Senior Growth & Operations Manager, EMEA på Airbnb i London
Airbnb · London
Senior Growth & Operations Manager, EMEA
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million
hosts who have welcomed over 2 b...
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million
hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique
stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our goal is to accelerate EMEA growth by enabling country teams to execute local growth plans — with a primary focus on driving
demand. We work closely with marketing, growth marketing, product, communications, data science, and policy at both central and
local level to develop scalable, holistic programs across markets.
The Difference You Will Make:
As a Senior Growth & Operations Manager, EMEA, you will work with both Country and EMEA leadership to develop and execute growth
initiatives to accelerate Airbnb’s business in the region.
Your attention to detail, analytical mindset, organization and communication skills will all ensure you succeed. You love to work
on multiple priorities, run complex workstreams in parallel and thrive in fast-paced, ever changing environments. You want a role
where you will both define strategies then flawlessly execute them. You're equally comfortable presenting to leadership and
managing the operational details of a project.
This role is based in either London, Berlin, or Barcelona (hybrid, 2 days a week in the office), and is not eligible for
relocation support.
A Typical Day:
Own the conception, execution, and measurement of cross-functional business initiatives end-to-end. Concretely, this means
defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that
solution, working with cross-functional stakeholders to achieve the solution and driving post-mortem on learnings. These
initiatives will span across the demand, supply, and regulatory surfaces of the business, both on tactical short-terms wins and
strategic long-term actions.
Support business growth and acceleration by sourcing and operating innovative levers. Concretely, this means sizing,
coordinating and operating pilots around broad topics such as traffic, CRM, growth marketing, new supply segments, distribution
partnerships…
Drive regular business operation meetings and initiate meaningful conversations. Concretely, this means organizing and leading
weekly meetings or working routines with cross-functional project teams (sales, marketing, product, community, legal…) to
ensure key initiatives are on track and escalate accordingly when relevant.
Present analysis, insights and actionable plans to the regional leadership team to drive key business decisions. Concretely,
this means using and merging available data sources and tools, internal and external to analyze macro and micro trends and
define a key problem to solve. Then based on consultation with internal stakeholders, framing a recommendation and plan to
support leadership decisions.
Your Expertise:
Qualified candidates will have 6+ years of work experience, preferably with experience in business consulting or Strategy and
Operations in a scale-up. Tech background is a plus.
Business background with understanding of operations and/or sales, growth marketing and commercial partnerships.
Strong project management experience working cross-functionally with multiple departments, ideally in tech companies or in
innovation business units. Mastering of project management frameworks and methodologies. Ability to frame issues and develop
hypotheses to solve them. Ability to organize and prioritize work, for oneself as well as for various functions to achieve
common goals.
Analytical mindset, able to conduct end-to-end business analysis, leveraging excel and AI tools. SQL or Python knowledge is a
plus.
Hands-on approach and detail-oriented. Getting things done fast and learning by doer mindset.
Written and verbal communicator with strong presentation and influence skills.
Fluent in English required; another European language is a strong plus.
Location: London, Berlin or Barcelona, willing to come frequently to the office.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement,
and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals
are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training,
transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject
to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million
hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique
stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our goal is to accelerate EMEA growth by enabling country teams to execute local growth plans — with a primary focus on driving
demand. We work closely with marketing, growth marketing, product, communications, data science, and policy at both central and
local level to develop scalable, holistic programs across markets.
The Difference You Will Make:
As a Senior Growth & Operations Manager, EMEA, you will work with both Country and EMEA leadership to develop and execute growth
initiatives to accelerate Airbnb’s business in the region.
Your attention to detail, analytical mindset, organization and communication skills will all ensure you succeed. You love to work
on multiple priorities, run complex workstreams in parallel and thrive in fast-paced, ever changing environments. You want a role
where you will both define strategies then flawlessly execute them. You're equally comfortable presenting to leadership and
managing the operational details of a project.
This role is based in either London, Berlin, or Barcelona (hybrid, 2 days a week in the office), and is not eligible for
relocation support.
A Typical Day:
* Own the conception, execution, and measurement of cross-functional business initiatives end-to-end. Concretely, this means
defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that
solution, working with cross-functional stakeholders to achieve the solution and driving post-mortem on learnings. These
initiatives will span across the demand, supply, and regulatory surfaces of the business, both on tactical short-terms wins and
strategic long-term actions.
