Junior Customer Success

Satispay

About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. What you'll be doing As our Financial Education Specialist, you’ll be the person who empowers our corporate clients' employees by guiding them through their social security and pension projections. Here's what your day-to-day will look like: * Educational workshops - Delivering educational webinars or live sessions on social security and pensions to employees of our corporate clients. * 1-to-1 sessions - Conducting individual sessions to guide employees in reading their pension projections using INPS simulators. * Process adherence - Strictly following standardized scripts and processes, ensuring the scope remains strictly educational with no financial advice or product recommendations. * Pipeline & CRM management - Managing the pipeline, maintaining clean CRM records, and managing leads, calendars, and session outputs via CRM while maintaining a relationship with the employer. * Business unit development - Taking an active role in developing the newly launched business units, ensuring the achievement of success metrics and a flawless customer experience. Who we're looking for We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you? * Educational background - You hold a junior profile with a degree in Economics, preferably with a focus on Finance, Financial Markets, or disciplines related to social security and pensions. * Communication skills - You possess the key competency to explain complex topics in a simple, engaging way, both in front of a group and in a 1-to-1 interview. * Eagerness to learn - You are ready to dive in and build deep knowledge of the pension system, which will be constructed internally. CareAbout: how we support your impact We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: * ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops) * 💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries) * ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply) * 🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours) * 👨‍👩‍👧 Family (Enhanced parental leave, Additional leave for child sickness) *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. Initial salary: Starting from €32,000 gross per annum This baseline is set using objective, gender-neutral criteria for the role's core requirements. However, we do not believe in putting a ceiling on talent. The final compensation package is tailored according to your unique experience and expertise. If your skills go beyond the standard profile, apply anyway so we can discuss a package that reflects your true value. Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.   #LI-VR1 #LI-HYBRID By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy

Satispay

About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. What you'll be doing As our Junior Customer Care Representative, you’ll be the person who delivers outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. Here's what your day-to-day will look like: * Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation. * Workflow & SOP Execution - Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions. * Multi-channel Support - Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs. * Team Collaboration - Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues. * Continuous Learning - Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills. Who we're looking for We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you? * Mindset & Growth - You bring a positive attitude, a growth mindset, and you are highly coachable. You actively seek, accept, and apply constructive feedback to improve your performance. * Resilience & Adaptability - You possess high curiosity and stress resistance, showing comfort and agility when process changes happen quickly in a fast-paced environment. * Empathy & Communication - You have a strong sense of empathy, putting yourself in the user's shoes to solve their problems efficiently. * Tech Savviness - Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus. CareAbout: how we support your impact We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: * ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops) * 💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries) * ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply) * 🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours) * 👨‍👩‍👧 Family (Enhanced parental leave, Additional leave for child sickness) *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. Initial salary: Starting from €28,000 gross per annum This baseline is set using objective, gender-neutral criteria for the role's core requirements. However, we do not believe in putting a ceiling on talent. The final compensation package is tailored according to your unique experience and expertise. If your skills go beyond the standard profile, apply anyway so we can discuss a package that reflects your true value. Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here. #LI-HYBRID #LI-VR1 By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy

Satispay

Senior Backend Software Engineer - Consumer Growth About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. You'll be joining the Consumer Growth team. We own the systems that power the end-to-end consumer experience on Satispay - from the moment someone signs up to the day they leave. Our mandate is growth: maximising the number of consumers joining the platform and driving engagement through a continuously enhanced, user-friendly experience. We aim to keep customer satisfaction high by ensuring users can find answers to their questions quickly and effortlessly. What you’ll be doing As a Senior Backend Software Engineer in the Consumer Growth Team, you’ll play a critical role in shaping the technical direction of the team. This is an individual contributor (IC) role - you'll lead through technical excellence and influence, not through direct reports or people management. You will be responsible for the technical quality and delivery of complex systems, collaborating closely with other teams. Here’s what your day-to-day will look like: * Build and ship. You will design, implement, and operate services that power the Satispay consumer experience - from payment flows and identity verification to loyalty and engagement features. You'll work across the full lifecycle: from API design and data modelling to production rollouts and on-call ownership. * Cross-team technical leadership. You will drive technical analysis for projects that cut across multiple teams, lead design discussions, and produce documentation that gives stakeholders and other teams a clear, reviewable picture of every design before build begins. * Foster engineering excellence. You will raise the quality bar across mobile and backend development: rigorous testing strategies, safe progressive rollouts, and proactive elimination of technical debt in a codebase that ships 2M+ daily payments. You'll champion simplicity and maintainability in services that other pods depend on. * Mentor and develop. You will provide technical guidance to junior and mid-level engineers in the Consumer Growth teams, helping them navigate cross-service dependencies, adopt sound event-driven patterns, and build a shared instinct for operational excellence. Expect challenges, collaboration, and the freedom to bring your ideas to life. Our tech stack includes (but it’s not limited to) PostgreSQL, Java, Spring Boot. We rely on AWS for our infrastructure, with microservices deployed on EC2/ECS, S3 for storage, AWS Lambda for serverless functions, and Kinesis and ElasticSearch for log streaming. You'll take ownership of your work from start to finish. Who we’re looking for We need a proven problem-solver who takes initiative, excels in cross-team collaboration, and is a technical quality champion. Does it sound like you? * Extensive experience: You have at least 5 years of related experience in back-end software engineering. You have a proven track record of working with microservices and cloud environments (AWS is a plus) in high-paced, mission-critical contexts. * Technical depth: You possess deep experience with Java and Spring Boot. You have a strong understanding of distributed systems and how to manage external dependencies (like banking protocols) effectively. * AI focus: You’re passionate about or have hands-on experience building GenAI-driven features, such as backend services using LLMs, orchestration frameworks like LangGraph, or AWS cloud services like Amazon Bedrock * Structured communication: You are able to communicate complex technical concepts clearly and convincingly. You excel at coordinating implementations with other teams and building trust with various stakeholders. * Impact mindset: You are focused on delivering software that meets evolving user needs. You are adaptable, avoid analysis paralysis, and "go the extra mile" to optimize systems beyond the initial requirements. * Passion and language skills: You are passionate about FinTech and fluent in English. Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply. CareAbout: how we support your impact We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: * ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops) * 💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries) * ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply) * 🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours) * 👨‍👩‍👧 Family (Enhanced parental leave, Additional leave for child sickness) *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. Salary: €51,000 - €66,500 gross per annum This range is set using objective, gender-neutral criteria for the role's core requirements. However, we do not believe in putting a ceiling on talent. The final compensation package is tailored according to your unique experience and expertise. If your skills go beyond the standard profile, apply anyway so we can discuss a package that reflects your true value. Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here. #LI-VR1 #LI-Hybrid By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy