Credentialing Operations Manager (Dental)

Description Job Title : Director of Business Operations Department/Program: ORR Reports to : Director of Business Operations Work location : SE Portland, NE Portland and remote Job Type : Full Time FLSA status : (exempt/salaried) Salary: $41.60/hr. - $46.25/hr. ($86,500/yr. - $96,100/yr.) Bilingual Spanish : $45.34/hr. - $50.41/hr. ($94,300/yr. - $104,800/yr.) Morrison Child and Family Services : We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care Nonviolence - being safe and doing the right thing Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others Social Learning - respecting and sharing ideas of our teams Democracy - shared decision making whenever possible Open Communication - saying what we mean and not being mean when we say it Social Responsibility - everyone makes a contribution to the organizational culture Growth and Change - creating hope for our clients and ourselves Job Summary : The ORR Business Operations Director is responsible for all facets of internal and external business direction for all ORR programs. This position will work with ORR Program Directors and other program staff to help guide program development as well as ensuring successful daily business operations. This position works with all stakeholders to both respond to business needs and position the programs successfully with Morrison departments and outside constituents. Duties and Responsibilities : Develops operational structure and oversees operations of the programs, including coordinating with all Morrison departments Serves as an Administrator, and provides project management of the implementation of the Relias e-learning system Works with Morrison Administration on infection control practices, including pandemic response and planning Joint Commission Accreditation implementation and ongoing certification practices Collaboration with HR for agency wide staff training development and other HR related compliance items Communication and coordination with stakeholders including enhancing customer service, developing contracts and managing compliance. Works with Program Directors to ensure that all business operations are in compliance with state and federal guidelines and Morrison policy and procedure. Works closely with Division Director and other assigned staff for all aspects of program start-ups or programming changes Responsible for ongoing submission of OMB Performance Progress Reports (PPRs) Develops budgets with Business Operations Manager, Division Director and Financial Analyst. Additionally, works with program leadership to ensure that fiscal management occurs in all programs through training and monitoring staff providing direct fiscal services. Works with ORR Project Officer and ORR Grants Officer, on fiscal reporting required by ORR for continued funding Manages the grant application process for ORR, as well as any new funding projects Manages audits from funders and corrective action reports Critical incident reporting oversight ORR’s Electronic Health Records (UAC Portal / PATH) Administrator for Morrison May provide training for other non-Morrison care providers when requested by programs and/or funders. Responsible to develop, delegate and ensure that core committees such as, Agency Quality Improvement, Medication Administration, Sanctuary Core, and others are viable for successful completion and ensuring safe environments and quality services. Facilities management, including working with Morrison and landlords on contracts and with program staff on the facility environment. Ensures that contractors are supported, and contracts are developed, monitored and maintained. State Licensing and ORR policies and procedures compliance Oversight of Utilization Reviews Assist with special projects with the ORR program or Agency-wide, as needed Coverage for Division Director, as needed Is aware of Morrison Compliance Program including Compliance Officer, Compliance Standards of Conduct, and Employee Compliance Hotline. Understands Compliance Standards of Conduct and signs attestation document. Completes all assigned compliance, HIPAA, client privacy, and fraud, waste, and abuse training. Knows how to report any client privacy or fraud, waste, or abuse concerns. Participates in Morrison Compliance Program and actively promotes compliance within the organization. Is aware of Compliance Officer, Compliance Committee, Compliance Standards of Conduct, Compliance Hotline, and HIPAA and other relevant client privacy policies and procedures. Assures that compliance training requirements are met and that any concerns about billing, invoicing, fraud, waste and abuse, improper business practices, or privacy are reported in a timely manner. Implements compliance monitoring activities and corrective actions in collaboration with the VP of Quality & Compliance or Q&C staff Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices. Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization. Competencies : Business principles and practices Communicate clearly and effectively, orally and in writing in English Maintain effective working relationships with agency and external employees at all levels and the general public Define and resolve complex problems. Required Position Qualifications : Bachelor’s Degree, preferably in Business Administration 2 years of experience in program management/leadership Advanced skills in Microsoft Office applications, databases and email applications Attained age 21 years or older before first day of employment in position (ORR) Preferred Position Qualifications : ORR experience strongly preferred Bi-lingual in Spanish written, read and verbal. Must clear a language proficiency test. Business writing skills Accounting Project Management Knowledge of Federal, State and agency regulations and funding. Experience supporting programs in child welfare or other social services Other Requirements : Position requires working outside of business hours Able to pass a comprehensive criminal history background investigation. Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management. For further information review : https://www.opm.gov/suitability/suitability-and-credentialing-faqs/ Hold a valid drivers’ license and if driving a personal vehicle, must maintain minimum auto insurance policy Traveling between program locations and administrative office Comply with ORR vaccination requirements 40 hours of required training per year Benefits & Total Rewards: Morrison offers a comprehensive and competitive benefits package designed to support employee well-being and work-life balance: Medical, dental, and vision insurance Generous paid time off and holidays Retirement plan with employer contribution Employee Assistance Program (EAP) Flexible spending accounts (FSA) Professional development and training opportunities Meaningful, mission-driven work that makes a difference in the community Working Conditions : Environment : Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants. Mental demands : Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management. Physical demands : Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions. All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools. We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted. Applications will be reviewed as received.  Morrison reserves the right to make a hiring decision at any point during the posting period. Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).

