Senior Technical Account Manager

VML MAP

WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. Do you have strong data and analytical skills, with a passion for shaping business strategy? Can you architect, build, and apply modern data models to deliver impactful marketing insights? Are you seeking an exciting role with significant opportunities for leadership and growth? Then you might be the Senior Data Insights Consultant we are looking for!  What will your day look like?  As our new Senior Data Insights Consultant, you will join our growing Technology and Data team. Here, you will be a key leader in helping our clients make data-driven decisions to enhance their digital communication on an enterprise scale. This entails designing, enabling, and delivering complex data solutions and integrations for various campaign platforms. More specifically, your tasks will include:  * Architecting, building, and delivering value-adding insights solutions, serving as a key advisor to clients on how to leverage their data assets to optimize large-scale communication strategies.  * Performing advanced analysis to uncover actionable patterns, trends, and opportunities that directly inform client strategy and decision-making.  * Designing and running test-and-learn programs (A/B tests, incrementality, holdouts) across channels to measure impact and continuously optimize communication performance.  * Partnering with senior stakeholders to define strategic business questions and translating them into robust analytical frameworks and data roadmaps.  * Supporting or leading the data-stream on complex, large-scale projects with globally recognised brands, ensuring that data solutions and integrations are designed and delivered for scalability and business impact.  * Driving ongoing proactive client ideation — identifying new opportunities, use cases, and data-driven initiatives that help clients grow their business.  * Helping drive agentic AI adoption, exploring and embedding agentic solutions into our data and insights workflows to enhance efficiency and client value.  * Providing answers and insights to business-related questions via automated reporting solutions as well as ad-hoc data analyses, including building reports and insights dashboards within marketing platforms such as Adobe and Salesforce.  * Mentoring, reviewing, and advising less senior team members — elevating quality, fostering technical excellence, and supporting their professional growth.  * Collaborating with highly skilled specialists including Account Managers, Architects, Developers, Creatives, Strategists, Data Scientists and Marketing Operations experts to service our clients coherently.  Who are you going to work with?  You will join a team of hands-on Data Insights Consultants, Data Scientists and Data Engineers who are passionate about bringing value and knowledge from data. We are all about unlocking insights from data through analytics and making that insight applicable in 1:1 data-driven communication and CRM. Your work will always be firmly anchored in data in a cross-disciplinary setting, collaborating closely with highly enthusiastic experts from Strategy or Creative backgrounds.  What do you bring to the table?  As a person, you possess a strong consultancy mindset, demonstrating resilience, curiosity, and an eager-to-learn attitude. You combine this with strong business acumen, allowing you to understand and anticipate client needs effectively. You are outgoing and love being part of interdisciplinary projects and solutions. You are eager to learn and quick to understand the complexity of high-tech dialogues and solutions.  Furthermore, you have the drive, enthusiasm, and technical credibility to act as the primary data and insights advisor for senior client leadership, guiding them through complex challenges and inspiring them to grow their business. It's an advantage if you have consulting, agency experience or marketing domain knowledge, but it's not a requirement.  In addition, you have:  Technical skills  * A minimum of 5 years of experience in a consultant/business liaison role related to data, BI, analytics or reporting solutions. Can independently design, build, and optimize modern analytics solutions that are scalable, maintainable, and ready for real-world production use.  * Write, debug, and optimize complex SQL queries, ensuring clarity, efficiency, and production readiness.  * Design and build scalable dimensional data models from raw source systems (fact/dimension structures, performance-aware design). Apply strong data modelling principles, governance standards and practices that ensure data accuracy, consistency, and security.  * Develop and manage DBT transformations using layered architecture, including testing and documentation best practices.  * Build production-ready Power BI semantic models and dashboards, including advanced DAX measures, performance optimization, and secure data access (RLS).  * Work collaboratively using GitHub, following structured branching, pull request, and code review workflows.  * Familiarity with or a strong interest in the application of AI and agentic frameworks, and machine learning principles to generate conversational analytics, predictive and advanced marketing insights.  * Comfortable working in modern cloud data environments (e.g., Snowflake, BigQuery, Databricks, Fabric).  * Understanding the data structures and reporting capabilities within major marketing and martech platforms (e.g., Adobe Campaign/AJO, Salesforce Marketing Cloud). Ability to build and deliver reports and insights dashboards natively within these tools is a strong advantage  Interpersonal skills  * Technical stakeholder management and influence: A proven ability to build trust and act as a strategic partner to senior-level clients and internal leaders. You can confidently navigate complex, technical stakeholder environments and influence decision-making through data-driven reasoning.  * Communication and storytelling: Exceptional written and verbal communication skills in English, with the ability to articulate complex data concepts and insights into clear, compelling narratives for both technical and senior business audiences.  * Consultative and solutions-oriented mindset: The ability to critically assess complex business challenges, ask probing questions to uncover root causes, and propose robust, data-driven solutions.  * Leadership and mentorship: Proven experience in coaching and mentoring junior team members. You actively foster a culture of technical excellence, collaboration, and continuous learning within the team.  * Autonomy and critical thinking: You are a self-starter who can think critically, identify issues and opportunities autonomously, and take the initiative to propose and implement corrective actions.  A leader in personalized customer experiences  VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.  A global network  We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.  About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We're looking for a Senior Client Account Manager to join our Global Strategic Accounts team. This team is a specialized group within Global Large Customer Sales that oversees Reddit’s most significant global advertising partners end-to end, by leading joint business planning, global strategy, and cross-regional execution. This person will closely collaborate with their Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform. This role is required to be based in person in London. Responsibilities: * Collaborate closely with Client Partners to meet and exceed clients’ marketing goals * Lead and execute campaign launches from start to finish and deliver insightful optimizations to agency and client partners * Run end-to-end global account operations: revenue delivery, complex media strategy, multi-market optimizations, troubleshooting, and structured upsell on a global book * Turn campaign performance and tests across markets into global playbooks and measurement frameworks, feeding back into Product, Marketing Sciences, and Client Partners * Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with Global clients, to drive year-on-year Reddit revenue growth * Educate brands and media agencies, effectively communicate value proposition and best practices * Consult clients on their awareness and direct response objectives, and partner closely with Client Partners to craft thoughtful and creative media plans * Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles * Proactively seek and represent client needs and asks to cross-functional stakeholders * Shape Reddit’s native ads product roadmap, for mobile and in general, by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders * Proactively and continually identify areas of improvement * Mentor and train other team members. Required Qualifications:  * 8+ years of experience in advertising sales and account management, global client experience is a plus * Strong understanding of customer marketing funnel and traditional marketing ecosystem * Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors. * Understanding of Digital measurement, tracking fundamentals and mobile measurement partners * Tenacious and entrepreneurial approach to working through product, process, and client challenges * Experience cultivating strong relationships with external partners * Exceptional communication and interpersonal skills * Ability to work in a fast-paced and unstructured work environment * High attention to detail * Proficiency in Excel preferred * BA / BS degree or equivalent work experience Benefits: * Comprehensive Health benefits * 401k Matching * Workspace benefits for your home office * Personal & Professional development funds * Family Planning Support * Flexible Vacation (please use them!) & Reddit Global Days Off * 4+ months paid Parental Leave * Paid Volunteer time off Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Group Personal Pension Scheme with Employer match * Private Medical and Dental Scheme * Income Replacement Programs * Bike to Work scheme * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-Hybrid #LI-NT1 #LI-onsite In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Soho House

The Role… The Senior Account Manager is responsible for the quality, consistency and depth of every member relationship across the Soho House portfolio. This is achieved both by managing a cohort of clients themselves, and also leading and coordinating a team of Account Managers with their own book of accounts. In your cohort will be the highest leverage and most complex member relationships which you will manage on a day-to-day basis. You will also be the escalation point for the Account Management team to solve problems, set and maintain the standard, and identify and communicate opportunities and trends across all accounts. You will be responsible for filtering and coordinating opportunities from across the business, and supporting the team in fulfilling specific daily requests and requirements from business units globally. Main Duties… Member Relationship Management * Serve as the primary point of contact for the most senior, complex and sensitive Soho Houses members, building trusted, long-term and personal relationships. Ensuring there is a seamless transition from onboarding to ongoing account management. * Own the full lifecycle of a member, from onboarding, curating their interaction with the business, advocating for each individual across the business and retention of all members. * Lead the full onboarding journey for new members, including needs assessment, profile creation and service orientation. Assessing onboarding outcomes and refining processes accordingly to elevate the member journey from day one. * Oversee invoicing, billing accuracy, and payment processing for all Soho House members. Coordinating with Finance Teams on reconciliations and reporting to ensure all payments are accurate and received on time. * Establish service standards and communication protocols tailored to each member. Maintaining accurate member records, preferences, and service histories. * Set the standard for how all Soho House members are engaged, communicated with, and retained, and support the team to maintain this standard * Oversee the full member journey from onboarding to long-term relationship, ensuring every touchpoint is personalised, proactive and discretionary * Anticipate the needs of members before they are expressed, working with the Events, Partnerships and Operational teams to curate personalised moments that feel unique and curated * Proactively invite and coordinate member participation in bespoke Soho House events, experiences, and partnerships * Address escalations or complex requests with speed, professionalism, and discretion, from start to resolution. Account Manager Team Leadership * Lead and coordinate the team of Account Managers, providing structure, operational support and demonstrating the standard of service delivery, consistency and attention to detail. * Implement service improvements by introducing clear SLAs and protocols and quality monitoring process to ensure consistent service delivery. * Drive the quality of the experience by representing the membership to Houses and ensuring all services are delivered in accordance with operational protocol. * Oversee workflow allocation, prioritisation, escalation handling, and support with complex request fulfilment to ensure a seamless experience at every touch point. * Handle all high-level escalations calmly and decisively, and action the associated learnings to ensure they do not recur. * Evaluate concierge team performance and implement service improvements or training initiatives where appropriate. * Guide the team to be confident act without escalating everything upward, while knowing exactly when to bring the Lead in. Operational Standards & Cross-functional Collaboration * Support the team by acting as the interface between the needs of the members and business operations including Events, Partnerships and Operational teams. * Work closely with the Event Manager to manage event communications and to analyse efficacy of events and implement associated service improvements. * Collaborate with Membership, Operations and Data teams globally to share member intelligence and deliver consistency across Houses * Lead the internal Soho House Ambassadors program - building the network of House-level contacts who can deliver a personalised experience for Soho House members globally * Own all SOPs followed by the Account Management team – keeping them relevant and monitor when training is required. * Oversee the allocation of budget associated with service delivery. * Develop and oversee SLAs to support the highest impact requests of members including bedroom and event allocation Reporting, Insight & Performance * Work with the Data team to build and maintain a reporting framework covering member satisfaction, engagement, spend, response times and service quality * Translate data into insight - presenting clear, actionable recommendations to senior leadership on what is working and what needs to change * Track your cohort of clients on a weekly basis to proactively anticipate churn and implement strategies to prevent this * Monitor the potential for churn in the team and offer weekly support to offset this * Report on team performance against KPIs on a weekly and monthly basis, and recommend improvements for underperformance * Report on monthly allocation of service benefits to members, revenue, visits and make recommendations for further personalisation of service in the following month. Success Metrics  * Member satisfaction and retention of high-profile, highly engaged and high-net-worth members * Revenue generated from members * Member engagement with bespoke events, in-house experiences * Timely and accurate completion of onboarding, invoicing, and operational processes * Account Management team performance and adherence to service standards * Effective collaboration with Membership, Operations, Events, Partnerships and Data teams globally * Delivery of clear, actionable reporting on service performance and engagement Requirements/ Qualifications:  * 5+ years’ experience within private members' clubs, luxury hospitality, concierge services, or membership based environments. * Demonstrated experience leading a service or account management team in a high-expectation, relationship-driven environment such as luxury hospitality, private members’ clubs, UHNW client services or equivalent. * Demonstrated experience managing senior HNW client relationships with an understanding of how to build authentic personal connections that allow you to personalise service delivery. * Strong attention to detail and time management skills with an ability to maintain consistently high standard in a busy, fast paced environment * Excellent problem-solving skills, a proactive nature and the ability to take initiative to collaborate cross-functionally with other departments. * Strong analytical and reporting capabilities with a data-informed approach to service excellence * Exceptional communication, emotional intelligence, and discretion. * Highly organised, detail-oriented, with proven ability of managing multiple tasks and priorities under pressure, while remaining calm and composed. * Proactive and solution driven mindset with the ability to anticipate needs and act with discretion and urgency. With the ability to build rapport quickly with high-profile, high-expectation individuals. * Passion for luxury lifestyle, hospitality, and delivering premium member experiences. The ability to identify luxury beyond the standard offering of premium concierge businesses * Tech-savvy, with experience of using CRM (ideally Salesforce), or loyalty programme platforms. * Proficient in using hospitality management tools and software including Opera, Open Table and GEM. * Strong understanding of global concierge services and loyalty programs. * Passionate about the Soho House ethos and creating unforgettable experiences for our members Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Annual Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy on Fridays * Season Ticket Loan * Christmas Office Closure * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.