* Support business growth and acceleration by sourcing and operating innovative levers. Concretely, this means sizing,
coordinating and operating pilots around broad topics such as traffic, CRM, growth marketing, new supply segments, distribution
partnerships…
* Drive regular business operation meetings and initiate meaningful conversations. Concretely, this means organizing and leading
weekly meetings or working routines with cross-functional project teams (sales, marketing, product, community, legal…) to
ensure key initiatives are on track and escalate accordingly when relevant.
* Present analysis, insights and actionable plans to the regional leadership team to drive key business decisions. Concretely,
this means using and merging available data sources and tools, internal and external to analyze macro and micro trends and
define a key problem to solve. Then based on consultation with internal stakeholders, framing a recommendation and plan to
support leadership decisions.
Your Expertise:
* Qualified candidates will have 6+ years of work experience, preferably with experience in business consulting or Strategy and
Operations in a scale-up. Tech background is a plus.
* Business background with understanding of operations and/or sales, growth marketing and commercial partnerships.
* Strong project management experience working cross-functionally with multiple departments, ideally in tech companies or in
innovation business units. Mastering of project management frameworks and methodologies. Ability to frame issues and develop
hypotheses to solve them. Ability to organize and prioritize work, for oneself as well as for various functions to achieve
common goals.
* Analytical mindset, able to conduct end-to-end business analysis, leveraging excel and AI tools. SQL or Python knowledge is a
plus.
* Hands-on approach and detail-oriented. Getting things done fast and learning by doer mindset.
* Written and verbal communicator with strong presentation and influence skills.
* Fluent in English required; another European language is a strong plus.
* Location: London, Berlin or Barcelona, willing to come frequently to the office.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement,
and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals
are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training,
transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject
to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel
Credits.
Germany Annual Pay Range
€92.000—€115.000 EUR
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million
hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique
stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our goal is to accelerate EMEA growth by enabling country teams to execute local growth plans — with a primary focus on driving
demand. We work closely with marketing, growth marketing, product, communications, data science, and policy at both central and
local level to develop scalable, holistic programs across markets.
The Difference You Will Make:
As a Senior Growth & Operations Manager, EMEA, you will work with both Country and EMEA leadership to develop and execute growth
initiatives to accelerate Airbnb’s business in the region.
Your attention to detail, analytical mindset, organization and communication skills will all ensure you succeed. You love to work
on multiple priorities, run complex workstreams in parallel and thrive in fast-paced, ever changing environments. You want a role
where you will both define strategies then flawlessly execute them. You're equally comfortable presenting to leadership and
managing the operational details of a project.
This role is based in either London, Berlin, or Barcelona (hybrid, 2 days a week in the office), and is not eligible for
relocation support.
A Typical Day:
* Own the conception, execution, and measurement of cross-functional business initiatives end-to-end. Concretely, this means
defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that
solution, working with cross-functional stakeholders to achieve the solution and driving post-mortem on learnings. These
initiatives will span across the demand, supply, and regulatory surfaces of the business, both on tactical short-terms wins and
strategic long-term actions.
* Support business growth and acceleration by sourcing and operating innovative levers. Concretely, this means sizing,
coordinating and operating pilots around broad topics such as traffic, CRM, growth marketing, new supply segments, distribution
partnerships…
* Drive regular business operation meetings and initiate meaningful conversations. Concretely, this means organizing and leading
weekly meetings or working routines with cross-functional project teams (sales, marketing, product, community, legal…) to
ensure key initiatives are on track and escalate accordingly when relevant.
* Present analysis, insights and actionable plans to the regional leadership team to drive key business decisions. Concretely,
this means using and merging available data sources and tools, internal and external to analyze macro and micro trends and
define a key problem to solve. Then based on consultation with internal stakeholders, framing a recommendation and plan to
support leadership decisions.
Your Expertise:
* Qualified candidates will have 6+ years of work experience, preferably with experience in business consulting or Strategy and
Operations in a scale-up. Tech background is a plus.
* Business background with understanding of operations and/or sales, growth marketing and commercial partnerships.
* Strong project management experience working cross-functionally with multiple departments, ideally in tech companies or in
innovation business units. Mastering of project management frameworks and methodologies. Ability to frame issues and develop
hypotheses to solve them. Ability to organize and prioritize work, for oneself as well as for various functions to achieve
common goals.
* Analytical mindset, able to conduct end-to-end business analysis, leveraging excel and AI tools. SQL or Python knowledge is a
plus.
* Hands-on approach and detail-oriented. Getting things done fast and learning by doer mindset.
* Written and verbal communicator with strong presentation and influence skills.
* Fluent in English required; another European language is a strong plus.
