Danish speaking - Customer Service (inc relocation to Malta)

Betsson

Betsson Group er en førende online spillevirksomhed, der opererer i over 20 lande verden over og tilbyder et bredt udvalg af online spilprodukter som sportsbetting, casinospil, poker og bingo. Virksomheden blev grundlagt i 1963 og har været en pioner inden for online spilindustrien siden lanceringen af deres første online bookmaker i 2002. Betsson er dedikeret til at levere den bedste kundeoplevelse i branchen og har vundet adskillige priser for deres engagement i ekspertise og kvalitet. Betsson har hovedkontor i Stockholm, Sverige, og beskæftiger over 2.000 medarbejdere på deres forskellige kontorer rundt om i verden. Virksomheden har licens fra flere tilsynsmyndigheder og er forpligtet til ansvarligt spil. THE WOW  Gør dig klar til en fantastisk mulighed, der venter dig hos Betsson Group! Som et værdsat medlem af vores team vil du spille en afgørende rolle i vores Kundeserviceafdeling og arbejde mod vores fælles mål om at levere den bedste kundeoplevelse. Men det stopper ikke her - hos Betsson tror vi på ubegrænsede muligheder for vækst og læring. Bliv en del af fremtiden med vores Hybrid Work From Home (WFH) -model, der giver dig friheden til at arbejde tre dage på vores venlige kontor og to dage i komforten i dit eget hjem. For at brillere i denne rolle leder vi efter personer, der kan: * Yde enestående kundesupport på både engelsk og dansk og anvende forskellige kommunikationskanaler som e-mails, chats og telefonopkald. * Levere hurtige og præcise løsninger på kundehenvendelser og altid stræbe efter at overgå deres forventninger. * Samarbejde med vores fantastiske teammedlemmer for at skabe en sømløs og personlig kundeoplevelse, der adskiller os fra konkurrenterne. * Overholde vores virksomhedspolitikker og -procedurer, herunder retningslinjer for spillerbeskyttelse, beskyttelse og ansvarligt spil. HVAD FÅR JEG UD AF DET? Når du bliver en del af Betsson, bliver du en del af en dynamisk og multikulturel arbejdsplads, hvor vækst og udvikling både opfordres og værdsættes. Du vil få mulighed for at udvide dine færdigheder og viden inden for den blomstrende iGaming-branche, samtidig med at du omfavner værdierne hos Betsson. Som en stolt Betsson-medarbejder vil du også nyde godt af en række spændende frynsegoder og fordele. DU ER DYGTIG TIL: * Mundtlig og skriftlig kommunikation på dansk og engelsk. * Stærke Microsoft Office-færdigheder. * Erfaring inden for kundeservice, enten ansigt til ansigt, online eller via telefonopkald. * At håndtere flere opgaver samtidigt og have god tidsstyring. HVAD VI TILBYDER: Vi tilbyder en bred vifte af spændende fordele til vores medarbejdere, herunder: * 🥘 Frokost, der bliver leveret til arbejdspladsen mandag til fredag * 🧘‍♀️ Velværetilskud årligt * 💲 Tilskud til hjemmearbejde * 🏡 Hybrid arbejdsmodel * 💻 2 ugers fjernarbejde (i udlandet) * 📚 Andre udvidede orlovsmuligheder (begravelsesorlov, studieorlov, barselsorlov, forældreorlov, tjenesteårsorlov, ægteskabsorlov) * 🎂 Særlig opmærksomhed på fødselsdage * 🏥 Privat sundhedsforsikring * ♿ Forsikring ved midlertidig fuld arbejdsudygtighed og personlig ulykkesforsikring * 🛡️ Livs- og erhvervsrejseforsikring * 💵 Rabatter hos lokale virksomheder på Malta * 💰 Valgfri pensionsordning * ✈️ Flyttepakke (flybilletter, 4 ugers gratis bolig, kontantbonus) GODT AT VIDE: * Løn: Du vil modtage en konkurrencedygtig grundløn samt en bonusordning * Arbejdstider: Morgen- og eftermiddagsskift * Beliggenhed: St. Julians, Malta * Der tilbydes en generøs flyttepakke.   CHALLENGE ACCEPTED? BY SUBMITTING YOUR APPLICATION, YOU UNDERSTAND THAT YOUR PERSONAL DATA WILL BE PROCESSED AS SET OUT IN OUR PRIVACY POLICY

Betsson

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence. Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices. THE WOW  Get ready for an incredible opportunity that awaits you at Betsson Group! As a valued member of our team, you'll play a crucial role in our Customer Service department, working towards our shared goal of providing the best Customer Experience. But that's not all – at Betsson, we believe in limitless possibilities for growth and learning. Join us in embracing the future of work with our Hybrid Work From Home (WFH) model, offering you the freedom to work three days in our friendly office and two days from the comfort of your own home. To excel in this role, we're looking for individuals who can: * Provide exceptional customer support in both English and Danish, utilizing various communication channels such as emails, chats, and phone calls. * Deliver prompt and accurate resolutions to customer inquiries, always striving to go above and beyond to exceed their expectations. * Collaborate with our amazing team members to create a seamless and personalized customer experience that sets us apart. * Adhere to our company policies and procedures, including following guidelines for player safety, protection, and responsible gaming. WHAT'S IN IT FOR ME? When you join Betsson, you'll be part of a fast-paced, multicultural environment where growth is encouraged and valued. Expand your skills and knowledge within the thriving iGaming industry as you embrace the values of One Betsson. As a proud Betssonite, you'll also enjoy a range of exciting perks and benefits. YOU'RE GOOD AT: * Verbal and written communication in Danish and English * Strong Microsoft Office knowledge * Background in customer service, this can be face to face, online or via phone calls * Multi-tasking and time management  WHAT WE OFFER? We offer a variety of exciting benefits to our employees, including: 🥘Lunch provided between Monday to Friday on site 🧘‍♀️Wellbeing allowance per year 💲Work from home allowance 🏡Hybrid model 💻2 weeks of remote work (abroad) 📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave) 🎂Milestone birthday 🏥Private Health Insurance ♿Temporary Total Disability & Personal Accident Insurances 🛡️Life & Corporate Travel Insurance 💵Discounts with local companies in Malta 💰Optional Pension Plan ✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus) GOOD TO KNOW: * Salary: You'll receive a competitive base salary along with a bonus scheme. * Work hours: morning and afternoon shifts * Location: St Julians, Malta * Generous relocation package offered   CHALLENGE ACCEPTED? BY SUBMITTING YOUR APPLICATION, YOU UNDERSTAND THAT YOUR PERSONAL DATA WILL BE PROCESSED AS SET OUT IN OUR PRIVACY POLICY

Jobs Europe AB

As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever! Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships. The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual, with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you. This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. Please note that we do not offer visa sponsorship for this position What you will do Deliver Danish nd English language customer support across LiveChat, email Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations Guide players through the website &/or Mobile App platform assisting them in using our services and products Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience Speak on behalf of customers by providing useful feedback on their experiences Support your colleagues and contribute to a great team atmosphere How will success be measured in this role Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness Number of contacts handled Product knowledge Team contribution and extra tasks Regular performance reviews with your line manager Acting in line with FDJ UNITED values Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth Your experience Fluency in Romanian and English, both spoken and written is essential Responsible, and reliable team player Experience of complex problem solving Ability to multi-task in a fast-paced environment Good understanding of basic internet and technical concepts What We Offer €500 annual Well-being Allowance 24 days of annual leave, plus public holidays Subsidised meals Flexible hybrid working model (office and home) Up to 6 weeks of fully remote working per year Anniversary recognition awards Private Health Insurance Dedicated Career Development Plan A friendly and supportive team environment in a fantastic office