Operations Manager, Enhanced Due Diligence

Stripe

WHO WE ARE ABOUT STRIPE At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. ABOUT THE TEAM This role will be part of the Anti-Money Laundering (AML) Team within the Financial Crimes organization in SDC that is accountable for monitoring, investigating, and reporting suspicious activity indicative of money laundering and other financial crimes. WHAT YOU’LL DO We're looking for someone who is passionate about financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for reviewing and dispositioning Transaction Monitoring alerts, conducting AML Investigations, and drafting and filing  Suspicious Activity reports (SARs) and Suspicious Transaction Report (STRs) with various Financial Intelligence Units. RESPONSIBILITIES * Conduct AML Investigations from beginning to end, including conducting transaction analysis and open-source and public records research in various jurisdictions. * Document in detail the rationale for the investigative process and recommendations of each review. * Draft and file Suspicious Activity Reports (SARs) and Suspicious Transaction Reports (STRs) with various Financial Intelligence Units. * Maintain operational excellence across various workstreams. * Review and disposition Transaction Monitoring alerts. * Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Strong English written and verbal capabilities; * 2+ years of analytical or investigative experience, preferably within the financial crimes, AML, risk, threat analysis, or fraud fields. * Strong research, writing, and analytical skills. * Ability to demonstrate an understanding of financial crime typologies and patterns utilized to exploit financial institutions. * Ability to synthesize large amounts of information such as transaction data and identify key trends.  * Ability to work efficiently and independently in a fast-paced environment. * Independently analyze and evaluate information from various data sources to determine a course of action for a matched case. PREFERRED QUALIFICATIONS * Knowledge and experience in the payments and fintech industry. * Previous experience working in a Compliance function. * ACAMS or similar certification.

Stripe

WHO WE ARE ABOUT STRIPE At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. ABOUT THE TEAM Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity, and global prosperity. While the promise of a global online economy is palpable, it comes with significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier to entry for online businesses. The Financial Crimes team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in money laundering or other financial crimes.  WHAT YOU’LL DO We're looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You'll be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You'll be confident in looking through data, assessing various indicators, and making judgements on your findings. The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space. RESPONSIBILITIES * Conduct decision reviews for Enhanced Due Diligence (EDD) and Politically Exposed Persons (PEP)  * Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements * Analyze complex problem and exercising sound analytical judgment on investigation resolutions or decisions * Perform assignments and tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties  * Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission  * Be a part of building a brand-new team and operational culture for Stripe WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 2+ years of experience in financial crimes, AML, EDD, or PEP roles * Experience conducting in-depth user KYC, nature of business, adverse media, high risk country and business sector reviews in EDD work flows  * Experience reviewing PEP and user alert details, understanding mitigation factors and making determinations and escalations  * General awareness of money laundering, terrorism financing, and sanctions trends and regulatory developments * Independently analyze and evaluate information from various data sources to determine a course of action for a matched case * Ability to clearly record by writing the rationale and documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes * Excellent written, spoken, and interpersonal skills,  * Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions  * Self-disciplined, diligent, proactive, and detail oriented * The SDC operates during daytime hours with shifts from the morning through early evening. PREFERRED QUALIFICATIONS * Knowledge of payments and fintech industry  * Familiarity with SQL and ability to use template or pre-made SQL queries as part of investigations

Stripe

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do We are looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You will be confident in looking through data, assessing various indicators, and making judgements on your findings. The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space Responsibilities * Conduct a wide variety of analyses, including: * Conducting screening (“watchlist” and “keyword”) reviews on merchants as part of Stripe’s sanctions program * Analyzing and investigating accounts for exposure to both listed persons and high-risk/prohibited jurisdictions   * Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements * Conduct in-depth open source research as part of Sanctions reviews, including in the open web, corporate registries, governmental databases, and social media platforms, to understand the use case and appropriately assess the relevant sanctions and financial crimes risk    * Analyze complex problem and exercising sound analytical judgment on investigation resolutions or decisions * Perform assignments/tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties  * Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements * 2+ years of experience in Sanctions roles * Experience conducting in-depth open source research across a wide range of information sources, including the web and global social media platforms * General awareness of money laundering, terrorism financing, and sanctions trends and regulatory developments * Independently analyze and evaluate information from various data sources to determine a course of action for a matched case * Ability to clearly record by writing the rationale & documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes * Excellent English written, spoken and interpersonal skills, * Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions * Self-disciplined, diligent, proactive and detail oriented * You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening