People & Development Manager - Soho House Los Cabos

Soho House

The role… At Soho House the Food & Beverage Director is responsible for maintaining the local properties food and beverage (F&B) operation in conjunction with the General Manager. As the Food & Beverage Director, your primary responsibility is to uphold Soho House service standards and create an approachable yet elevated atmosphere for members, guests and staff within the Club, Roof, Events Space and/or Room Service (if applicable). In this role you will also oversee forecasting, business improvement plans and manage payroll/labor, budgets and revenue. A successful Food & Beverage Director is a proven leader who thrives in fast-paced and demanding work environments. Someone who is not afraid of rolling up their sleeves to get the job done, customer centric, keen eye for detail while also encompassing a strong business acumen and problem solver. Main Duties * Partner with General Manager to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience * Implement and lead staff training to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.” * Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service * Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview * Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable * Adhere to local and state regulated Health & Safety guidelines as well as Soho house & Co. global standards by liaising with internal and external stake holders to promote a clean and safe work environment * Develop innovative revenue channels that result in profit streams and support achieving/overachieving goals * Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns Required Skills/Qualifications * Must have 5+ years’ experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment * Must have excellent interpersonal/relationship building skills * Must have supervisory, coaching and staff development experience * Must have a strong business aptitude * A four-year Degree in Hospitality and/or Restaurant Management preferred, but not required   Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

Soho House

DESCRIPCIÓN DEL PUESTO: GERENTE PISO RESTAURANTE (DE ALIMENTOS Y BEBIDAS (FOOD & BEVERAGE MANAGER)) ALCANCE DEL PUESTO En Soho House, el Gerente Piso Restaurante (de Alimentos y Bebidas (Food & Beverage Manager)) es responsable de gestionar el servicio, el control de calidad y garantizar una experiencia consistente de Alimentos y Bebidas, bajo la dirección del Club Manager y/o del Gerente General. El Gerente de A&B es responsable de la ejecución diaria, semanal y mensual de proyectos especiales, asegurando que se brinde una experiencia óptima para miembros, invitados y colaboradores. Como Gerente Piso Restaurante (de Alimentos y Bebidas (Food & Beverage Manager)), desarrollará sus habilidades de liderazgo dentro de la industria de la hospitalidad mediante una gestión excepcional, revisión de P&L (Estado de Resultados), pronósticos financieros, entrevistas y contratación para áreas específicas del negocio, control de inventarios, compras, relaciones con proveedores y garantizando que la operación funcione bajo los más altos estándares de servicio, personal y finanzas. Un Gerente Piso Restaurante (de Alimentos y Bebidas (Food & Beverage Manager)) exitoso maximizará las ventas y los ingresos mediante la construcción de relaciones sólidas con los clientes, comprendiendo sus necesidades e implementando oportunidades que impulsen la eficiencia y la efectividad de los procesos. Será ampliamente responsable de los estándares de servicio, la elevación de la experiencia de miembros e invitados, la contratación, capacitación y supervisión de los horarios del personal de A&B. ---------------------------------------------------------------------------------------------------------------------------------- RESPONSABILIDADES CLAVE * Liderar de manera influyente y proactiva las operaciones en conjunto con el Gerente General para garantizar que el servicio, la dotación de personal y la experiencia de miembros e invitados superen las expectativas, mientras se alcanzan los objetivos financieros y presupuestarios. * Demostrar pasión por el servicio al cliente y una excelente capacidad de comunicación e interacción con miembros, invitados y colaboradores, manteniendo altos niveles de servicio tanto interno como externo. * Colaborar con partes interesadas internas y externas para crear, diseñar, capacitar e implementar menús excepcionales, gestionar compras y realizar mejoras continuas en la operación. * Identificar proactivamente las necesidades de los clientes y desarrollar planes de acción que mejoren la experiencia y minimicen riesgos. * Cumplir y colaborar con las directrices de Recursos Humanos (People & Development), apoyando los procesos de reclutamiento para atraer, desarrollar y retener talento de alto desempeño y potencial. * Establecer objetivos, indicadores clave de desempeño (KPIs), horarios, políticas y procedimientos. * Fomentar la transparencia y una comunicación abierta que promueva la conciencia del equipo, el sentido de pertenencia y la rendición de cuentas, con énfasis en la motivación y el trabajo en equipo. * Cumplir con todos los procedimientos relacionados con alergias alimentarias y mantener un ambiente de trabajo limpio, higiénico, saludable y seguro para colaboradores, miembros e invitados, garantizando el cumplimiento de las normativas de seguridad. * Elaborar reportes diarios y semanales que incluyan, entre otros aspectos, estándares de servicio, procedimientos de alergias, dotación de personal, ventas, rentabilidad y soluciones proactivas para mitigar riesgos futuros. * Realizar otras funciones asignadas por su supervisor o gerente. ---------------------------------------------------------------------------------------------------------------------------------- EXPERIENCIA REQUERIDA * Mínimo 5 años de experiencia en una posición similar. * Orientación al detalle, enfoque en procesos y capacidad para resolver problemas en entornos de alto volumen y ritmo acelerado. * Experiencia con sistemas POS (o similares), OpenTable, Opera u otras tecnologías enfocadas en la industria de la hospitalidad. * Líder apasionado e influyente, con capacidad para comunicarse positivamente de manera transversal y liderar equipos promoviendo prácticas eficientes y efectivas orientadas al servicio. * Pasión por las tendencias gastronómicas y de bebidas, así como conocimiento de las mejores prácticas y regulaciones locales de salud y seguridad. * Capacidad para gestionar personal y cumplir o superar los objetivos financieros establecidos. * Enfoque en el cliente y el servicio, con una actitud flexible y proactiva. ----------------------------------------------------------------------------------------------------------------------------------

Soho House

The Role… At Little Beach House Malibu  a Food & Beverage Manager is responsible for managing service, quality control and consistent F&B experience is executed under the direction of the General Manager. The F&B Manager owns daily / weekly / monthly delivery on special projects and ensuring optimal member, guest and staff experience is executed.  As a Food and Beverage Manager you will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing / hiring specific areas of the business, inventory, purchasing, vendor relationships and ensuring the business is optimized to its highest standards. staff and finance. A successful Food and Beverage Manager will maximize sales and revenue through building relationships with customer understanding and implementing opportunities that drive efficiency and effective process. The F&B Manager will be largely responsible for service standards, elevating member/guest experience, hiring, training and oversight of F&B staff scheduling. Main Duties… * Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets * Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service * Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements * Proactive in identifying customers’ needs and responsive in developing action plan that enhances experience and mitigates risk * Engage and comply to HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential * Establish targets, KPI’s, schedules, policies and procedures * Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork * Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations * Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk Required Skills/Qualifications: * Minimum of 5+ years’ experience in a similar capacity * Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments * POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience * Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service * Passionate about food and beverages trends and best practices and local health & safety compliancy regulations * Ability to manage personnel and meet / exceed financial targets * Guest-oriented and service-minded as well as flexible and pro-active Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to make periodical fast paced movements are required to go from one part of the property to others. * Must be able to move, pull, push, carry or lift at least 30 pounds. * Must be able to occasionally kneel, bend, crouch and climb is required. * Must be able to perform physical activities such as lifting, cleaning, and stooping. * Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $75,000—$90,000 USD