Technical Support Specialist

Intigriti

YOUR MISSION We are looking for a Head of Service Delivery to oversee Intigriti’s technology-driven services and the development of new offerings in line with customer needs and company strategy. You will own the end-to-end delivery of our services, from scoping and setup through to execution, technical support and review. Leading a team of Delivery Managers/Solutions Engineers, you will drive operational excellence and reduce manual effort through tooling, automation, and platform integration. The role requires close collaboration with Sales and Customer Success, to win business and accelerate time to value, and with Triage and Community Teams, to coordinate delivery of key components. You will also play a key role in shaping the future of our services portfolio. Working closely with our Product Team, you will mature our products, develop new service concepts, and build the technical and operational foundations required to productise them at scale. WHAT YOU’LL BE DOING * Oversee delivery of continuous programs (including Managed Vulnerability Disclosure Programs (VDP) and Bug Bounty), focused offerings such as Penetration Testing as a Service (PTaaS) and AI Safety and Security Testing, plus new services. * Manage Intigriti’s Solution Engineers and Pen Test Delivery Managers, driving innovation, and fostering professional and personal growth. * Collaborate with the Product Team to define and prioritise the roadmap for our product lines, providing guidance on the implementation of new features. * Develop and refine playbooks for various client-facing processes to ensure consistent and high-quality service delivery across the team. * Manage and coordinate delivery tasks for the preparation and execution of continuous and focused offerings, including scoping, setup and technical customer support. * Develop new offerings and other initiatives tailored to client needs and emerging technologies. Formalise and mature these initiatives for consistent delivery across multiple customers. * Lead Proof of Value initiatives and serve as the primary technical contact for high-profile prospects, ensuring their technical needs are understood and addressed to maximize the chance for prospect conversion. * Contribute to the development of the public-facing technical resources, while also supporting internal stakeholders such as Sales and Customer Success Managers to enhance their technical understanding of the platform and the bug bounty industry. WHAT YOU’LL BRING * Master's degree in computer science, software engineering, or a related field, or 5+ years of work experience. * Experience supporting the technology evaluation stage of the sales process with cybersecurity personas, advising the sales team on product sales, and being a trusted technical advisor to prospective customers. * Understanding the differences between product selling and solution selling, and architecting designs to meet the strategic and technical needs of clients. * Natural drive to build, improve and scale new products. * Technical cyber security literacy and curiousity, willing and able to become an expert in the functional applications offered by the Intigriti platform and its integration capabilities. * Ability to consult and provide guidance on complex matters to non-specialists and enable internal teams in developing technical fluency. * Ability to work with complex business and technical requirements, translating them into solution designs and creating customized, high-impact product demos. * Effective communicator with technical and domain skills to be consultative and credible in your approach. Advanced written and verbal communication skills. * Attention to detail, adaptability, and ability to manage deadline pressure, ambiguity, and change. * Passion for an exceptional customer experience with the ability to balance customer needs and business priorities. * Fluency in English (French, Dutch, and German are a plus) WHAT IS IN IT FOR YOU? ✅ Competitive salary ⏰ 26 days of annual leave and Bank Holidays  ⭐ Top-notch Private Healthcare and Health Cash Plan  ⭕ Hybrid working model  ☕ Initial home office budget   ✈️ 2-month work abroad policy  ✍ Great training and yearly learning budget  ⌛ Employer pension scheme  ❇️ Enhanced maternity pay ⛹ Social activities and team outings  ✨ Referral bonus  ❓ Employee Assistance Program   ⚡ Great hardware and access to the best tools to be successful in your role  ☎️ Mobile subscription contribution YOUR TEAM Supervision/management of: * Solutions Engineers, Pen Test Delivery Managers WHY JOIN US? Here are some great benefits of joining our team:  * Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty. * We provide a clear career path and learning budget to help set you up for success. * Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living. * Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion. * We are the proud winners of the SC Awards Europe Best Security Company 2026, the Security Innovation of the Year 2025 at the UK IT Industry awards and recognised in the Deloitte EMEA Technology Fast 500 2025. * We’re backed by top investors who are enabling us to grow internationally.

