TechOps Engineering Lead

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: The Head of Infrastructure, Data & Technology Solutions is responsible for establishing and coordinating the infrastructure standards, operating model, governance, and cross-cutting platform capabilities required to run DTS products securely, reliably and consistently.  DTS operates a federated model, where specialist product and platform teams retain autonomy for how they build, deploy and operate their own environments. The Head of Infrastructure ensures those teams operate within a common set of DTS standards for reliability, observability, security, deployment control, cost visibility, operational readiness and resilience.  The role will work closely with the CTO, Chief Architect, SVP Data Collaboration Infrastructure, SVP Security and Compliance, TechOps, Engineering, Product, Enterprise Technology and platform leads across InfoSum, Open Intelligence, Resolve and other DTS capabilities.  The purpose of the role is to create alignment and visibility across infrastructure and providing the autonomy needed by specialist teams to operate according to agreed standards and principles.   What you'll be doing: 1. Infrastructure standards and operating model Define and maintain the common infrastructure standards that DTS platforms must meet.  This includes:  * Working with DTS leadership to define infrastructure principles, minimum standards and operating expectations.  * Establishing standards for reliability, observability, deployment governance, security, resilience, cost visibility and operational readiness.  * Ensuring standards are practical and can be adopted by different DTS platform teams.  * Creating a clear infrastructure operating model that distinguishes between central standards and product-team autonomy.  * Ensuring infrastructure standards are aligned with DTS architecture, security, product and commercial priorities.    1. Federated infrastructure governance Coordinate a federated infrastructure model across DTS.  This includes:  * Ensuring InfoSum, Open Intelligence, Resolve and other platform teams can operate their own infrastructure while meeting common DTS requirements.  * Avoiding unnecessary centralisation that would slow down specialist teams or remove useful autonomy.  * Defining where common tooling or central coordination is required.  * Ensuring each product/platform team has clear infrastructure ownership and accountability.  * Creating mechanisms to monitor whether teams are operating within agreed standards.    1. Alignment with DTS leadership Ensure infrastructure decisions are aligned with senior DTS leadership and broader platform strategy.  This includes:  * Taking direction from the CTO, Chief Architect, SVP Data Collaboration Infrastructure and SVP Security and Compliance on infrastructure priorities.  * Translating DTS architecture and security principles into practical infrastructure standards.  * Working with DTS leaders to resolve trade-offs between autonomy, standardisation, cost, security and reliability.  * Ensuring infrastructure decisions support the wider DTS platform direction.  * Providing leadership with visibility of infrastructure risks, gaps, dependencies and progress.    1. Deployment governance and change visibility Create common deployment governance and production change visibility across DTS.  This includes:  * Defining minimum standards for production deployment processes.  * Establishing central visibility of who deployed what, when and where.  * Supporting release gates, change records and deployment auditability.  * Enabling teams to use their own deployment tooling while reporting into a common deployment record.  * Supporting mechanisms to pause or control deployments during high-risk or sensitive periods.  * Ensuring deployment activity can be correlated with incidents, outages and platform instability.    1. Observability,monitoringand operational visibility  Define common observability and monitoring expectations across DTS platforms.  This includes:  * Establishing standards for logging, metrics, tracing, alerting and dashboards.  * Ensuring product teams provide the right operational and security telemetry.  * Supporting cross-platform visibility for incidents, chained attacks, service degradation and performance issues.  * Working with Security Operations on SIEM, SOC and threat detection requirements.  * Ensuring infrastructure and application events are visible to the right operational teams.    1. Reliability,resilienceand operational readiness  Ensure DTS platforms meet agreed reliability and resilience expectations.  This includes:  * Defining standards for service-level objectives, availability, recovery, incident readiness and operational maturity.  * Working with platform teams to ensure services are designed and operated to appropriate reliability levels.  * Supporting disaster recovery, business continuity and operational readiness requirements.  * Ensuring teams have appropriate runbooks, escalation paths and incident response processes.  * Tracking recurring operational issues and ensuring they are addressed through the appropriate teams.    1. Infrastructure security alignment Work with Security and Compliance to ensure infrastructure standards support DTS security requirements.  This includes:  * Ensuring infrastructure standards reflect security requirements around access control, network exposure, ingress/egress, secrets, logging and hardening.  * Working with the Cloud and Platform Security Lead where applicable.  * Ensuring teams provide evidence that required infrastructure security controls are in place.  * Supporting the reduction of unnecessary public exposure across DTS services.  * Ensuring infrastructure governance supports audit, compliance and client assurance requirements.    1. Cost visibility and capacity oversight Establish infrastructure cost transparency and capacity visibility across DTS.  This includes:  * Defining standards for cloud cost reporting and allocation.  * Ensuring teams can report infrastructure cost by product, platform, client or workload where appropriate.  * Identifying areas of duplication, waste or inefficient infrastructure use.  * Supporting capacity planning across growing DTS platforms and AI/data workloads.  * Providing leadership with clear visibility of infrastructure cost drivers and optimisation opportunities.    1. Relationship with TechOps Work closely with the TechOps function while maintaining clear ownership boundaries.  