Customer Care Officer – Nordics

💻 Customer Care Officer – Nordics 📍 This role can be based in Copenhagen or Malmö 💶 Competitive salary + bonus system 🌍 International team | 🏡 Hybrid working | 🧠 Learning & career growth Dare to dream big at efficy As the first line of contact for our Nordic customers, you’ll be the voice, the problem‑solver, and the trusted partner who ensures every interaction feels effortless. efficy offers a complete portfolio of CRM and marketing technology products that help organizations connect, grow, and thrive. Since 2005, our teams have been transforming customer data into valuable insights for over 300,000 users across 63 countries. Job overview We’re looking for a Customer Care Specialist fluent in Danish and English to join our international Customer Care team. You’ll deliver a customer experience that feels personal, proactive, and reliable—helping customers resolve issues, understand our products, and get the most out of their efficy solutions. Your team can’t wait to welcome you!

What’s in it for you? ✔️ Key role in strengthening customer satisfaction across the Nordic market ✔️ Work with modern CRM & marketing technology ✔️ Career growth opportunities and internal mobility ✔️ Modern offices in 11 European locations ✔️ Fun team events & continuous learning ✔️ Competitive salary with bonus system ✔️ Hybrid working policy

What you’ll be doing ✔️ Act as the first point of contact for customers via phone and message channels ✔️ Process incoming requests, questions, and issues with accuracy and empathy ✔️ Identify, triage, and route tickets to the right teams, ensuring proper follow‑up and closure ✔️ Analyze and resolve functional issues in our products ✔️ Gather customer feedback and escalate suggestions to relevant teams ✔️ Maintain up‑to‑date knowledge of efficy products and new functionalities ✔️ Draft standard texts, instructions, and documentation to improve support efficiency ✔️ Update customer records with clear, concise notes after each interaction ✔️ Contribute to internal projects, knowledge base improvements, and troubleshooting guides ✔️ Write and share articles on common issues for internal communication channels ✔️ Stay informed about industry trends to provide credible, up‑to‑date support Fun fact: You’ll interact with a wide variety of customers every day—perfect for someone who enjoys fast‑paced, customer‑facing work.

Who you are ✔️ Fluent in Danish and English (Swedish or Norwegian is a bonus) ✔️ Customer‑centric with strong communication and problem‑solving skills ✔️ Experienced in customer‑facing interactions ✔️ Organised, proactive, and curious to learn ✔️ Comfortable using CRM tools and/or marketing technology (a plus) ✔️ Technically savvy; experience in the software industry is a bonus ✔️ Skilled with Microsoft Office ✔️ Able to perform under time pressure when needed ✔️ A collaborative, articulate team player ✔️ Able to work onsite 3 days/week in Copenhagen or Malmö Ready to make an impact? ✨ Ready to succeed and make an impact with us? Apply today – we can’t wait to meet you! Please submit your application in English. efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you—exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. If you're interested in joining us, we encourage you to apply. We can’t wait to meet you! Disclaimer efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. All résumés submitted by search firms to any efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means.