* Location: London, Berlin or Barcelona, willing to come frequently to the office.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement,
and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals
are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training,
transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject
to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel
Credits.
Spain Annual Pay Range
€65.000—€80.000 EUR
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables
organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world
stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Senior Manager, Customer First Operations, EMEA will play a pivotal role in shaping and scaling our rapidly growing EMEA
Customer First organisation. Sitting within our EMEA GTM Operations team, working closely with the Global CX Operations team, this
role acts as the primary operational partner for the EMEA VP of Customer First and other senior CX leadership. You will be
responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and
Technical Account Management (TAM), while working closely with adjacent teams including Renewals, Support, and Professional
Services.
In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate
strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative
candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with
integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently
adhered to and operate in support of our aggressive growth targets.
Job Duties and Responsibilities:
* Be a trusted operational guardrail: Partner deeply with Global Operations to define and maintain strict consistency across
processes, preventing regional drift or siloed operations while ensuring global standards support EMEA growth.
* Establish and govern the Operating Rhythm: Maintain and govern the "operating rhythm" of the CX organisation. Ensure critical
cadences (e.g. Get Well Plans, Account Reviews, Path to Green reviews, and Leader Cadences) run effectively with 100% execution
and high data quality.
* Drive Management System Optimisation: Act as the operational owner of the EMEA Customer First Management System. Working
closely with the Global CX Operations team to translate strategy into predictable regional execution across three core pillars:
KPIs, Standards, and Operating Cadences.
* Enable Cross-Functional Handoffs: Actively drive Customer First execution by working with operations peers to improve critical
intersections. Optimise the handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer
Success.
* Maintain Customer Lifecycle Visibility: Keep an uncompromised view of the broader customer lifecycle through every major phase:
Purchase & Plan, Learn, Deploy & Adopt, Use & Grow, Renew & Expand, and Advocate.
* Mitigate Risk via "Path to Green": Oversee the execution and accountability of regional "Get Well Plans", tracking Churn
Dollars Saved against regional worst-case boundaries to proactively transition at-risk segments back to health.
* Shift to Leading Metrics: Drive the regional shift from lagging performance indicators (Renewal & Expansion rates) to leading
ones (Stakeholder Expansion, Outcome Attainment, Customer Health targets >80% Green, and Lead Pass generation).
* Provide Operational Muscle for Scaling: Evaluate operational experiments (e.g. Key Account initiatives) to test new
methodologies, optimise workflows, and scale the organisation efficiently.
* Deliver Executive Read-outs: Prepare and lead comprehensive Monthly and Quarterly Business Reviews (MBR/QBR) for regional and
global stakeholders, delivering a unified, metrics-driven narrative of EMEA performance.
* Manage Documentation Lifecycle: Own the quality, freshness, and accuracy of the internal documentation repository, including
playbooks, customer asset standards (SBRs, MBRs, QBRs), and operational frameworks.
* Capacity and Coverage Planning: Drive and support the resource planning process to ensure effective and efficient coverage of
top priority accounts aligning with aligned coverage strategies and priorities
Minimum Required Knowledge, Skills, and Abilities:
* Demonstrated experience and success in GTM operations, customer success operations, or revenue operations, preferably within a
SaaS and Enterprise business model.
* Exceptional analytical and quantitative skills; good with numbers, highly logical in thinking, and capable of driving sound
decision-making from complex data.
* Deep understanding of the end-to-end customer journey, the enterprise software lifecycle, and business outcome attainment.
* Strong proficiency in leveraging AI tools and applications to drive operational efficiency, process automation, and data
analysis.
* Outstanding collaboration and communication skills (both written and verbal), with a proven ability to partner with
cross-functional teams, bridge gaps, and gain buy-in.
* A strong growth mindset with an appetite for constant improvement, change management, and navigating high-growth,
performance-focused environments.
* Extreme attention to detail, specifically regarding data hygiene, governance, and operational rigour.
* Deep experience with CRM and CS platforms (e.g. Salesforce.com, Gainsight) and data visualisation/reporting tools.
* Proven track record of evaluating operational experiments and implementing successful learnings to optimise workflows.
* True team player who is comfortable working with both global and local stakeholders to unify strategies.
#LI-Onsite
P25439_3488294
Below is the annual salary range for candidates located in the United Kingdom. Your actual salary will depend on factors such as
your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive
healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and
policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/gbr.
The annual base salary range for this position for candidates located in the United Kingdom is between:
£74,000—£101,000 GBP
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Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our
mission and team from day one.
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