Concession Leader

Mulberry

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.   Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.   Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.   If these are values you share, we would love you to join our team.   Mulberry is opening a new concession store at Fenwick in Colchester, and we're looking for an exceptional Concession Leader to help build and inspire a brand-new team from the very beginning.   As a Concession Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy.   What we need from you:   You will develop the best team: -        You will create a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally. -        You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration. -        You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.   You will always be Customer focused: -        You will nurture a welcoming and fun environment for your customers and team. -        You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also. -        You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers. -        You will develop and maintain key customer relationships using instore CRM tools to support you and your team.   You will be commercially driven: -        You will continually demonstrate a commitment to driving your business. -        You will be influential and develop a network around you to help deliver your goals and accelerate store growth. -        You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities. -        You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.   You will care about people and the planet: -        You will embody our Values in all you do by being honest, dynamic, and community spirited. -        You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others. -        You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.   We will need you to be: -        Inspiring -        Engaging -        Agile -        Perceptive -        An experienced Leader (preferably within luxury fashion but not essential) -        In love with fashion!   What we can do for you: -       Competitive basic salary -       Bonus -       Product allowance -       An enviable staff discount and exclusive access to staff sales -       Extra day off for your birthday -       Pension Contributions & Life Assurance -       Training and development opportunities  -       x2 paid volunteering days per year -       Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts                                                   Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.

SMCP

SMCP - Sandro, Maje, Claudie Pierlot Position:    Store Manager, Sandro + Maje Leased Concession Shops Location:    Bloomingdale's, The Gardens Mall, Palm Beach Gardens, Florida  At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.   Why SMCP:  SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.  To learn more about our global presence and values, visit our website at SMCP Global.   At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!   As a Store Manager, you’ll bring leadership, vision, and entrepreneurial spirit to your boutique, driving a dynamic and client-centric environment. With a people-first approach, you’ll develop a strong business strategy that touches on People, Product, and Planet—guiding your team to success through empathy, empowerment, and expert coaching. You will lead by example, fostering a culture of confidence, growth, and excellence that inspires your team to achieve their full potential.  In this role, you will own your business as if it were your own—creating strategies that drive key performance metrics, building long-term client relationships, and ensuring seamless store operations. From talent recruitment and development to high-level clienteling and operational expertise, you’ll be at the heart of everything that makes your boutique thrive.   What You’ll Do:  Leadership & Team Development  * Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.  * Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.  Customer Experience & Brand Representation  * Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.  * Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.  Sales Performance & Goal Achievement  * Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.  * Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.  Operational Excellence & Efficiency  * Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.  * Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.  Business Strategy & Corporate Collaboration  * Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.  * Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.   Who You Are:  * 2-3+ years of prior supervisory experience, preferably in luxury retail management.  * Prior experience managing in a commission environment is a plus  * Prior merchandising experience  * A natural leader with strong coaching, communication, and people development skills.  * Passionate about client relationships and creating a high-touch, personalized shopping experience.  * Results-driven and strategic in decision-making, with a focus on achieving KPIs.  * A strong recruiter who attracts top talent to build a high-performing team.  * Achieve talent acquisition targets including open to hire percentage and hiring speed   * Achieves staff turnover goals  * Highly organized, adaptable, and solutions-oriented in managing store operations.  * A brand ambassador who embodies SMCP’s core values and vision for modern luxury.  * Flexible availability, including evenings, weekends, and holidays, is required.  * Fully versed in front and back of house.   Join a Career That Fits Your Life: At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional. Your talent and dedication are rewarded with a 50% shopping discount, and a seasonal wardrobe offering, so you always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution, keeping you connected and equipped for success. We know that security and well-being matter. That’s why we provide comprehensive health, dental, life, and disability coverage, an employer-matched 401(k) with immediate 100% vesting, and paid time off—including vacation, holidays, sick time, and personal days—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness. Through extensive product knowledge training, industry insights, and the opportunity to earn more through our Monthly and Seasonal Bonus Incentive Plan, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring. At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.   Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!

Soho House

The Role… At Soho House the Housekeeping Manager is experienced a housekeeping professional with a keen eye for detail and customer service.  Primary responsibilities include management of housekeeping staff, inspecting guest rooms, training, coordinating and delegating tasks, and providing quality service to all guests who come to Soho House. A successful Housekeeping Manager plays a strategic role in liaising between departments, managing budgets, vendors and staff to ensure members and guest experience is always top-notch.  Main Duties * Responsible for the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces * Oversee team management including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships * Purchase, re-order and maintain housekeeping supplies and inventory * Conduct pre-shift meetings, inspections of all rooms, concourses, clubs, seating areas and public areas * Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post shifts * Uphold the highest standards of cleanliness, safety, and conduct * Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event * Ensures the proper maintenance of all equipment; plan for repair and/or replacement of used and damaged equipment. Planning and organizing accommodation * Coordinating guest and staff laundry services and ensures that charges are posted accurately and in a timely manner * Knowledge of OSHA and safety standards within Housekeeping department. Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable Required Skills/Qualifications * Minimum of 7+ years of previous experience managing a team of housekeeping employees through motivation, coaching and development * The ability to anticipate customer needs, change goals and direction quickly and multitask * Working knowledge of rooms management systems * Advanced knowledge of Housekeeping process and procedures * Proven experience supervising housekeeping departments of 15+ employees * Ability to maintain a budget and proven excellence in customer service * Capable of using independent judgment/solid decision-making skills ability * Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization. * Self-motivated to accomplish goals, with a strong sense of responsibility * Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases). * Demonstrated sound organizational, coordinating and personal interface skills. * Demonstrated excellent written and verbal communication skills. * Proven job reliability, diligence, dedication and attention to detail. * Must be flexible with working nights, weekends, and holidays (when applicable) Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.