team is still small and the playbook is still being written - you'll be instrumental in shaping the processes, tooling, and best practices that the function runs on as it scales. You'll work directly with engineering leaders at the world's most AI-driven companies, understanding their unique architectures and crafting solutions that work for their specific needs. This role demands an unusual combination of deep technical expertise and entrepreneurial drive, you'll be writing high-performance code one day and presenting architectural decisions to VPs of Engineering the next. CORE RESPONSIBILITIES This role spans both customer work and engineering. You own each customer end-to-end - and do what’s needed to make sure Meticulous is transformational for them. This involves everything from changes to core product to owning the customer relationship: * Architect and deploy at scale: Work with a customer to understand their full architecture, design implementation strategies that fit their systems, and pair with their engineers to deliver them. * Evolve the core product to make the customer successful: This can range from debugging and fixing issues that are blocking the rollout (which often go deep into the core technology, such as the deterministic browser), to shipping features that will be transformative for the customer you’re focused on, but also move the product forward itself e.g. rework parts of Meticulous to work at a new level of scale required by the customer. * Own the technical relationship and lead the pilot: Be the technical lead to engineering leadership (VPs Eng, Staff+ engineers) at each customer - driving scoping, integration, and rollout. A founder or account executive handles pricing and contracts; the two of you operate as a pod per account. * Guide the direction of the product based on what you learn in the field: As you see how the product performs, and how engineers workflows are rapidly evolving, work out what do we need to build to unlock the next level of automating software development? Where there are improvements which make sense to own and ship, ship them; where the work is larger and needs deeper scoping pair with core engineering team to make them happen. * Build the playbook: The FDE function is still being defined. You'll be instrumental in establishing the processes, tooling, and best practices that make each deployment smoother and faster than the last, creating the leverage that lets the team scale. WHAT WE'RE LOOKING FOR * Exceptional engineering skills: Typically 3+ years in a demanding technical role, but we'll consider exceptional candidates with 1+ years of experience. * Highly agentic: you have a bias to action, move fast, take ownership without being asked, and get genuinely frustrated when things stall - this role demands entrepreneurial self-drive * Strong communication skills: You can explain complex technical concepts to both engineers and executives, and you're energized by customer collaboration * Willingness to travel: Approximately 25% travel to customer sites. The majority of our enterprise customers are US-based THIS ROLE IS NOT FOR YOU IF… * You want a pure IC engineering role with no customer contact * You need structured handoffs, clear specs, and a defined process to follow * You expect regular hours and no travel - our team, customers and investors span SF, London, and NYC. The role requires comfort working across time zones * You want engineering work that's insulated from customers and their problems YOU MAY LOOK LIKE… * Senior IC at a top tech company ready to leave the bureaucracy behind and own real customer outcomes end-to-end * Ex-founder or technical founding engineer who wants to keep the founder-energy but plug into a company with product-market fit and a clear path to scale * Forward Deployed Engineer at OpenAI, Scale, or Anthropic looking for an earlier-stage version of the same work * Solutions architect or staff engineer who wants more deep engineering and less PowerPoint WHAT YOU'LL GAIN HELP BUILD A NEW FUNCTION As one of the first FDEs at Meticulous, you'll be instrumental in defining how this team operates, from processes and tooling to how it scales. Clear path into leadership as the function grows. EXCEPTIONAL GROWTH You grow through a combination of the people you work with, and the experiences you’re exposed to. Within that context: * Our philosophy is that density of talent is what matters; and so we’ve focused on keeping the team small but with exceptional individuals. You’ll get to collaborate with world-class engineers who previously led 100+ person organizations at top companies, and we expect you’ll find the team is beyond any you’ve worked in before, within big tech (Google, Meta, etc.) or otherwise. This, combined with a focus on learning and growing together, means we’re able to learn from each other at rapid pace. * Beyond growing your skills through engineering and collaboration, the role involves spending a lot of time with engineering leaders at the fastest growing tech companies and leading firms in the world. We’ve found this gives us a unique exposure to a huge range of technologies, practices, techniques, codebases, architectures, cultures, learnings - what works, what doesn’t. It’s a valuable bird eye view of collective learnings and experiences. These learnings normally take years or decades to build up as you move between companies. There are few startups that grow as fast as we do. You’ll be joining a small team on an exceptional trajectory. Through this comes unique growth, but also unique network. EXPAND YOUR NETWORK Our investor network is one of the most active in tech - we'll use it to connect you with whoever helps you do your job better. You’ll work with engineering leaders across many leading tech companies, often at the highest levels. Given the speed of growth, and desirability of the product amongst the leading enterprises, Meticulous provides the opportunity to build a network of connections across the full span of the technology world. SOLVE NOVEL PROBLEMS Work on challenges at the intersection of browser technology, testing infrastructure, and large-scale system design that few engineers ever encounter - to help build something that changes the way software is developed. WORLD-CLASS COMPENSATION Base salary £150K-£300K plus significant equity, exceeding compensation at top technology companies and startups. PERKS ♥️ * 🍲 Unlimited food & drinks in office - including daily lunch as a team, and your own Amazon business account to buy whatever snacks you want for the office. * 💻 A setup you’ll love - everyone has a standing desk, brand new Macbook, your choice of ergonomic peripherals, and a £2k WFH budget to make home just as good * 🌴 Team offsites - we work and play hard, we’ve done offsites in Italy, Abu Dhabi and local 5-star resorts * 📚 Unlimited book budget - we have a growing in-office library and actively encourage everyone to add to it, whether you want to ramp up your knowledge of software testing, or become a better startup operator! * many more! LIFE AT METICULOUS We believe autonomous testing will enable the automation of the majority of software development. You'll be at the forefront of this transformation, working with the companies that will be first to realize this future. This role is on-site because we've found that the speed of iteration and depth of collaboration required for both customer success and technical excellence happens best in person.

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. About the Role As a Pod Operations Specialist, you are the "engine room" of the Mid-Market Client Delivery Team’s operational excellence. This is a team of over 30 coaches delivering AI, Data and apprenticeship programmes to over 4000 learners from 300 employers. Reporting to the Operations Manager, you will own the execution, maintenance, and optimisation of the workflows that support a vast array of clients and their learners. You act as a force multiplier for our coaches, leveraging data and automation to remove administrative friction and ensure every learner has a seamless journey from kickoff to completion. This is a high-impact, hybrid role based in London, requiring 3 days per week in the office to collaborate closely with the delivery team. Please note that this is a 12-month fixed-term contract. What You’ll Do * Directly own the tracking, reporting and improvement of the pod’s primary learner health metrics. * Use Metabase, SQL, and the Tableau dashboards to identify "leading indicators" of attrition. You will provide qualitative analysis to "paint a picture" of risk for MBR/QBR reporting, responding to deep-dive queries on client health. * Maintain and optimise pod infrastructure within our Knowledge Base, ensuring SOPs and "Sources of Truth" are always accurate. * Execute critical delivery workflows, including processing Breaks in Learning, managing Gateway bookings, ensuring coach cover and overseeing the administrative side of apprentice programme success. * Act as the operational point of contact for Account Kickoffs, working with Customer Success Managers, Launch, and Admissions teams. You will also organise learner allocations and manage platform transfers of learners. * Surface insights for weekly and monthly learner retention reports, conducting deep dives and creating reports that can be shared with senior stakeholders. * Identify opportunities to use AI tools and no-code solutions (e.g., Slack Workflows, Gems, Claude artifacts) to automate repetitive tasks and improve pod efficiency. About You * You are comfortable navigating complex datasets (Metabase, GSheets) and can independently derive actionable insights from raw data. * You have a high degree of comfort with ambiguity and provide clarity for stakeholders in a fast-paced environment. * You have experience - or a strong willingness to master - tools like Metabase, Tableau or SQL for troubleshooting, and AI-driven workflows. * You can translate technical data into clear, concise narratives for leadership and commercial teams. * You don't just report issues; you identify root causes and build systems to prevent them from reoccurring. Success in this Role Success for the P5 Specialist is measured by the "health of the pod." This means zero gaps in data hygiene, timely processing of all learner transitions, and a measurable reduction in the administrative load on our coaching cohort. Benefits * Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year * Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support * Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month * Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year * Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.