Senior Operations Strategy Manager London (m/f/d)

Voi Technology

YOUR MISSION AT VOI As Head of Operations Strategy (UK & Ireland) you will report to the General Manager - UK&I and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence. This will include: Strategy & Alignment * Setting, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence. Operating Model & Performance * Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations. * Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline. * Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability. * Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights. * Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations). Analytics & Optimisation * Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments. Leadership & Team Development * Supporting and developing the operations strategy team in London by setting clear goals and aligning work with strategic priorities. * Acting as a senior strategic partner to local teams, with close indirect oversight of the fleet management organisation. * Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development. WHAT YOU NEED TO EMBARK We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition to being fluent in English, we believe the right person has: * Bachelor’s degree in operations, engineering, business or similar. * 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment. * Proven experience managing budgeting, forecasting, and operational cost performance. * Strong analytical capability with experience in deep data analysis and translating insights into strategy. * Experience driving complex, cross-functional initiatives and influencing senior stakeholders. * Strong understanding of operational models, including 3PL and workforce management. * Experience managing and developing high-performing teams. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups. * Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in the United Kingdom and Ireland. * Work with inspiring, motivated and fun colleagues towards a shared mission * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution. At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.

Voi Technology

YOUR MISSION AT VOI As Head of Public Policy (UK & Ireland) you will report to the General Manager - UK&I and set Voi’s policy strategy across the region, driving regulatory and political engagement to support business growth. In this role, you will drive key regulatory and political processes, build strong relationships with stakeholders, and work closely with local and central teams to ensure Voi remains the obvious choice for cities tendering for micromobility services. Your responsibilities include: Strategy & Policy Development: * Developing and implementing the UK policy strategy in collaboration with the UK GM, the local team and other central stakeholders. * Leading policy development work by outlining regulatory positions, interpreting new rules and producing clear material to support engagement in the UK and Ireland. * Working with Analytics and Product teams to strengthen Voi’s evidence base and advocacy positions. Tender & Market Readiness: * Identifying, monitoring and preparing for tenders across the region, ensuring the right policy positioning. * Engage proactively with city and regional authorities to shape upcoming mobility tenders and secure opportunities for participation. * Collaborating with Product, Operations, Legal, and Tender team to align regulatory positions and support readiness for upcoming rules. Public Relations: * Accountability for our public relations including setting strategic direction with our PR agency. * Driving proactive PR to drive media stories to help us achieve our policy and commercial objectives. Stakeholder Engagement & Advocacy: * Owning and developing senior political, technical and administrative relationships across the UK & Ireland, ensuring early insight into regulatory developments. * Representing Voi in consultations, conferences and working groups ensuring consistent and professional presentation of Voi’s positions. Compliance & Internal Alignment * Maintaining oversight of compliance matters in the region, and preparing internal processes for regulatory change. Leadership & Cross-Market Influence: * Lead, manage and develop the local policy team, setting clear goals, supporting development and aligning work with Voi’s strategic priorities. * Contributing as a senior leader to global policy discussions, sharing insights from the UK & Ireland to support alignment across markets. WHAT YOU NEED TO EMBARK We are looking for an analytical, commercially minded and strategic policy expert with a strong understanding of the UK & Irish political and regulatory landscape. You can translate business objectives into policy priorities, build trusted relationships, and navigate complex political environments in a fast-changing industry. In addition to this, we believe the right person has: * A Bachelor degree in Law, Political Science, Public Policy, Business, Economics, Communications or similar. * Professional fluency in English. * Experience in public affairs within mobility, transport, tech or other policy-driven sectors. * Strong understanding of the UK political environment and experience influencing regulatory and political processes. * Ability to use data and evidence in policy development and advocacy. * Skilled in drafting regulatory positions, consultation responses and policymaker-facing arguments. * Experience leading complex cross-functional work with local and central stakeholders. * Experience managing direct reports and developing teams. * Experience from using AI in a specialised, role specific way, and adapt workflows. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups. * Get “skin in the game” through our employee stock options program and influence policy development in the UK & Ireland. * Work with inspiring, motivated and fun colleagues towards a shared mission. * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution. At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.

Teamtailor

JOIN US TO SHAPE THE FUTURE! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. 🌍 Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company. 🎉🥳 Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.👫 KEY RESPONSIBILITIES: * Consistently meet or exceed pipeline generation targets. * Manage your prospecting activity end to end - identifying and prioritising your accounts and qualifying prospects. * Booking meetings, and handing well-qualified opportunities over to your AE. * Spend real time on the phone. Cold calling is at the heart of this role - opening cold, handling objections and smokescreens, and selling the meeting rather than the demo. * Build on the phone outreach with cold emailing and LinkedIn to source and qualify leads. * Work closely with AEs to own your territory together - building account plans and multi-threading into larger accounts across the buying committee if required. * Collaborate with cross-functional teams such as Marketing, Partnerships and Customer Success. * Use Salesforce, Salesloft, Nooks, Sales Navigator and AI tools to stay organised and work smarter. * Demonstrate a growth mindset by continuously learning about our product, our competitors, our market and owning your numbers. * Contribute ideas, feedback and support to your peers. * New business development into businesses of 100-999 in size. WE ARE LOOKING FOR SOMEONE WITH: * Strong attention to detail in managing a pipeline, and real energy for getting on the phone, finding prospect pain and creating opportunities. * Confidence and resilience on the phone - you handle rejection well, stay composed under pushback, and keep going. * Strong communication skills and the confidence to hold a quality conversation with a senior prospect. * Self-motivation. * The ability to build and maintain strong relationships with prospects, clients and AEs alike. NICE TO HAVE, BUT NOT ESSENTIAL: * B2B or SaaS sales experience. * Business Development, Sales Development or Recruitment experience (1-5 years). * Proficiency with CRM and sales tools (Salesforce, Salesloft, LinkedIn Sales Navigator), and using AI to speed up research and outreach.