TechOps is responsible for day-to-day delivery operations, environment support, release coordination and operational support to engineering teams.  The Head of Infrastructure is responsible for defining infrastructure standards, governance, shared visibility, reliability expectations and cross-DTS platform coordination.  This includes:  * Partnering with TechOps to ensure infrastructure standards are practical in delivery workflows.  * Using TechOps feedback to identify recurring operational issues and improvement opportunities.  * Avoiding duplication of TechOps responsibilities.  * Ensuring delivery operations and infrastructure governance operate as a joined-up capability.  * Clarifying when issues should be handled by TechOps, product engineering, infrastructure teams, security or DTS leadership.    1. Common tooling and shared platform capabilities Identify and coordinate shared tooling where it benefits DTS.  This includes:  * Assessing where common tooling should be used for deployment governance, observability, incident management, cost reporting, infrastructure inventory and operational reporting.  * Avoiding unnecessary standardisation where teams need specialist tooling.  * Supporting common integration points rather than forcing all teams onto identical infrastructure stacks.  * Defining central capabilities that allow teams to remain autonomous while providing DTS-wide visibility.  * Working with Architecture and Infrastructure teams to introduce shared services where there is clear value.      Who you'll be working with: The Head of Infrastructure will be accountable for:  * Common DTS infrastructure standards and operating model.  * Federated infrastructure governance across DTS platforms.  * Alignment of infrastructure activity with DTS leadership direction.  * Deployment governance and production change visibility.  * Observability, monitoring and operational visibility standards.  * Reliability, resilience and operational readiness expectations.  * Infrastructure cost visibility and reporting.  * Clear distinction and partnership between Infrastructure and TechOps.  * Infrastructure alignment with DTS architecture, security and compliance requirements.  * Ensuring platform teams retain autonomy while meeting common DTS standards.    What you'll need: The successful candidate will have:  * Multiple years of experience overseeing infrastructure, platform engineering, SRE, DevOps, cloud operations or technology operations leadership.  * Strong understanding of cloud platforms, deployment models, observability, reliability, infrastructure governance and operational resilience.  * Experience working in federated or matrixed technology organisations.  * Ability to define standards and operating models without over-centralising delivery.  * Strong understanding of CI/CD, deployment governance, incident management, monitoring, logging and production operations.  * Good knowledge of infrastructure security, access control, network exposure, cloud posture and operational risk.  * Ability to influence senior technical leaders and product/platform teams without relying solely on line authority.  * Strong stakeholder management skills across Engineering, Architecture, Security, Product, TechOps and Enterprise Technology.  * Ability to balance autonomy, consistency, security, reliability and delivery speed.  * Clear communication skills and the ability to create practical standards that teams can adopt.    Leadership expectations  The Head of Infrastructure is expected to:  * Act as a coordinator and enabler, not a central blocker.  * Respect the autonomy of specialist product and platform teams.  * Create clarity around infrastructure standards and expectations.  * Work closely with DTS senior leadership and take direction from agreed architecture and security strategy.  * Build trust with TechOps, Engineering, Infrastructure, Security and Product teams.  * Challenge teams where infrastructure practices create risk, poor visibility or operational weakness.  * Avoid unnecessary centralisation while reducing fragmentation where it creates risk.  * Provide clear reporting on infrastructure health, cost, reliability and operational readiness.    Success measures  Success in the role will be measured by:  * DTS having clear and adopted infrastructure standards.  * Product and platform teams operating autonomously while meeting common DTS expectations.  * Improved visibility of deployments and production changes across DTS.  * Better observability and monitoring across DTS platforms.  * Clearer understanding of infrastructure ownership and operational accountability.  * Improved ability to correlate incidents with deployments and infrastructure changes.  * Reduced infrastructure fragmentation where it creates operational, security or cost risk.  * Improved infrastructure cost transparency.  * Stronger alignment between Infrastructure, TechOps, Security, Architecture and Engineering.  * Leadership having confidence in the reliability, visibility and governability of DTS infrastructure.  Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Talon.One

ABOUT TALON.ONE:   Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.   ABOUT THE TEAM AND ROLE: At Talon.One, we're building the infrastructure behind modern promotions, loyalty, and gamification for some of the world's most forward-thinking brands. As our engineering organization scales, we are introducing a new Technical Governance and Enablement layer that sits right between Product Engineering, Architecture, and Platform/Infra. We are looking for a Technical Program Manager to become the operational engine, stakeholder shield, and planning partner for this critical new function. Production Engineering defines how production is run across R&D - from incidents and releases to operational workflows, reliability initiatives, and the systems that help engineers operate safely at scale. We treat this domain as an internal product. This is not a customer-facing role. It is about bringing structure, focus, and predictability to a highly technical team, turning ambitious reliability and architectural strategies into realistic, data-driven execution plans. You will remove the coordination and operational overhead for engineering leaders so they can focus on scaling and mentoring the team. ONCE YOU ARE HERE YOU WILL: * Work hand-in-hand with leadership to design, document, and roll out foundational engineering programs from scratch (e.g., modernizing our incident management framework, on-call training, blameless post-mortem culture, and release governance) * Standardize incoming channels (Slack, Shortcut, Incident Follow-ups, GTM feedback etc.) to manage ad-hoc chaos, triage operational requests, and protect the focus of SREs and TechOps so they can deliver deep project work. Establish a clear operational intake process ("front door") for the team * Drive quarterly planning, backlog refinement, sprint readiness, and execution tracking for reliability and Ops initiatives. Own the Production Engineering backlog and continuously improve incident response and release processes * Coordinate work across Engineering, Platform, Architecture, Product, Support, and Post-sales, managing dependencies and surfacing delivery risks early * Configure and optimize project management tools (like Jira/Trello) to build clean tracking dashboards and automate intake workflows * Design the communication loops, tracking dashboards, and engineering reviews that give senior stakeholders clear insight into operational health, incident follow-ups, and tech-debt remediation * Evolve the metrics (SLOs/SLIs, MTTR, deployment velocity, tech-debt ratios) that guide how we balance shipping new business features with maintaining absolute system reliability * Enable Architects and engineering leadership with the operational data and planning insights needed for effective capacity planning and prioritization   WHAT WE NEED YOU TO BRING TO THE TABLE: * Proven experience as a Technical Program Manager or Product Manager within Platform, Infrastructure, SRE, DevOps, or Core Engineering Ecosystems. You understand CI/CD pipelines, cloud infrastructure, and observability * Direct experience defining or revamping incident management, post-incident review practices, or release governance frameworks * Operates effectively in ambiguity, building operational scaffolding from scratch. Comfortable in daily tactical loops with SREs and long-term strategic planning with architects * Building high-performing engineering processes and leading organizational change that enables teams to scale, adopt new ways of working, and deliver * Exceptional ability to manage complex cross-team dependencies and negotiate priorities across Product, Engineering, Platform, and Support * Experience translating raw engineering pain points and incident logs into structured, data-backed business cases for technical debt capacity * Nice to have: Deep familiarity with Site Reliability Engineering concepts (Error Budgets, SLOs, SLIs, MTTA/MTTR) * Nice to have: Experience in a high-growth, high-throughput B2B SaaS environment   WHAT'S IN IT FOR YOU: * 90+ team of engineers, product managers and product designers in Berlin * Leaders with 8+ years of experience building our promotions engine * €1,000 annual learning budget and free German language courses to boost your skills * 30 days of annual leave, plus extra paid days for your birthday and moving day * Home office setup budget, a monthly home office allowance * Freedom to work from abroad for up to 90 days worldwide! * Mental health support with nilo.health and a discounted Urban Sports Club membership * 20% company subsidy on your pension contributions * Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome * Lease your ideal bike through BusinessBike

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Engineering (CSE) China Foundations team works together with our US partners to co-own the Community Support foundations systems, collectively empowering every step of the customer support journey. We're building the next-generation case management platform that gives a 360-degree view of every customer interaction, helping ambassadors resolve guest and host issues faster. At the same time, we're developing the centralized supervisor portal alongside agent quality systems that turn performance insights into actionable coaching signals. Our routing platform connects Airbnb customers to the right ambassador, through the right channel, at the right time. The team also provides AI-powered solutions to support TechOps around system inconsistencies and incidents to ensure high availability and reliability of critical CS flows. The Difference You Will Make: We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will: * Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding. * Lead, mentor, and grow a high-performing engineering team in a fast-paced environment. * Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving. * Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions. * Set clear priorities and strategic direction in collaboration with cross functional partners.. * Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality. * Lead complex, cross-functional projects that align with business goals and deliver measurable impact.   A Typical Day:  As an Engineering Manager on the China Routing and Data team, you will: * Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision. * Collaborate with and influence cross-functional partners to design and deliver high-quality products. * Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems. * Lead conversations that align technical efforts with business outcomes and product priorities. * Nurture a culture of technical quality and engineering excellence from design, through code review, to production. * Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations. * Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.   * reality.     Your Expertise : * 9+ years of relevant software development industry experience in a fast paced tech environment. * Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. * Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.  * Strong expertise in building large-scale backend systems and experience in user facing features. * Strong product and design instinct, previous proven experience building delightfully designed experiences. * Flexible in leadership style, can adapt to a variety of ways of working depending on the situation. * Experience leading and shipping large initiatives with high business impact. * Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability. * Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality. * Strong communication skill and ability to influence decisions from a wide variety of stakeholders. * Experience fostering an inclusive and engaging team environment. * Able to identify, retain, grow and acquire critical talent. * Strong commitment to fostering diversity, equity, and inclusion within teams. * Fluency in communication in English and Mandarin.    Your Location: This position is working remotely within China Mainland. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.   Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.