Voi Technology

YOUR MISSION AT VOI As Head of Public Policy (UK & Ireland) you will report to the General Manager - UK&I and set Voi’s policy strategy across the region, driving regulatory and political engagement to support business growth. In this role, you will drive key regulatory and political processes, build strong relationships with stakeholders, and work closely with local and central teams to ensure Voi remains the obvious choice for cities tendering for micromobility services. Your responsibilities include: Strategy & Policy Development: * Developing and implementing the UK policy strategy in collaboration with the UK GM, the local team and other central stakeholders. * Leading policy development work by outlining regulatory positions, interpreting new rules and producing clear material to support engagement in the UK and Ireland. * Working with Analytics and Product teams to strengthen Voi’s evidence base and advocacy positions. Tender & Market Readiness: * Identifying, monitoring and preparing for tenders across the region, ensuring the right policy positioning. * Engage proactively with city and regional authorities to shape upcoming mobility tenders and secure opportunities for participation. * Collaborating with Product, Operations, Legal, and Tender team to align regulatory positions and support readiness for upcoming rules. Public Relations: * Accountability for our public relations including setting strategic direction with our PR agency. * Driving proactive PR to drive media stories to help us achieve our policy and commercial objectives. Stakeholder Engagement & Advocacy: * Owning and developing senior political, technical and administrative relationships across the UK & Ireland, ensuring early insight into regulatory developments. * Representing Voi in consultations, conferences and working groups ensuring consistent and professional presentation of Voi’s positions. Compliance & Internal Alignment * Maintaining oversight of compliance matters in the region, and preparing internal processes for regulatory change. Leadership & Cross-Market Influence: * Lead, manage and develop the local policy team, setting clear goals, supporting development and aligning work with Voi’s strategic priorities. * Contributing as a senior leader to global policy discussions, sharing insights from the UK & Ireland to support alignment across markets. WHAT YOU NEED TO EMBARK We are looking for an analytical, commercially minded and strategic policy expert with a strong understanding of the UK & Irish political and regulatory landscape. You can translate business objectives into policy priorities, build trusted relationships, and navigate complex political environments in a fast-changing industry. In addition to this, we believe the right person has: * A Bachelor degree in Law, Political Science, Public Policy, Business, Economics, Communications or similar. * Professional fluency in English. * Experience in public affairs within mobility, transport, tech or other policy-driven sectors. * Strong understanding of the UK political environment and experience influencing regulatory and political processes. * Ability to use data and evidence in policy development and advocacy. * Skilled in drafting regulatory positions, consultation responses and policymaker-facing arguments. * Experience leading complex cross-functional work with local and central stakeholders. * Experience managing direct reports and developing teams. * Experience from using AI in a specialised, role specific way, and adapt workflows. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups. * Get “skin in the game” through our employee stock options program and influence policy development in the UK & Ireland. * Work with inspiring, motivated and fun colleagues towards a shared mission. * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution. At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.

VSI (Voice & Script International)

Want to join a global company that brings the world together by producing premium media content in over 80 languages worldwide? VSI provides language localisation and media services to the biggest brands in streaming and media entertainment. Headquartered in London, VSI consists of a global network of state-of-the-art studio facilities that use the world's best voice acting talent to tell the stories of our most watched movies and television series. VSI works across a wide range of media sectors from streaming platforms, traditional broadcast television, theatrical releases and gaming.  Job Summary  As part of the Global Studio Operations team, the Senior Technical Project Manager provides senior operational and technical support across studio production, with a strong focus on the project management of AI-enabled studio services spanning dubbing, AD and VO. This role focusses on cross-functional initiatives from scoping and business case through implementation, delivery and post-launch optimisation, ensuring that AI-supported workflows are operationally robust, commercially viable and aligned with creative, technical and quality standards. Acting as a key partner to production, technical, development and commercial stakeholders, the role drives tooling adoption, service readiness, process design, risk management and continuous improvement across the global studio ecosystem. Key Responsibilities  * Lead the end-to-end project management of AI-enabled studio services across dubbing, AD and VO, from service scoping, quotation support and workflow design through to delivery, reporting and post-project review.  * Support cross-functional initiatives involving production operations to test, implement and scale new services, processes and operational efficiencies across global studios.  * Serve as the senior operational lead for AI studio service readiness, defining project plans, milestones, dependencies, risks, resourcing assumptions and success metrics for new and evolving workflows.  * Manage client-facing and internal projects involving technical and AI tooling, ensuring clear stakeholder communication, expectation management and alignment on scope, timelines, quality and commercials.  * Act as a senior subject matter expert for studio production tools and AI-enabled workflows, supporting implementation, troubleshooting, training, supplier onboarding and operational adoption across territories.  * Define, test and refine operational workflows for AI studio services, ensuring they are fit for purpose across different content types, client requirements and studio environments.  * Build and oversee technical and operational test cases for new tooling and service models, providing structured feedback to development and technical teams and translating production needs into practical requirements.  * Establish and maintain documentation, SOPs, service guides, flowcharts and support materials for AI-enabled dubbing, AD and VO workflows.  * Monitor service performance, delivery quality, cost models and operational efficiency, using data and production insight to recommend improvements, standardisation opportunities and service enhancements.  * Identify, assess and mitigate project and service risks across AI workflows, including quality, timeline, scalability, vendor readiness and operational dependency risks.  * Support senior management with business cases, pricing inputs, rollout recommendations and implementation plans for emerging AI studio services.  * Provide central oversight of quality control and creative-operational suitability for AI-generated deliverables, ensuring outputs meet project, client and studio standards.  * Liaise with global studio teams to align best practices, drive consistency where appropriate, and adapt workflows to local operational realities when needed.  * Mentor colleagues and contribute to broader capability building in technical production and AI studio service management across the Global Studio Operations function.  Skills and Experience  * High professional level of fluency in written and spoken English.  * 6+ years of project management experience in the media sector, preferably in dubbing, localisation or adjacent studio production environments.  * Proven knowledge of end-to-end studio production processes and tooling, with strong technical understanding of relevant AI technologies and workflows, including LLMs, TTS, STS and related applications in dubbing, AD and VO.  * Demonstrable experience leading complex cross-functional projects involving operational change, technical implementation and stakeholder management.  * Strong commercial awareness, with experience supporting business cases, pricing discussions, cost tracking and service rollout planning.  * Excellent organisation, planning, prioritisation, testing and time management skills.  * Ability to handle multiple complex workstreams and operate effectively both independently and collaboratively in a fast-paced environment.  * Excellent verbal and written communication skills, with experience engaging senior stakeholders, technical teams, production teams and external partners.  * Strong attention to detail, analytical thinking and problem-solving skills.  * Knowledge of Pro Tools and editing, mixing and lip-sync recording software is an advantage.  * Knowledge of other languages a plus.  What else is on offer? * Private medical insurance * Enrolment to company salary sacrifice pension scheme * Discounted gym membership * Cycle-to-work scheme * Travel card loan * Regular social activities