Third Party Claims Handler

Marshmallow

We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you. ABOUT THE TEAM The Settlement team manages third party damage and credit hire claims and plays a key role in delivering fair, efficient and commercially sound outcomes. We work closely with policyholders, witnesses, third party insurers and wider claims teams to resolve cases quickly and make sharper decisions for customers. Day to day, the team investigates claims, assesses liability and indemnity, and keeps cases moving with clear communication and strong judgement. It’s a team built for people who want more autonomy, more pace and more opportunity to improve how claims work. WHAT YOU'LL BE DOING * Manage a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims, progressing them efficiently in line with our processes * Triage and manage inbound communications effectively, routing work to support timely claim resolution * Investigate claims and assess liability and indemnity with policyholders, witnesses and third parties to identify recovery opportunities and make sound decisions * Keep policyholders informed with clear, empathetic communication throughout their claim journey * Set and maintain claim reserves and process payments in line with our reserving approach * Identify intervention opportunities, refer to specialist suppliers, escalate potential fraud or complaints, and support team administration We offer a flexible hybrid work model, with the team coming together at our London office once every two weeks. YOUR EXPERTISE * Hands-on experience managing Credit Hire and Third Party Property Damage (TPPD) claims, including challenging hire periods, rates, and credit hire agreements. * Solid grasp of relevant case law and when to apply it, and confidence discussing liability and indemnity decisions. * Comfortable setting and maintaining reserves and processing payments within agreed authority levels, with a track record of sound, independent decision-making. * Used to managing a varied caseload at pace, prioritising effectively and keeping claimants and third parties informed throughout. WHO YOU ARE * You balance commercial judgement with a customer-focused approach. * You make decisions confidently and know when to escalate for another view. * You stay organised and prioritise well when managing multiple cases at pace. * You look for better ways of working and support wider team goals, not just your own caseload. PERKS & BENEFITS * Bonus scheme designed to reward high performance * Private medical insurance with Vitality, mental health support with Oliva * Personal learning budget and 2 dedicated L&D days a year * Monthly flexible benefits budget to spend as you choose * 25 days holiday plus bank holidays * 4 weeks Work From Anywhere per year OUR PROCESS 1. Initial call with a member of our Talent Acquisition team, call, 30 minutes. 2. Interview with two members of the Claims team, 1 hour. We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage. #LI-PT1 Diversity of thought We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.

