Subgerente General | Assistant General Manager (Pre-apertura)-Soho House Los Cabos

At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with

the property General Manager. The AGM oversees service standards, operational efficiency, member/guest experience, staff retention

and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, an Assistant General Manager is

also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As an

Assistant General Manager, you are an influential leader and strategic business partner to all departments that tell our story,

deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Assistant General

Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable

moments through staff, food, drink, events and amenities.

A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items

required to optimize performance and profitability.

• Strategic business partner and influential leader who communicates effectively with internal and external stake holders by

assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly

assessed for improvement and innovation

• Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business

performance reviews

• Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and

promote exceptional experience(s) for member, guest, staff

• Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space

for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance

and abiding by legal standards

• Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative

opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development,

F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities

• Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve

business operations, service, retention and over all experiences that have been outlined by local General Manager

• Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food &

Drink, Finance

• At least 7-10+ years managing high-volume Food and Beverage (F&B) and experience managing operations specific to; Front Office,

Rooms, Housekeeping, Maintenance and Reservations

• Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency

procedures to ensure the safety of all staff and guests

• Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide

support to the team in terms of growth, development and success planning

• Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys
• Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality

experiences through food and drink.

• Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally

hospitable

• Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient

and detail oriented

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level

employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills

necessary to enhance your career.

• Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a

savings fund and life insurance coverage.

• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips,

training's and events. Available to all.

• Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.