Description Position at NSD Highland Park Join Our Team and Brighten Lives One Smile at a Time At North Suburban Dental of Highland Park, we make it our mission to give our patients reasons to smile every day. Now, we're seeking a talented Office Manager to join our passionate team and help us maintain our commitment to quality dental care. Operating Hours: Monday: 7 :30am - 5 :00pm / Tuesday: 7 :3 0am - 5 :00 p m / Wednesday: 7:30am - 3:00pm / Thursday: 7 :30am - 5:00pm / Friday: 7 :30am - 5:00pm / Saturday: 7:30am - 1:00pm (2 per month) Benefits & Perks: Quarterly Bonus Potential – up to $700 Health, Vision, and Life Insurance Competitive Dental Services Employee Discount 9 Paid Holidays & PTO Flexible Spending Account Health Savings Account Scrub Allowance Continuing Education Allowance Licensure/Certification Reimbursement Qualifications: High School Diploma or Equivalent Minimum 5 years of dental admin experience. Experience managing a team. Must have insurance billing experience Insurance provider credentialing experience a plus* Ability to partner with the doctor and the executive team to achieve practice performance targets. Knowledge of federal and state labor law regulations. Knowledge of English composition, grammar, spelling, and punctuation. Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software). Maintain composure and professionalism when exposed to stressful situations. Ability to engender trust from the executive team, doctors, co-workers, and patients. Work cooperatively with management, staff, and patients. Proficient in using conflict resolution and problem-solving techniques to manage conflict, patient complaints, and other discord. Prioritize, organize, and complete tasks in a timely and independent manner. Ability to accept constructive criticism. Understand and follow written and verbal instructions, collect data, establish facts, draw valid conclusions, and maintain confidentiality. Communicate and express thoughts and ideas competently. Ability to quickly grasp relevant concepts regarding duties and responsibilities. Physical and Environmental Requirements: May be required to lift up to 25 lbs. Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position). Vision: close vision, depth perception, and ability to adjust focus. Hearing: able to satisfactorily communicate with patients, doctor , and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operating equipment. May be required to administer CPR. Occasional exposure to toxic or caustic chemicals and radiation. Exposure to moderate noise levels and fast-paced, high anxiety environments. As an Office Manager, you will: Coordinate seamlessly with the Regional Directors of Operation, doctor(s), and corporate departments to streamline business operations and ensure proficient practice functioning. Oversee all facets of patient care, from appointment scheduling to financial coordination, while emphasizing exceptional customer service and patient satisfaction. Serve as the primary communication channel between key stakeholders, fostering a positive and collaborative work environment for the team. Facilitates communication from the executive team to doctors and team members. Supervises support staff to ensure maximum production and service. Coordinates with the Accounting Department on accounting functions including accounts payable, accounts receivable, bank transactions, accounting reports, and practice budgeting. Assists with recruiting efforts through application screening, interviewing, and hiring. Oversees patient care by scheduling appointments, coordinating financial arrangements (including billing and insurance), maintaining patient records, and following up on delinquent accounts. Educates and motivates support staff to achieve excellent customer service and patient satisfaction from services rendered by the practice staff. Partners with doctor and the executive team to conduct performance evaluations, coach for performance improvement, and discharge staff as needed with assistance from executive team and doctor(s). Prepares work schedules for staff to assure optimal production and service. Trains support staff in their respective positions. Assists with new hire orientation. Coordinates continuing education events. Consistently administers personnel policies as written and distributes to staff as needed. Maintains employee personnel files and licensing records. Acts as a liaison between patients and staff concerning problems and complaints and attempts to resolve the matter(s). Ensures all required employment, payroll, and benefit documentation is obtained from staff and maintained in the proper files. Assists with tracking and reporting as needed. Keeps practice in compliance with health regulations and OSHA. Assures that the practice property is clean, professional and well-kept and that all clinical and office equipment is kept in proper working order and arranges for landscaping/gardening or other services as required. Assists the employer with developing a marketing program to maintain the financial welfare of the practice. Reviews fee structures for products and services with the executive team and implements changes to achieve financial success. Research costs associated with purchasing supplies and equipment to ensure the most advantageous price is obtained. Be Part of Something Bigger: By joining North Suburban Dental of Highland Park , you're not only stepping into a fulfilling role but also becoming part of a community dedicated to shaping the future of dentistry. Ready to embark on a rewarding journey with us? Apply today!