SUMMARY OF POSITION
A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation
of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources
management, and managing operating costs and shrinkage.
MAJOR AREAS OF ACCOUNTABILITY
* Recruit and train high-quality candidates.
* Assess Associate performance on a regular basis. Actively manage Associate performance issues in partnership with Regional
Director and HR.
* Implement and maintain customer service standards to ensure that each customer receives outstanding service by providing a
guest friendly environment which includes greeting and acknowledging every customer and offering complete product knowledge.
Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might
need for the project should be shown. Train and develop Associates in all aspects of the business to create a team of product
experts experienced in closing the sale; direct and monitor training and development for all store personnel.
* Actively monitor and improve Store performance; manage Store Metrics and develop, implement, and execute improvement
activities.
* Plan and assign daily goals, tasks, and assignments. Assure proper completion through follow-up.
* Maintain adherence to all Company policies and procedures through regular store management and staff meetings, store
walk-through, audits, etc.
* Manage store budget, monitor P&L. Control expenses, payroll and shrink to optimize store profitability.
* Maintain all merchandising standards, display presentation and signing standards.
* Ensure appropriate merchandise stock levels of assortments in all departments, ensure the selling floor is adequately stocked;
maintain inventory levels within budgeted guidelines.
* Train and develop Assistant Store Manager in leadership of store operations.
* Develop and execute local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives.
Drive Store success in execution of company-sanctioned marketing events. Analyze events for success factors contributing to
store profitability.
* Promote woodworking activities, knowledge, and awareness within the community (i.e., involvement in guilds, clubs, schools,
etc.) to increase store traffic and sales.
* Comparison shop and report results; share information with Regional Director and make appropriate price recommendations.
* Any other responsibilities as assigned by Regional Director.
* Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled
shift.
* Uphold company values of: Customer Experience, Innovation, Integrity, Teamwork, Fun.
REQUIREMENTS FOR POSITION
* B.S. degree or equivalent experience in Business Administration or related field desirable.
* Prior supervisory/leadership experience in a work is strongly preferred.
* 1 to 3 years’ previous retail sales experience, preferably with a similar product line.
* Ability to work a 50+-hour work week, including nights, weekends, and holidays as required.
* MS Office skills to include Outlook, Excel, and Word
* Excellent written/verbal communication skills
* Knowledge of woodworking supplies and hand/power woodworking tools preferred.
* Ability to motivate subordinates for top performance.
* Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team
lifting up to 400 lbs.
Deadline: Aug 17Posted: Jul 18
