Senior Manager, Revenue Operations

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE We’re hiring a Senior Manager, BDR Operations & Strategy to help scale the operational infrastructure behind Legora’s global top-of-funnel sales engine. This role sits at the intersection of: * Business Development * Revenue Operations * GTM Systems & Data * Sales Leadership * Marketing * Analytics You will help operationalize and optimize the systems, workflows, analytics, and processes that power Legora’s outbound and pipeline generation motion globally. This is a highly cross-functional role focused on: * outbound operational excellence, * top-of-funnel analytics, * routing and workflow infrastructure, * sequencing governance, * tooling optimization, * and pipeline generation scalability. We’re looking for a highly analytical builder who combines systems thinking, operational rigor, and strong business judgment. WHAT YOU’LL OWN PIPELINE GENERATION OPERATIONS * Help design and operationalize scalable outbound and pipeline generation workflows * Own routing, assignment, and lead/account management processes * Support sequencing governance and outbound operational standards * Partner closely with Business Development leadership on operational scaling and process optimization * Help drive operational consistency across global top-of-funnel motions ANALYTICS & PERFORMANCE * Build dashboards and reporting for top-of-funnel performance and pipeline generation * Analyze conversion rates, productivity, pipeline quality, and sourcing performance * Identify operational bottlenecks and opportunities for improvement * Support forecasting and capacity planning related to pipeline generation * Deliver operational insights to GTM leadership TOOLING & INFRASTRUCTURE * Support and optimize the outbound tooling stack, enrichment workflows, and automation infrastructure * Partner closely with GTM Systems & Data on Salesforce workflows and architecture * Help operationalize AI-enabled outbound and prospecting workflows * Support tooling implementation, process automation, and workflow optimization * Maintain data quality and operational governance across systems CROSS-FUNCTIONAL COLLABORATION * Partner closely with Business Development leadership, RevOps, Marketing, and GTM Systems * Support strategic initiatives tied to outbound scaling and pipeline generation * Help ensure alignment across process, reporting, and operational standards * Act as a key operational partner to the top-of-funnel sales organization WHAT WE’RE LOOKING FOR REQUIRED EXPERIENCE * 4–8+ years in: * Revenue Operations * GTM Operations * Sales Operations * Growth Operations * Pipeline Generation Operations * Business Operations * Experience supporting high-growth B2B SaaS or AI companies * Strong analytical and problem-solving skills * Familiarity with Salesforce and modern outbound tooling ecosystems * Experience building and optimizing scalable operational processes * Strong cross-functional communication and stakeholder management skills PREFERRED EXPERIENCE * Experience supporting outbound sales or BDR organizations * Experience with sequencing, routing, enrichment, and signal tooling * Experience working with enterprise sales organizations * Experience operating in fast-scaling global environments * Experience supporting AI-enabled outbound workflows YOU MIGHT BE A GREAT FIT IF YOU… * Think like an operator and systems builder * Enjoy solving complex operational problems * Are highly analytical and data-driven * Thrive in fast-paced, ambiguous environments * Care deeply about operational excellence * Balance attention to detail with strategic thinking * Have strong judgment and a low ego SUCCESS IN THIS ROLE Within 12 months, you will have: * Improved the scalability and efficiency of Legora’s pipeline generation infrastructure * Increased visibility into top-of-funnel performance and operational metrics * Helped standardize outbound workflows and operational processes globally * Improved routing, tooling, and workflow efficiency across the BDR organization * Helped enable pipeline generation to scale efficiently during a period of hypergrowth WHAT’S IN IT FOR YOU * Global collaboration: Partner with teams and clients domestic and internationally. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Denver office designed for ambitious builders and company provided lunch daily. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Manager, Customer First Operations, EMEA will play a pivotal role in shaping and scaling our rapidly growing EMEA Customer First organisation. Sitting within our EMEA GTM Operations team, working closely with the Global CX Operations team, this role acts as the primary operational partner for the EMEA VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Renewals, Support, and Professional Services. In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operate in support of our aggressive growth targets.  Job Duties and Responsibilities: * Be a trusted operational guardrail: Partner deeply with Global Operations to define and maintain strict consistency across processes, preventing regional drift or siloed operations while ensuring global standards support EMEA growth. * Establish and govern the Operating Rhythm: Maintain and govern the "operating rhythm" of the CX organisation. Ensure critical cadences (e.g. Get Well Plans, Account Reviews, Path to Green reviews, and Leader Cadences) run effectively with 100% execution and high data quality. * Drive Management System Optimisation: Act as the operational owner of the EMEA Customer First Management System. Working closely with the Global CX Operations team to translate strategy into predictable regional execution across three core pillars: KPIs, Standards, and Operating Cadences. * Enable Cross-Functional Handoffs: Actively drive Customer First execution by working with operations peers to improve critical intersections. Optimise the handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer Success. * Maintain Customer Lifecycle Visibility: Keep an uncompromised view of the broader customer lifecycle through every major phase: Purchase & Plan, Learn, Deploy & Adopt, Use & Grow, Renew & Expand, and Advocate. * Mitigate Risk via "Path to Green": Oversee the execution and accountability of regional "Get Well Plans", tracking Churn Dollars Saved against regional worst-case boundaries to proactively transition at-risk segments back to health. * Shift to Leading Metrics: Drive the regional shift from lagging performance indicators (Renewal & Expansion rates) to leading ones (Stakeholder Expansion, Outcome Attainment, Customer Health targets >80% Green, and Lead Pass generation). * Provide Operational Muscle for Scaling: Evaluate operational experiments (e.g. Key Account initiatives) to test new methodologies, optimise workflows, and scale the organisation efficiently. * Deliver Executive Read-outs: Prepare and lead comprehensive Monthly and Quarterly Business Reviews (MBR/QBR) for regional and global stakeholders, delivering a unified, metrics-driven narrative of EMEA performance. * Manage Documentation Lifecycle: Own the quality, freshness, and accuracy of the internal documentation repository, including playbooks, customer asset standards (SBRs, MBRs, QBRs), and operational frameworks. * Capacity and Coverage Planning: Drive and support the resource planning process to ensure effective and efficient coverage of top priority accounts aligning with aligned coverage strategies and priorities Minimum Required Knowledge, Skills, and Abilities: * Demonstrated experience and success in GTM operations, customer success operations, or revenue operations, preferably within a SaaS and Enterprise business model. * Exceptional analytical and quantitative skills; good with numbers, highly logical in thinking, and capable of driving sound decision-making from complex data. * Deep understanding of the end-to-end customer journey, the enterprise software lifecycle, and business outcome attainment. * Strong proficiency in leveraging AI tools and applications to drive operational efficiency, process automation, and data analysis. * Outstanding collaboration and communication skills (both written and verbal), with a proven ability to partner with cross-functional teams, bridge gaps, and gain buy-in. * A strong growth mindset with an appetite for constant improvement, change management, and navigating high-growth, performance-focused environments. * Extreme attention to detail, specifically regarding data hygiene, governance, and operational rigour. * Deep experience with CRM and CS platforms (e.g. Salesforce.com, Gainsight) and data visualisation/reporting tools. * Proven track record of evaluating operational experiments and implementing successful learnings to optimise workflows. * True team player who is comfortable working with both global and local stakeholders to unify strategies. #LI-Onsite P25439_3488294 Below is the annual salary range for candidates located in the United Kingdom. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/gbr. The annual base salary range for this position for candidates located in the United Kingdom is between: £74,000—£101,000 GBP The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. WHAT YOU'LL DO This is not a reporting role. It's a leverage role. You will sit at the centre of how Legora grows — influencing where we invest, how we sell, how we forecast, and how we retain and expand customers. You will partner closely with Sales, Customer Success, Marketing, and Finance to design programmes, drive performance insights, and operationalise high-impact initiatives across the full revenue lifecycle — from pipeline creation to expansion and retention. You won't just analyse problems. You'll build the solutions. This role is right for someone who thinks in systems and tradeoffs, loves data but doesn't hide behind it, and can move from an executive strategy conversation to hands-on execution in the same day. REVENUE STRATEGY & PLANNING * Partner with GTM leadership on annual and quarterly planning — translating company goals into measurable operating plans with clear owners and milestones. * Support territory design, capacity modelling, and investment allocation — and identify performance gaps before they become problems. ANALYTICS & PERFORMANCE INSIGHTS * Build and maintain reporting frameworks across the funnel — pipeline health, conversion rates, forecasting accuracy, and expansion metrics — and turn them into decisions, not dashboards. * Sharpen KPI definitions and metric consistency, and support executive and board-level reporting with analysis that holds up under scrutiny. OPERATIONAL EXECUTION * Design and implement process improvements across the full lifecycle — Lead → Close → Renew → Expand — owning core GTM workflows including lead routing, opportunity management, and lifecycle tracking. * Improve forecasting discipline and pipeline hygiene, reduce manual work, and eliminate inefficiencies that slow the revenue engine down. CROSS-FUNCTIONAL PARTNERSHIP * Serve as a strategic thought partner to Sales (pipeline health, productivity, comp performance), CS (renewals, expansion, churn), Marketing (lead quality, attribution, funnel conversion), and Finance (ARR modelling, forecasting, performance tracking). * Challenge assumptions, bring data to debates, and influence decisions — you are expected to have a point of view and defend it. WHAT YOU BRING You are a highly structured thinker with strong business judgment and the execution instincts to match. You are as comfortable building a capacity model as you are presenting a recommendation to a leadership team — and you hold yourself accountable to the outcomes, not just the analysis. WE'RE LOOKING FOR * 4–7+ years in Revenue Operations, Sales Operations, Strategy, Consulting, or a similar analytical role. * Strong analytical skills — advanced Excel or Sheets, experience with BI tools, and the ability to build models and run analyses independently without waiting for a data team. * Hands-on experience with CRM systems — Salesforce strongly preferred. * Executive communication skills — you write and present with clarity and authority, and you make complex analysis accessible to senior decision-makers. * A highly structured working style with sharp business judgment — you know what matters, you prioritise ruthlessly, and you don't get lost in the data. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.