Senior Delivery Manager

Purpose of the job   Our Regional Account Directors are responsible for the development and nurturing of key HH Global clients - the role is essential in strengthening relationships with the client, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.   You will take responsibility for the strategic and operational management of the account across the region, taking a hands-on approach to creating and delivering solutions. The role requires a strong leader who can focus on the vision and strategic direction of the account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans.   You'll need and want to be operating f2f with the client - someone looking to drive change, who enjoys a challenge, is keen to build a business line, has high energy and can influence a global offering. The role operates on a blended basis from any of our UK offices and will require a good deal of travel to meet and influence the client across the region but who is based in the Hertfordshire area. There is a small team to manage initially and expectation to grow that as you develop the client relationship.   The solutions we deliver for this client are variable and dynamic, but include Retail Print and Point of Sale Materials, Branded Merchandise, Gifting, Brand Refresh tools and wider Marketing Activation assets - experience in this world would be warmly received.   Key responsibilities * Create and deliver HH Global’s regional account strategy for the client, develop strong relationships with senior key stakeholders across the client organization to increase and expand revenue by identifying opportunities and proposing solutions * Ensure that the contract is managed in line with our contractual responsibilities and manage overall financial performance of the account, risk analysis and remedy * Lead operational delivery for the client across key categories, driving innovation and product development to bring world class solutions to our client * Provide regular MI reporting and production of account relationship plans of the highest quality * Produce client communications documents to the highest standard to be consumed / presented at C level within the client organization, e.g. strategic reports, QBRs * Ensure that activities comply with the Company’s policies and procedures * Shape the overall account structure, team and resourcing to excel in the ideation, sourcing, procurement, production and execution of all client projects - lead, motivate and develop your team to meet and exceed expectations of a true market leader * Operate effective two-way communication with a regional team within a matrix management environment * Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends * Identification of new business opportunities and responsibility for the delivery of account growth - continuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspective   Knowledge, Skills + Experience   * Exceptional client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors * Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members * Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement * Ability to analyze complex operational, financial, spend and product data and present this to the client with confidence and develop strategies underpinned by high quality data * Extensive people management and team leadership experience including performance management, coaching, training and career planning * Proven track record of operational management for client services departments, P+L / budget management and account financial reporting * Entrepreneurial minded with an innovative and creative mindset * Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority   Essential criteria   * UK based to engage at client head office and with team * Previous account growth credentials * Proven experience of strategic and operational account management across multiple jurisdictions * Evidence of setting and driving the strategic vision and direction of an account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans * Seeking challenge, not routine     #LI-PL1   #LI-Hybrid

Job Title: Lead Assurance Architect Job Type: Permanent Clearance Requirements: SC & NPPV3   We are the Information Intelligence Group (IIG) of CACI UK, a specialist technical consultancy providing bespoke solutions to solve complex operational problems. Due to growth within our Central Government businesses, we are looking for an experienced Solutions/Assurance Architect to join our growing team.  We’re looking for a senior Governance and Assurance Architecture lead to shape and drive high‑assurance design across complex, regulated environments. You’ll lead architectural decisions, embedding governance, risk and compliance into every layer, while defining standards and assuring secure, scalable and auditable outcomes across critical public sector programmes. Due to the industries this role will be associated with, we require the successful candidate to be eligible for security clearance & NPPV3. To qualify for this, you must be a British Citizen only and have lived permanently in the UK for the last 5 years.   Responsibilities: * Deliver Technical Design Authority level technical and infrastructure architecture oversight to solution development and implementation. * Provide guidance and assurance of supplier designs and technical implementation plans. * Provide technical assurance of supplier documents. * Identify key technical integration risks and issues along with recommendations for resolution and/or mitigation. * Provide technical input to test phases, connectivity validation activities, and assure technical resolution of issues raised during these activities. * Provide technical input to the spoke Technical Design Authority. * Deliver technical designs and ongoing architectural input to delivery of the environmen. * Provide technical assurance related to designs and workflow of the service gateway and IDENT1 components of the system. * Run monthly system level Security Working Groups. * Provide security architecture, risk assessment, design and delivery assurance public sector projects.   Knowledge & Skills Required: * Strong expertise in Governance, Risk, and Compliance (GRC), with the ability to embed controls and assurance processes into architecture and delivery. * Proven experience leading architecture assurance and design governance, including participation in design authorities and technical review boards. * Solid background in solution and/or enterprise architecture, delivering secure, scalable systems aligned to business and regulatory needs. * Experience working within public sector or highly regulated environments, with knowledge of relevant standards (e.g. NCSC guidance, ISO frameworks, GDPR). * Background in consulting or professional services, with the ability to engage clients, shape solutions and influence senior stakeholders. * Strong understanding of secure-by-design principles, including identity, data protection, and risk mitigation. * Working knowledge of AWS and cloud governance models, including guardrails and secure landing zone concepts. * Excellent communication and leadership skills, with the ability to articulate complex assurance concepts to both technical and non-technical audiences.     Equal Opportunities: CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: * Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further). * Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey.