Senior Market Manager

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. THE COMMUNITY YOU WILL JOIN The Experiences Supply team partners with Hosts to develop high-quality, repeatable, and commercially viable experiences aligned with Airbnb's brand. Working cross-functionally, this team fosters human connection in the real world. THE DIFFERENCE YOU WILL MAKE You will own the health, performance, and growth of the Paris Experiences market by managing a portfolio of professional host accounts. You'll build the operational tools, processes, and frameworks needed to surface optimisation opportunities at scale — and drive host success and business growth through deep partnerships and data-informed decisions. This role is based in Paris (hybrid, 3-4 days a week in the office), and is not eligible for relocation support. A TYPICAL DAY PORTFOLIO MANAGEMENT * Own a portfolio of professional host accounts across the Paris region, serving as their primary point of contact and strategic advisor * Run regular business reviews with key partners to monitor performance, align on goals, and identify levers for growth * Build scaled strategies that deliver results across both top-tier and long-tail accounts * Proactively escalate cross-functional bottlenecks and maintain a deep understanding of partner integrations * Educate hosts on major product and policy updates; translate platform changes into actionable guidance OPS TOOLS & PROCESSES * Design and build operational tools, dashboards, and workflows to monitor portfolio health and flag underperforming accounts * Develop repeatable processes for identifying and executing on optimisation opportunities (pricing, quality, content, scheduling) * Create frameworks to prioritise interventions based on impact and scale * Document and improve standard operating procedures to drive consistency and efficiency across the team QUALITY, INSIGHTS & OPTIMISATION * Use data to identify performance gaps and growth opportunities across your portfolio * Audit supply quality in the field; develop and implement improvement plans * Become the go-to expert on Paris market dynamics, local trends, and competitive context * Partner cross-functionally with Product, Comms, Policy, and Support to resolve systemic issues and drive long-term host and guest success DEMAND & REPRESENTATION * Represent Airbnb in external meetings and strategic relationships with professional hosts * Attend and represent the brand at industry events and conferences in France and Europe YOUR EXPERTISE * 8+ years of experience in account management, partner success, or market operations * Fluency in French (native/bilingual) and English required * 2+ years in hospitality, travel, or a marketplace business a plus * Strong portfolio management skills, with a proven ability to drive growth and optimisation across a book of business * Experience building or improving operational processes, dashboards, or workflows to manage performance at scale * Excellent communication and presentation skills * Strong quantitative skills, with comfort applying data day-to-day to prioritise and act * High proficiency with CRM tools (Salesforce a plus); experience with analytics or BI tools * Thrives amid changing priorities and deadlines; a cross-functional collaborator who operates at both strategic and tactical levels; a resourceful self-starter * Willingness to travel to assigned markets as needed * Passion for Airbnb, travel, and the sharing economy Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. France Annual Pay Range €74.000—€92.000 EUR

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Australian & New Zealand team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to grow and expand our  the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply within but not limited to your assigned territory.  This will involve both acquiring high-quality hotel inventory and managing Hotels partners. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, deal management and fostering relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localised supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: * Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. * Conduct regular high-stakes prospecting and executive pitch meetings with senior partner stakeholders. * Conduct optimisation calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. * Implement strategies for effective pipeline and conversion management of deals and prospective hotel partners. * Prospect and onboard new, high-quality supply within your assigned geography. * Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. * Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. * Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. * Work cross-functionally with teams such as product, marketing, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. * Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. * Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. * Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: * 7+ years of experience in new sales, business acquisition, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. * 3+ years of technology or travel industry experience is a plus, highlighting the value of sector-specific knowledge. * Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities. * Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasising the importance of data-driven decision-making. * The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. * Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. * Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. * Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritisation skills, showcasing the initiative and organizational capabilities required for the role. * Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. * Fluency in English is required. * Role is based  in Sydney * Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. This role is for the Airbnb Experiences team. Please note this is a remote role from Rome, Italy. The successful candidate needs to be based in Rome, or within commuting distance to Rome. The Community You Will Join: The Experiences team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world. The Difference You Will Make: As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Italy by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A Typical Day: Account Management * Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts * Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals * Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region * Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts * Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders * Hold regular optimization calls and business reviews with your partners * Develop strong and long-lasting partnerships * Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance * Partner cross functionally to address optimization bottlenecks. Quality * Proven ability to handle operational complexity and ability to maximize the impact of resources * Support host community programs in your region * Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales * Audit supply quality in the field, addressing areas for improvement. * Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners  * Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success Supply Acquisition * Prospect and onboard new, high-quality supply in your assigned geography * Experience designing regional sales plans Demand * Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market  Your Expertise: * 8+ years of experience in new sales, account management, and partner support * 2+ years of hospitality/travel industry experience is a plus * Strong time management and prioritization skills * Proven track record of being able to effectively work a leads pipeline or book of business * Proven skillsets at delivering sales growth. * Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person * Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work * Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus * The ability to get things done with constantly changing priorities, projects, and deadlines * Able to travel to assigned markets (when business travel resumes) * Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus * Proven experience working cross-functionally * Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments; * Well developed priorities and time management skills. * Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; * Charismatic self-starter who is resourceful and self-sufficient * Fluency in Italian and English Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. Italy Annual Pay Range €65.000—€80.000 EUR