Senior Consultant / Manager - Customer Contact and Ai Experts

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. WHAT YOU’LL DO You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.  RESPONSIBILITIES * Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive * Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team * Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team * Evangelize Stripe customer success stories and customer success systems and processes * Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status * Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry * Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.  * Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience * Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product * Strong analytical skills and operating rigor * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders * History of success as a consultant, pre-sales, technical account management, or equivalent * Experience building comprehensive account plans * Proven track record of achieving targets and goals, preferably in a sales setting * Track record of managing large, complex projects and/or programs * Experience handling difficult customers or situations and can demonstrate resolutions * Must work within a team environment with sales and services peers * Ability to navigate data and people to find answers * A strong understanding of our business and products, and an ability to research/self-starter PREFERRED QUALIFICATIONS * Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions * Willingness to tackle things on your own * A capability to work well with a wide range of people, both internally and externally * The motivation and flexibility to work well in a high-growth environment where things change quickly

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We're looking for an experienced seller to join our Global Strategic Accounts team. This team is a specialized group within Global Large Customer Sales that oversees Reddit’s most significant global advertising partners end-to end, by leading joint business planning, global strategy, and cross-regional execution This role is required to be based in person in London. Responsibilities: * Orchestrate and deepen multi-market relationships with C-suite executives and Global Agency Leads to drive sustainable, long-term global revenue growth * Design and execute global joint business plans that align Reddit’s capabilities with the partner’s overarching global business pillars and annual reports * Serve as a global consultant, providing proactive advice to address macro-industry trends and global consumer behavior. * Identify untapped international territories and strategically position Reddit as a foundational element of our partner’s global media mix * Own the global-to-local strategy, ensuring that high-level global frameworks are effectively localized and executed by regional teams across AMER, EMEA, and APAC * Manage the end-to-end presentation of complex global strategies and ensure a unified voice across all partner touchpoints * Act as the global lead for high-stakes platform updates, crisis management, and international product rollouts, ensuring consistency in communication across all global markets * Shape the global product roadmap by synthesizing complex, multi-market feedback and identifying scalable feature gaps that impact the partner's worldwide operations * Act as a global thought leader by representing Reddit at major international industry forums and within partner internal global summits * Drive cross-functional synergy by building deep internal alliances with Product, Engineering, and Marketing to unlock "first-to-market" beta opportunities for global partners * Mentor and scale global expertise across the organization, elevating the strategic rigor of the broader sales team through the lens of global account management Required Qualifications:  * 12+ years of experience in digital media with at least 7+ years of experience in sales, global partner management experience is preferred * Expertise in orchestrating global partnerships for Fortune 500/Global 2000 organizations * Proven ability to lead matrixed internal teams, coordinating across regional sales, product, and engineering functions to deliver a unified global strategy * Experience leading high-impact global initiatives, such as "first-to-market" international betas or cross-functional product steering committees that shape the platform's global roadmap * Proven experience managing relationships up through C-level executives * Deep industry expertise in specific verticals, product types, and/or measurement solutions * Subject matter expertise in the social media landscape and native advertising * Experience building and executing long-term account growth strategies * Demonstrated top-performer achievement against sales targets * BA / BS degree or equivalent work experience Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Group Personal Pension Scheme with Employer match * Private Medical and Dental Scheme * Income Replacement Programs * Bike to Work scheme * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-Hybrid #LI-NT1 #LI-onsite In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact. AREAS OF OWNERSHIP: * Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization. * Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation. * Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives. * Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives. * Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling. * Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle. WHO YOU ARE: * 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments * Proven ability to drive strategic value and support digital transformation in complex organizations * Track record of turning customer success into measurable business impact and growth opportunities * Strong project and stakeholder management skills, with a focus on execution and outcomes * Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences * Technical curiosity and interest in AI, automation, and customer experience * Native or bilingual in English OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.   We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.     ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.