Wakam

🧰 WHO WE ARE Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through APIs and host white-label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to enabling transparent and impactful insurance. ---------------------------------------------------------------------------------------------------------------------------------- 🚀 ABOUT THE TEAM You will join Wakam’s UK Claims team, working closely with internal stakeholders and external partners including MGAs, TPAs, legal providers, and other suppliers. The team plays a key role in ensuring smooth day-to-day claims operations, high-quality partner administration, efficient complaint handling, and reliable support for the wider Claims, Underwriting, Risk & Compliance functions in the UK. ---------------------------------------------------------------------------------------------------------------------------------- 🎯 YOUR MISSION As a Claims Administrator, your mission is to support the operational effectiveness of Wakam’s UK claims activities by ensuring high-quality administration, smooth coordination with partners, and reliable handling of claims- and complaints-related processes. You will act as an important point of contact across the UK ecosystem, helping to keep operations efficient, compliant, and well-organised in a fast-paced environment. ---------------------------------------------------------------------------------------------------------------------------------- ✏️ YOUR RESPONSIBILITIES PARTNER & OPERATIONAL ADMINISTRATION You will support the operational administration of Wakam’s UK partners, including MGAs, TPAs, legal providers, and other suppliers. You will help maintain smooth day-to-day interactions, provide administrative support across the UK team, and contribute to the effective running of claims-related processes. CLAIMS & COMPLAINTS ADMINISTRATION You will manage the claims and complaints inboxes, handle administrative tasks linked to complaints, and ensure escalations are forwarded promptly to the appropriate stakeholders. You will also support run-off account activities, including confirming policy details, issuing NCB certificates, and validating NCB information for third parties. DATA, REPORTING & TEAM SUPPORT You will prepare data and reports for internal and external meetings and support the Claims, Underwriting, Risk & Compliance teams with day-to-day administrative tasks. You will also contribute to cross-functional projects and provide support to the wider UK team whenever needed. OFFICE & PAYMENT ADMINISTRATION You will be responsible for maintaining the ELTO database, managing incoming office post and redirecting it to the appropriate partners, inputting invoices into payment systems, and handling call forwarding from Regus with the necessary follow-up by phone or email. EXTERNAL PARTNER SUPPORT You will provide practical support and guidance to external partners, helping ensure efficient communication and resolution of operational matters. ---------------------------------------------------------------------------------------------------------------------------------- 🧠 WHAT YOU BRING You will bring a strong administrative foundation and a genuine interest in insurance operations. Ideally, you have: * Experience in UK claims processes and procedures * Experience within an insurance company, TPA, or another fast-paced insurance-related environment * Demonstrated experience in claims administration, insurance administration, or a similarly dynamic administrative role * Good command of standard computer tools, with some exposure to or interest in AI-enabled tools * An understanding of, or willingness to learn about, insurance regulation and compliance standards * Excellent communication and organisational skills * A strong problem-solving mindset, with the ability to identify issues and contribute to practical solutions ---------------------------------------------------------------------------------------------------------------------------------- ✨ WHO YOU ARE You will thrive in this role if you are: * Full of positive energy, agile, and a strong team player * Solution-oriented, with the confidence to challenge when needed * Curious, capable, and eager to learn * Comfortable working collaboratively in an international and diverse organisation * Self-aware and open to feedback, with a desire to keep developing * Resilient, proactive, and able to work with drive and ownership * Structured yet flexible, with sound judgement and the ability to prioritise under pressure * Committed to the highest ethical standards in all interactions and decisions * Accountable, with a strong sense of ownership and responsibility * Able to balance operational efficiency, risk awareness, and business needs in a thoughtful way * Able to come to our London office 2-3 days a week. ---------------------------------------------------------------------------------------------------------------------------------- ✨ 🤖 AI & DIGITAL MINDSET At Wakam, we believe technology helps us work smarter and deliver better service. In this role, you will be encouraged to use digital tools and modern ways of working to improve efficiency, organisation, and responsiveness. You do not need to be an AI expert, but you should be comfortable with digital tools and interested in how automation and AI can support administrative tasks, reporting, communication, and process improvement. ---------------------------------------------------------------------------------------------------------------------------------- 🌟 WHY JOIN WAKAM? Joining Wakam as a Claims Administrator means: * Being part of a leading European insurtech in a fast-evolving market * Working in a highly collaborative environment with both internal teams and external partners * Gaining strong exposure to claims operations, complaints handling, partner administration, and insurance governance * Contributing to a business that combines operational excellence, innovation, and regulatory discipline * Growing in a company that values ownership, learning, and impact ---------------------------------------------------------------------------------------------------------------------------------- 🏆 HIRING PROCESS Our hiring process is designed to be selective, transparent, and respectful of your time: 1. Interview with our Talent Acquisition Expert 2. Technical and Team Fit Interview with our Advance Claims Technicien  3. Manager interview with our Chief Claims Officer UK 4. HR Interview with our UK Head of People and our Chief Claims Officer UK, in our London office => Welcome @Wakam 🙌 AI-Assisted Interview Process Policy | Notion More About Us  Check out our website to learn about the 11 cultural markers that make Wakam truly special! If you're adventurous, impact-driven, and ready to shape the future of insurance, we'd love to meet you!   💫 What Makes Us Unique:  • True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat! ⛵ • Flat hierarchical system promoting direct impact and autonomy 🚀 • Monthly Free.day: dedicated time for personal growth and skills development 📚 • Lunch voucher with Swile card • A meaningful company: we became a Mission-driven company in March 2021 • Work alongside passionate experts:  who will share their knowledge and help you develop and grow in your career.    At Wakam, our "Free to Impact" culture is built on four essential pillars that shape everything we do :   🗣️ Communication & Knowledge Management • Foster transparent collaboration across our flat organizational structure • Share knowledge freely in our highly collaborative environment • Contribute to our collective intelligence through open dialogue   🔍 Curiosity • Embrace our monthly Free.day for learning and skills sponsorship • Think big and challenge conventional insurance norms • Stay eager to learn and explore new possibilities   🔄 Continuous Improvement • Take initiative to transform the insurance industry • Turn challenges into opportunities for innovation • Constantly evolve our ways of working   🎯 Outcome Oriented • Focus on impact rather than hierarchy • Drive results through clear objectives and autonomy • Transform bold ideas into concrete solutions   At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.

