B2C CRM Specialist

Tripadvisor

Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉 Discover life at TheFork This position offers a gross TTC annual salary range of 44 000€ and 52 000€, in line with the collective bargaining agreement and the company compensation philosophy. The final offer will reflect the candidate’s experience, qualifications and the specific responsibilities of the role. What you will do:  * Support Strategic Optimization: Work closely with and directly support the CRM Senior Specialist in deploying a major automated translation and content review infrastructure for global trigger campaigns to eliminate manual bottlenecks and drastically accelerate time-to-market. * Campaign Optimization & Rollouts: Assist in the rollout of new platform channels and features (such as web push and opt-in database expansions), and help map automated workflows allowing local markets to quickly review and approve content without disrupting central deployment. * CRM Capabilities & Data Governance: Act as the technical custodian of the Braze platform data environment, assisting in the cleanup and validation of legacy data structures. * A/B Testing & Reporting: Assist the Senior Specialist in setting up, executing, and measuring multivariate and A/B tests on localized copy, triggers, and audience segments, transforming raw data into actionable dashboards for regional marketing teams. * Performance Tracking & Analytics: Monitor, analyze, and report on key CRM performance metrics (open rates, click-through rates, conversions, opt-out rates) to evaluate campaign health and keep a pulse on email and push deliverability. * Ticket & Bug Resolution: Manage and triage data-related ticketing queues (averaging 50+ active tickets), serving as the primary operational link between Marketing, Data, and Product teams to resolve technical friction. * QA & Validation: Own the end-to-end testing and quality assurance (QA) validation of data fixes and pipeline updates before they go live in production. Who you are: You Must Meet These Critical Qualifications: * Professional experience working within a B2C CRM ecosystem, with hands-on exposure to Braze or a highly comparable enterprise lifecycle marketing platform. * Proven ability to work effectively as an execution partner to senior specialists, taking direction on complex projects and driving both operational and analytical follow-through. * The "Translator" Mindset: Strong ability to act as an operational bridge between technical teams (Product, Data, Engineering) and commercial teams (Marketing, Local Market Ops). * Comfortable with numbers, with an analytical aptitude to analyze campaign data, spot trends, and build clear Excel sheets or basic dashboards to track impact. * Impeccable attention to detail, with a solid QA mindset and comfort executing rigorous manual testing to verify that personalization tokens and data payloads render perfectly. * Professional fluency in English, as the role is based out of our Milan, Italy office. You Can Impress With These Additions: * Passionate about AI and curious to develop optimization to AI through it. * Effective communicator, comfortable with interacting with all levels. What we offer you: 🙌 An awesome team 💼 A permanent contract (that can be useful in life) ⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💰 Competitive fixed salary and bonus 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants) 🌍 International teams and a multicultural environment spanning 10 offices across Europe 🌈 Highly inclusive working environment ‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 📚 Continuous learning and development programs 🧠 Free access to the Calm app to help you build resilience wherever you are in your mental health journey 👶 Dedicated parental leave and caregiver leave policies (12 weeks fully paid) 🏥 Health insurance fully covered by the company 🛡️ Life & Disability Insurance at no cost to the employee 💳 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 🏢 Amazing offices with dining, coffee points and leisure area 🎉 Team building events   All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.   #LI-MA1

Bitpanda

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!   Your mission Join us as a Senior CRM Specialist to execute engaging CRM campaigns across the DACH market. Based in Vienna, you’ll be part of a team of experts in a dynamic fintech environment, helping to craft global communications that drive engagement, retention, and product adoption. This role is a great opportunity for an ambitious and creative team player to grow their CRM skills in a fast-paced, international environment. You’ll be part of a collaborative team and play a hands-on role in executing campaigns with a strong focus on localisation and high-quality delivery.   What you’ll do  * Assist in delivering global multichannel campaigns (email, push, inapp, and more). * Collaborate with internal teams (e.g. Product, Marketing, Creative, Legal, Analytics) to ensure campaigns are accurate, compliant, and aligned with local nuances. * Support quality assurance processes to make sure every campaign meets our standards - we don’t ship anything we wouldn’t be proud of. * Proactively contribute ideas, suggest improvements, and conduct tests to enhance our CRM campaigns. * Stay organised and coordinate tasks across multiple stakeholders and projects. Who you are  * Experience in a similar role at a company with a primarily online/mobile B2C audience (at a fintech or financial company is a plus). * Familiarity with Braze or similar engagement platforms (e.g., Salesforce Marketing Cloud, Iterable) and confidence using tools and adapting to new systems quickly. * Strong attention to detail and pride in delivering accurate, high-quality work. * Team player with a proactive attitude, thriving in a fast-growing, diverse team environment. * Fluent in English and German.    WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).

Policy Expert

Policy Expert – CRM Manager 🚀Are you ready to transform the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆 Hear from our team about what it's like working at Policy Expert ✨ What you’ll be doing: You’ll own the hands-on build, management and optimisation of lifecycle and transactional customer communications, primarily via email, with oversight of print communications and future expansion into channels as new comms opportunities arise. You’ll become Policy Expert’s go-to expert on our CRM platform Bloomreach. The role is responsible for executing and continuously improving CRM activity to drive engagement, acquisition, retention, and in-life commercial performance, while ensuring communications are clear, accurate, and compliant. This role works hand-in-hand with the Customer Comms Manager and Lead who will plan what communications are needed across customer journeys and what messages and actions they deliver. You’ll be ensuring that our CRM foundations are robust and continuously improved, including: * Own and operate the Bloomreach platform, improving how it is used and ensuring best practice. * Manage CRM processes, documentation, and supplier relationships to ensure scalable and efficient delivery. * Manage and maintain customer data integrity, permissions (GDPR compliant), and cross-functional activity to develop new data and targeting opportunities. Who are you:  You’re a hands-on CRM specialist who enjoys building and optimising campaigns and takes pride in getting the detail right. You’re comfortable working independently, managing technical setups, and using data and analysis to continuously improve performance. You have strong experience with CRM platforms (ideally Bloomreach or similar), understand segmentation, personalisation, and testing, and are confident working with customer data in a compliant way. With this, you’re comfortable taking full accountability for platform setup, data hygiene, and campaign build quality, ensuring communications are accurate, effective, and delivered to a high standard. You’re commercially minded, always looking for ways to improve engagement and retention, but you also care about creating clear, effective customer communications that support a good overall experience. You also have at least 5 years of B2C experience in a service-led business. Benefits: 📍 This role will be based in our London office in a 50/50 Hybrid mode. 💸 We match your pension contributions up to 7% 🏥 Private medical & Dental cover 📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it) 😁 Enhanced maternity & paternity  🚉 Travel season ticket loan 🎟️ Access to a wide selection of London O2 events and use of a Private Lounge 🌈 Employee Wellbeing Programme 🚪 Prayer room in Office What We Stand for and Next Steps  “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment”  At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support. We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements. Useful links: Glassdoor | Trust Pilot