Customer Solutions Consultant - Italy

DiliTrust

Want to join a hyper-growth scale-up? 🚀   For over 20 years, DiliTrust has been digitalizing the legal departments of the world's largest companies. No more contracts scattered across folders, litigation tracked on spreadsheets, or general meetings managed by hand! Our SaaS platform perfectly addresses market needs and covers all the challenges faced by legal departments. A pioneer in AI and machine learning in LegalTech, let's revolutionize the daily work of legal professionals together. Already a leader in France, Italy and Spain, we are accelerating our expansion across Europe, North America, the Middle East and LatAm. Our goal? To become the first LegalTech Unicorn and transform the global market. 💡 Our clients? 3,000 companies in over 50 countries, including 80% of the CAC 40! We enjoy unwavering market visibility and recognition.   What will your missions be at DiliTrust? Pre-sales support & qualification Analyze the functional and technical needs of prospects (lawyers, legal counsel, legal departments, general secretaries, etc.) Define the response and positioning strategy for Enterprise clients alongside the sales team Write and respond to requests for proposals (RFP/RFI) on functional and technical matters Demonstrations & proof of concept Support the sales teams in defining the value proposition Prepare and deliver demonstrations based on clients' business value Set up demo environments or PoVs (Proof of Value) tailored to client challenges Translate legal business needs into concrete solutions on the platform and into compelling storytelling Collaborate with Product and R&D teams to surface field needs and functional gaps Commercial proposal development Contribute to building offers and commercial proposals Participate in defining priority use cases and associated ROI Document field feedback (objections, recurring questions, unmet needs) to enrich sales resources Candidate profile: Strong understanding of the legal sector (corporate law, compliance, governance, contracts, etc.) Fluent in French and English (C1 level) Proficiency in complex sales cycles in B2B SaaS environments At least 8 years of experience in a customer-facing role at a software publisher or consulting firm Our culture: a shared foundation for sustainable growth   At DiliTrust, hyper-growth goes hand in hand with a caring environment. Our values unite us and drive us to go further: ✅ Trust - Our DNA, ensuring transparency and integrity. ✅ Inclusion - Every voice matters, every talent has its place. ✅ Hands-on spirit - Resilience, initiative and action are our drivers. ✅ Excellence - We aim for impact, performance and innovation. ✅ Team spirit - Alone we go fast, together we go further.   Why join us?   💼 With our remote work policy, alternate between remote and in-office for a better work/life balance. 💰 Competitive salary, profit-sharing and quarterly variable pay to reward your performance. 🏆 Awarded "Happy at Work" and "Tech at Work" every year since 2019, DiliTrust offers a fulfilling and stimulating work environment!   DiliTrust is a socially responsible company, committed to diversity within its teams and to promoting professional equality at all levels.

AutoScout24

AutoScout24, a leading company in the Digital Automotive industry, is looking for a Field Sales Consultant – full time to join our Sales team in Milan and contribute to the growth of our business across the assigned territory. What you'll do You will join our Sales team and be responsible for the Lombardy and Piedmont regions. Your main responsibilities will include: * Managing and developing the assigned customer portfolio. * Identifying and developing new business opportunities with prospects. * Providing consultative sales support to identify the best solutions for customers' needs. * Identifying upselling and cross-selling opportunities. * Monitoring and analysing customers' key performance indicators (KPIs). * Collaborating with cross-functional teams. * Keeping the CRM up to date. Who we're looking for You have experience in B2B services sales and enjoy building long-term relationships with customers. Requirements * At least 2 years of experience in a sales role. * Experience in B2B services sales. * Ability to give and receive constructive feedback. * Proactive mindset with a focus on continuous improvement. * Respect for company processes and culture. * Previous experience in the digital industry is considered a plus. Key competencies * Active listening skills. * Analytical mindset and confidence working with data and reporting tools (Excel or similar). * Strong organisational skills and the ability to manage priorities effectively. * Collaborative mindset and ability to work as part of a team. * Willingness to work in the field and build relationships directly with customers. Education * High school diploma or Bachelor's degree (preferably in Business, Economics or a related field). * Good command of English (B1 level or above). * Strong interpersonal skills and a results-oriented approach. What we offer * Permanent employment contract. * Continuous training and professional development. * An international, innovative and performance-driven environment. * Company car for both business and personal use. Compensation Salary range: € 28.000 – €40.000 gross annual salary (RAL) + variable, depending on experience, skills and the level of responsibility required for the role. The final compensation package and employment level will be discussed during the recruitment process.

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Zendesk Administrator to scale and optimise Qonto's Zendesk ecosystem — the platform used daily by operations teams across 8 European markets. You'll strengthen governance, improve architecture, and ensure the system supports Qonto's growth. You will work closely with Marie, Head of Operations Enablement, and Karim, Ops Tool Manager, within a team of ~20 people focused on making operations scalable and efficient. ➡️ What you'll do Strengthen Zendesk governance: Improve access management, configuration standards, and operational best practices across the platform. Optimise and scale the architecture: Workflows, automations, triggers, ticket routing, SLAs, and multi-team processes — ensure the system keeps pace with Qonto's growth. Partner cross-functionally: Work with Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable support solutions. Manage integrations and the Zendesk roadmap: Prioritise improvements, manage third-party tool integrations, and collaborate with Engineering to ensure long-term scalability and reliability. Identify and drive improvements: Continuously find opportunities to improve processes, user experience, and operational efficiency within the Zendesk ecosystem. ➡️ What we're looking for Strong Zendesk administration experience: Hands-on experience in a complex, fast-paced environment. You've managed workflows, automations, and architecture at scale. Zendesk certification is a plus. Governance and reliability mindset: You bring structure around security, access management, and operational standards. You don't just configure — you build systems that hold. Cross-functional collaboration: Comfortable working with both technical and non-technical stakeholders. You communicate clearly and adapt your message to different audiences. Continuous improvement drive: You proactively spot inefficiencies and fix them. You manage multiple priorities without losing quality. Languages: Fluent in English. French is a plus. ➡️ What we can offer you A strategic platform at European scale: Zendesk is the backbone of Qonto's operations across multiple markets. What you build and optimise directly impacts how hundreds of agents serve 600,000+ customers. Broad scope beyond Zendesk: Opportunities to contribute to wider operational tooling and enablement initiatives over time — you won't be siloed in a single tool. A multi-skilled team: You'll work alongside other tooling managers, Ops Engineers, and enablement specialists — people who understand the technical and operational sides equally. Autonomy with support: Leadership focused on letting you own your scope, with collaboration and knowledge sharing as the default. ➡️ Your future managers You will work closely with Marie, Head of Operations Enablement, and Karim, Ops Tooling Manager. Marie's path? 10+ years in global operations, customer experience, and digital transformation. COO & Chief Innovation Manager at Morning (coworking) for 5+ years, then Head of CX Ops at Swile for 3+ years — building international teams focused on process automation and customer experience improvements. EDHEC Business School and Maastricht University graduate.  Karim's path? 5+ years at PayByPhone where he grew from Conseiller Clientèle to Responsable Support Utilisateurs Europe (optimising Zendesk and integrating teams across Germany, Italy, Switzerland) to Global Digital Support Manager. Then Consultant & Zendesk Expert at Officers, setting up and optimising Zendesk instances and handling migrations. He joined Qonto in 2025 as Ops Tooling Manager. Zendesk certified (Guide/Self-Service, Messaging). MBA ESG in Customer Relationship Management. What do they bring to the team? Marie brings deep operational excellence expertise with a people-first, execution-oriented approach. Karim brings hands-on Zendesk expertise built across multiple European markets — he's set up, optimised, and migrated Zendesk instances at scale. Together they foster autonomy, initiative, and continuous improvement.