Too Good To Go

More than one third of the food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste! At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste and we work with thousands of restaurants and food retailers to make their surplus food available to local consumers. The magic of Too Good To Go has expanded rapidly across Europe, the US, and Canada, with over 500 million meals saved across our 20  countries to date. We’re proud of what we’ve achieved so far, but did we mention the issue is huge? We always want to raise the bar and that’s where you come in. Your mission at Too Good to Go… We’re looking for an exceptional Global Director of Logistics & Fulfillment to lead the end-to-end logistics and fulfillment engine behind Parcels across transportation, warehousing, repack, pick/pack, and last-mile delivery. This is a strategic role with a highly operational core: you’ll define the global fulfillment strategy, build the partner ecosystem, and drive the day-to-day performance and continuous improvement needed to scale reliably in an agile, high-growth environment. You will report to the VP Operations, Parcels and sit on the Global Parcels Leadership Team, leading a global organization of 15+ team members across 10+ countries. Our Parcels business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food. Through direct purchasing from food manufacturers, Too Good To Go carefully curates and assembles the purchased products into bundles, which are then offered to our users at a discount of ~50% off of original retail.  Sold through our existing Too Good To Go app, customers can opt to have their orders conveniently delivered to their doorstep or pick it up from a nearby location. Instead of allowing these products to go to waste, manufacturers decrease their environmental impact, optimise their revenue by maximising the value of saved food, and enhance product visibility in the market. In the role, you will: Build and scale a best-in-class fulfillment network (strategy + execution) * Own and optimize the full Parcels logistics value chain: inbound to warehouse, repack/kitting, inventory management, pick/pack, carrier handoff, last-mile delivery, and returns/claims. * Architect and execute a logistics and fulfillment strategy that supports cost efficiency, service quality, and international growth. * Operate comfortably in ambiguity: create structure fast, make trade-offs, and iterate as we scale. Own and manage the 3PL and carrier ecosystem * Evaluate, select, and onboard 3PLs, fulfillment partners, and data/visibility providers; negotiate commercial and legal terms and ensure strong governance. * Define and implement operational standards with partners: facility/site design, process flows, repack specifications, SOPs, WMS/data integration, ERP migrations and capacity planning. * Lead quarterly and annual business reviews; own partner performance against SLAs and drive corrective action when service or cost drifts. Drive performance through S&OP, planning, and inventory discipline * Be an active driver of the monthly S&OP cadence, connecting and challenging demand forecasts, supply planning, capacity, and operational constraints. * Partner closely with Commercial and Supply Planning to maintain healthy inventory: reduce obsolescence, shrink, and write-offs, and improve inventory turns. * Build dashboards and operating rhythms that create transparency and decision speed across markets. Lead teams and cross-functional execution in a matrix * Lead and develop a global logistics organization; set clear priorities, empower local leaders, and raise the operational bar across markets. * Work shoulder-to-shoulder with Commercial, Marketing, Product, Finance, Projects/CI, and local Operations teams to execute against business goals. * Lead complex cross-functional initiatives (e.g., carrier transitions, new country launches, peak readiness, system implementation, process changes). What success looks like for this role: * A scalable, repeatable fulfillment model that behaves like a modern e-commerce operation: reliable delivery, strong unit economics, and operational control. * Strong partner performance and accountability: clear SLAs, measurable outcomes, and continuous improvement. * Define and implement service metrics (e.g., on-time delivery, refunds, delivery quality) while driving down cost-to-serve. * Inventory health and planning maturity: fewer write-offs, fewer surprises, faster decision cycles.  What is required for this role: * Experience in senior logistics / fulfillment leadership (or similar), ideally in e-commerce, food delivery, meal kits, retail, or food/CPG supply chain. * Proven experience building and managing multi-country logistics operations with multiple 3PLs and carrier partners. * Strong track record in warehouse process design and optimization (directly or through 3PLs): pick/pack, repack/kitting, layout, capacity planning. * Experience with cross-border and pan-European parcel networks is a strong advantage. * Experience in a global matrix organization is a plus. * Strong analytical capability (KPIs, dashboards, root-cause problem solving) and planning discipline (S&OP, capacity, inventory). * Excellent stakeholder management—able to align teams, challenge constructively, and drive decisions. You’ll succeed in this role if you are: * A strategic operator: you can design the system and also roll up your sleeves to make it work day to day. * Comfortable moving fast: you can deliver outcomes in an agile, iterative environment without waiting for perfect information. * Commercially sharp: you understand unit economics, contract levers, and how to scale with partners without losing control. * Calm under pressure: you can handle peak periods, partner incidents, and operational fire-fighting while still improving the system. Our values: * We win together: Food waste is a big beast to fight. We can do it if we win together as Waste Warriors with no ego. We believe in a #oneteam. * We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. * We keep it simple: Our ambitions are bold but our solutions are simple. * We build a legacy: We’re proud of the change we’re driving.  * We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.  What we have to offer: * A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change. * The experience of being part of an international company with 1300+ enthusiastic and highly talented teammates across 20 countries (and growing). * Strong personal as well as professional development in an intense and high-growth scale-up environment. * An open company culture where you have the independence and room to unleash your creativity. * A strong team culture where successes are celebrated together. A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.