Account Manager

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft -

making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure

they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and

solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

At Adyen, the Account Management team is critical to the growth and success of our business,  as well as expanding the Adyen brand

across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants,

covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a

fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and

level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Madrid. The ideal candidate is a strategic

thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You

are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on

delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.

As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and

providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and

provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the

unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding

products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and

internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones

• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned

accounts

• Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to

customers. Position Adyen as a trusted partner and use data to tell compelling stories

• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop

• Enjoy engaging others and developing strong working relationships at all levels of management
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical

discussions

• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• Comfortable synthesizing complex data sets and using data to tell a story
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others

to achieve results

• You have a at least 5+ years of relevant experience; ideally in a client-facing, commercial role, like account management,

consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure

or financial services)

• This role is based out of our Madrid office. We have a hybrid workplace and value in-person collaboration; we do not offer

remote-only roles.

• Preferred experience in the retail industry as you will be managing retail merchants and be part of the Unified Commerce

Account Management team

• Some domestic and international travel required
• You have full professional written and verbal proficiency in Spanish and English (other languages are a plus).

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping

us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to

join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at

Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications.

Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application

within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.

Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.