Account Manager US

Omnea

OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. WHAT WE'RE LOOKING FOR We’re looking for our first US Account Manager to join Omnea’s customer team. You’ll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and to have a massively accelerated career trajectory. You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages & beyond, and through your expertise and the building of deep & long-term relationships with our champions, you will drive renewals, expansion and upsell opportunities. You’ll become a trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at our core. You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans. Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the first Account Manager out there to help turn procurement into a true competitive advantage! OVERVIEW We’re looking for an exceptional generalist to join us as Omnea’s first Customer Account hire. You’ll be excited to design, build, and lead the US arm of the customer function, and have a massively accelerated career trajectory. You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans. Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the best Customer Lead out there to help turn procurement into a true competitive advantage!   WHAT CAN YOU EXPECT? You'll do whatever it takes to make sure our customers get real ROI and drive exceptional commercial outcomes. You'll go from being deep in a renewal negotiation to collaborating with sales to update our ROI calculator & business case, to attending events to network with C-Suite stakeholders, to being the voice of your customers in a product strategy workshop. You own NRR across a book of enterprise accounts, so everything you do is tied back to commercial outcomes. * Own a revenue number: You'll carry an NRR quota covering both expansion and retention across your enterprise book. That means proactively identifying upsell opportunities, running commercial conversations at exec level, and owning the renewal process end-to-end. * Build relationships that go all the way to the top: Your relationships will run from procurement managers to CFOs. You'll multi-thread across each account, building genuine trust across multiple stakeholders, and you'll be the person customers call when something goes wrong or when they're thinking about what's next. * Build the playbook from scratch: There's no fully built playbook yet - you'll help shape it. You'll work alongside an exceptional implementation team, product experts, and leadership that have scaled world-class companies to define the commercial rhythms, norms, and processes to set the standard as the function grows. * Shape what Omnea builds next: You're the closest person to what our customers will and won't pay for. You'll feed that signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where we should be investing. ABOUT YOU We don’t expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge. TL;DR you're commercially sharp and instinctively know how to navigate complex organisations. You might come from consulting, sales, or a generalist commercial role - what matters is that you've worked in proper enterprise environments, managed senior stakeholders with high expectations, and have a track record of getting things= done. * You have 4-8 years of experience in a top-tier & fast-paced environment; perhaps that’s a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour * If you have experience in a commercial role, you've worked on six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships. * You have the ability to build rapport, influence people & drive change, whether it’s with a distinguished exec or a junior operator. You have the gravitas and executive presence to engage and influence senior leadership (ideally into CFOs, Legal or Procurement). You’re a natural communicator and can get on well with anyone. * You're comfortable in ambiguity. You don't need a fully built playbook, you'll build it as you go and improve it as you learn. You're organised enough to manage a complex book of business without dropping anything, and confident enough to push back on customers when they're wrong. * You're ambitious, competitive, and care about doing excellent work. You probably have a track record of high performance in whatever you've turned your hand to, whether that's sales, academia, sport, or something of your own. You take ownership seriously, and you'd rather work really hard on something meaningful than coast on something safe. * You work hard & care lots about your work. Your level of ambition & desire to have a successful career make the required sacrifice & dedication worth it * You are great at being ‘in the weeds’ and zooming out to consider the bigger picture. Perhaps you’ve had to execute & manage projects yourself before, so you’re used to shifting gear between operational & strategic work * You’re an outstanding communicator; verbal, written, and when presenting. You are able to be clear & concise even when explaining complex things * You’re highly organised & focussed on outputs > inputs - you know the level of discipline, organisation, and ruthless prioritisation it takes to be productive and you pride yourself on these qualities. At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.

Fairphone

ABOUT FAIRPHONE Fairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environmental values, we are a diverse and inclusive team from all walks of life creating market consumer electronics that make a real impact. At Fairphone, you will find a supportive and safe space where everyone can be themselves, collaborate openly, and have the freedom to learn and grow - because that’s how we innovate and drive change together!  So… are you a proactive, self-motivated team player who loves taking initiative and bringing positive energy? Do you thrive in a fast-moving start-up or scale-up environment? Are you a great communicator who values collaboration and embraces different perspectives? And most importantly, do you feel a strong connection to Fairphone’s mission and values? If you're nodding along and thinking, “Yes, that’s me!”, then check out our vacancy below!  Please know that we acknowledge that we are living in a time where the use of AI can bring many efficiencies and support. However, we want to know the real YOU. Please try to limit the use of AI tools to generate answers to the application; we value authenticity and encourage you to use your creativity!  * Location: US (preferably the East Coast) and fully remote * Working hours: Full-time, 40 hours per week. ABOUT YOUR ROLE The Technical Account Manager (TAM) – is part of the (technical) Market Readiness Team in the Product department and is responsible for managing the technical relationship between Fairphone and mobile carriers in North America. This role plays a central part in establishing the technical onboarding strategy, aligning telecom technical requirements, driving the product and software certification / approval process, and supporting long-term technical success throughout the product lifecycle. The TAM acts as the main point of contact for operator technical stakeholders and ensures internal alignment across Engineering, PLM, QA, and Product Management functions to fulfil or negotiate how partner requirements are implemented. KEY RESPONSIBILITIES & OBJECTIVES List of Key Responsibilities * Dedicated technical interface for telecom partners in dedicated regions, ensuring ongoing communication and alignment. * Coordinate and document partner requirements, and ensure internal implementation planning across teams. This includes early reviews of PRDs in collaboration with product managers.  * Manage device onboarding processes, including testing, partner certification, and approval of new products and software updates. * Collaborate with internal stakeholders to ensure timely delivery and resolution of issues raised by carriers, including Support and verification of network tests for the QA team in dedicated regions. * Represent Fairphone in carrier workshops, technical meetings, and program reviews in support of other sales or operations functions.  * Maintain clear visibility on partner (requirement) roadmaps, timelines, and deliverables. Key Objectives * Build and maintain strong technical relationships with assigned mobile carriers, mostly in North America. * Define the most fitting technical onboarding strategy & timing to support product managers and sales account managers with time-to-market discussions. * Ensure correct integration of technical requirements from carriers into Fairphone’s hardware and software development processes across the whole lifecycle of our products. * Own and drive timely technical onboarding/carrier certification for both new devices and ongoing software updates during the product market lifecycle. * Follow-through of software issues raised by operators to expedite resolution, including close collaboration with SW engineering and QA team, including hands-on field testing where needed.  YOUR SKILLS & EXPERIENCE Must have’s * Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience. * Solid experience in a Technical Account Manager, Field Engineer, or Carrier Engineering role with a minimum of 5 years of experience in a similar position, working closely with North American carriers onboarding connected products, preferably smartphones. Experience with At&t and T-Mobile is a plus. * Familiarity with Android OS, GMS certification, and operator software validation workflows. * Background in working with mobile carriers, ideally within the smartphone or telecom industry. Experience in mobile device debugging, log collection, and issue replication. * Strong understanding of mobile network technologies, smartphone architecture, and software release processes. * Ability to manage technical discussions, timelines, and deliverables across departments and partner organizations. * Strong organizational skills, attention to detail, and proactive problem-solving mindset. * Ability to work independently and across time zones. The role requires strong cross-cultural communication and collaboration skills. WHAT FAIRPHONE CAN OFFER YOU? * The opportunity to create an impact on the electronics industry around the world. * A diverse work environment full of international, passionate, warm-hearted team members. * Competitive salary aligned with market standards. * Statutory paid annual leave, public holidays, and rest days in accordance with the labour law. * Social benefits & contributions made by both employer and employee as required under the US law. * Professional development opportunities for training, skill development, and career advancement.

Awin

Purpose of position Working as a Global Account Manager and using the award winning Awin network, you will be responsible for managing the affiliate campaigns of some of our global clients. This role involves managing a number of global retail clients, which in our Global Account Management team, will be some of the most demanding yet interesting affiliate programmes on the network. As the Global Account Manager, you will be part of a global team, both in your office location and part of a wider global client services team, which operate across the Awin territories.  You will have the support of a Global Account Executive, so you will need to be able to delegate work as well as working collaboratively with teams across Awin, to ensure the client is getting the best return on their global affiliate programmes and can see the benefit of working with one global affiliate network. This exciting and dynamic role will be responsible for liaising with the global client(s), working closely with Awin Global Account Managers across all territories and act as the main point of contact for global strategic coordination and alignment. You will be responsible for helping to ensure the account management is aligned and consistent across all Awin territories which the client operates in. Quarterly presentations and meetings with the clients and lots of engagement with your affiliates means that this position would suit someone with a superb understanding of the affiliate marketing industry and who thrives in a fast paced, face to face environment. Working with a variety of affiliates you will be able to be creative and strategic in your approach and will need to be unflappable when dealing with challenging situations. This is a fantastic opportunity for a hardworking, confident, and dedicated person to join the fast paced and hugely rewarding Global Account Management team. This is a great chance for anyone looking to move into a position of responsibility to gain valuable experience working with some of the biggest global brands on the network. Key Tasks  Key responsibilities within this role include: * Manage and optimise assigned accounts to fulfil the needs of the customer. * Implement and advise on affiliate marketing concepts to optimise assigned accounts. * Manage affiliate relationships necessary for the successfully management of assigned programs. * Take a pro-active approach in solving issues with assigned clients, escalating issues to the appropriate team level when necessary. * Train clients in the operation of affiliate programs in preparation for launch support handovers. * Work independently to produce all necessary account management documentation and reporting. * Produce regular and bespoke reports on assigned programs. * Provide support to senior team members in the management of larger brand clients when necessary. * Attend appropriate client and networking events to enhance client relationship development. * Lead on the global affiliate strategy across all territories for your assigned global client(s) * Act as an extension of the client’s team, bringing innovative ideas and strategic direction * Building close partnerships with key global affiliates, ensuring service is replicated and aligned in each territory that the client operates in within Awin * Co-ordinate and work together with Awin Account Managers to execute globally aligned strategy, ensuring a high level of service is maintained across all markets * Ensure good account management practices are being delivered effectively by team members at all times and share best practice/knowledge across all markets Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place. As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company. Skills & Expertise To be successful you will need to meet the below requirements. *  +-2 years’ account management experience in a relevant digital marketing role. * Possess strong and professional communication (both verbal and written) and an ability to exchange information with others clearly and concisely in both English * Understanding of the affiliate marketing industry * Understanding of how affiliate marketing fits within the context of the wider online marketing mix. * Effective handling and/or escalation of issues within assigned accounts. * Proven track record of successful client and team relationship building, including strong networking skills. * Experience presenting commercial content to internal and external groups. * An approachable and unflappable manner, and ability to multi-task and prioritise in a fast-paced and dynamic environment. * Ability to self-motivate and work to optimise assigned accounts without day-to-day guidance. Our Offer * Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance. * Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy. * Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home. * Pension: We make regular contributions to support your retirement savings. * Private Medical Insurance: Comprehensive coverage for a range of health, vision and dental treatments. * Electric Vehicle & Cycle to Work Schemes: Save on commuting costs through tax-efficient schemes for electric vehicle leasing and bike purchase. * Workplace Nursery Benefit: Save on childcare costs through a salary sacrifice scheme with tax and National Insurance savings. In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes. Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why   Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.   #LI-MM1