Customer Care Manager (Travel +)

Customer Care Travel Specialist (Care+)

Swile

En tant que Customer Care Travel Specialist, tu rejoindras la Direction Customer Experience de Swile pour accompagner nos clients les plus exigeants sur leurs demandes liées au voyage d’affaire, dans un environnement où réactivité, précision et qualité d’exécution sont essentielles. Au quotidien, tu évolueras sur des situations parfois urgentes, sensibles ou complexes, avec un haut niveau d’exigence en matière de fiabilité, de personnalisation et de sens du service. Ton rôle sera clé pour garantir une expérience client premium, sécuriser chaque prise en charge et contribuer à faire progresser durablement nos standards. Nous recherchons un profil rigoureux, impliqué et orienté solutions, capable d’allier excellence opérationnelle, discernement et esprit d’équipe. Tes principales missions : Accompagner nos clients dans la gestion de leurs demandes liées au voyage, parfois complexes, urgentes ou sensibles, sur des sujets comme le train, l’aérien, l’hôtel ou la location de voiture Garantir une prise en charge premium au quotidien, en assurant réactivité, fiabilité, précision et qualité de service Traiter les sujets administratifs et back-office liés à l’activité, comme le suivi des dossiers, la gestion des réclamations ou la coordination avec les prestataires Documenter chaque situation avec rigueur : assurer une bonne traçabilité et utiliser les outils avec sérieux pour garantir une exécution fiable Faire preuve de discernement dans la gestion des priorités, des urgences et des cas complexes, en adaptant ta réponse au contexte Identifier les points de friction et contribuer à l’amélioration continue, en partageant les irritants terrain et en proposant des améliorations concrètes Collaborer efficacement avec les équipes transverses, notamment CX Performance, pour faire avancer les sujets et renforcer la qualité de service ✨ Tu te reconnais sur le poste si … Tu es habitué.e à évoluer dans un environnement de service client premium avec une forte connaissance du secteur du tourisme et du voyage d’affaires (business travel, hospitality, conciergerie). À l’aise dans des environnements exigeants, tu maîtrises Amadeus en autonomie et sais gérer des situations complexes ou urgentes avec efficacité, rigueur et sens du détail. Tu es doté.e d’une excellente capacité de priorisation et d’un vrai sens de l’anticipation. Tu sauras contribuer activement à une expérience client fluide et sécurisée, en proposant des solutions pertinentes et en identifiant les axes d’amélioration continue. Tu évolues avec aisance en équipe, dans un cadre collaboratif et direct, notamment auprès de clients B2B à fortes attentes, tout en incarnant une culture de service premium orientée action. Enfin, tu partages des valeurs de responsabilité, d’inclusion et de performance collective Il faut encore te convaincre pour rejoindre l’aventure ? Pour en savoir plus c’est par 👉🏼 ici 🔥 Ton futur process de recrutement Nous avons un processus de recrutement en 3 étapes : 3 étapes pour te convaincre que Swile est le bon choix pour ta future carrière. Durant ces étapes, tu seras amené à rencontrer : Agathe, recruteuse pour un premier screen visio (30 min) Claire (manager d’équipe) & Kévin (ton futur N+2) pour un entretien d’1h Business case avec 2 membres de l’équipe

Revenue Manager Intern (August/September 2026)

Get-e

YOUR JOB Are you ready to kickstart your career in pricing analysis and the travel industry? Join us as a Revenue Manager Intern for six months and gain hands-on experience in optimizing pricing strategies, managing supplier relationships, and driving profitability across multiple international markets. This is your chance to learn, grow, and contribute to a fast-paced global environment! YOUR PROFILE As a Revenue Manager Intern, you’ll support the team in analyzing and refining our pricing strategies while helping streamline operations and improve efficiency. Your key responsibilities include: • Conduct daily and weekly reviews of booking losses and additional costs to identify trends and opportunities for improvement.  • Assist in maintaining and updating supplier pricing to ensure competitiveness and profitability.  • Implement short-term solutions to address immediate pricing challenges while contributing to long-term strategy development.  • Collect and analyze data to benchmark key destinations and ensure pricing aligns with market standards.  • Work with operations and other departments to provide insights and lead profitability-related workshops. We’re Seeking Someone Who Is: • Excited about pricing analysis and the travel industry.  • A strong analytical thinker with excellent problem-solving skills. • Proactive, detail-oriented, and eager to learn.  • Fluent in English; knowledge of additional languages is a bonus.  • Interested in data-driven decision-making and supplier management. WHY US? Get-e(x)cited about: * Real-world experience in a global company * Skills in customer care, operations, and process optimization * An international environment with 30+ nationalities * 500-euro monthly allowance + NS business card * In-house brand-new gym – free access * Mentorship from experienced professionals to build your skills * Access to team perks, including healthy lunches, free fresh fruit, coffee/tea, and two free Get-e rides At Get-e, we are committed to fostering an inclusive and respectful workplace.  We welcome applications from all backgrounds, regardless of national origin, race, colour, religion, gender, sexual orientation, civil status, age or disability. We strongly believe that great work comes from diverse teams! Ready to Join Us? Apply now and kick off your career with Get-e!

Regional Account Manager

Unknown Employer

Description Join Team CARFAX as a Regional Account Manager Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026! Our Regional Account Manager is a “road + travel warrior” who is often described as a natural people person! Their goal is to grow dealer revenue through maintaining, retaining and growing dealer usage and satisfaction of CARFAX’s products. What you'll be doing: Maintain, retain and grow strong relationships while up-selling products and services Achieve monthly revenue goals by driving growth with existing CARFAX dealers Increase customer awareness, engagement and retention by sharing the value proposition of CARFAX products through regular on-site visits Have full ownership of the health and growth of your territory What we're looking for: Demonstrated experience managing & retaining key accounts 3+ years field sales & service experience, preferably in the automotive industry Ability to persuade & influence key decision makers by being a CARFAX product expert Goal oriented and results focused with the ability to work independently Excellent computer skills including working from an iPad/iPhone 100% daily territory travel Valid driver’s license and clean driving record Ability to drive a vehicle to customer locations for 8 hours each day, entering and exiting the vehicle regularly to conduct onsite customer meetings Ability to lift up to 25 pounds regularly What’s in it for you: Competitive compensation, benefits and generous time-off policies 4-Day summer work weeks and a winter holiday break 401(k) Annual bonus program For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits Don’t just take our word for it: 10X Virginia Business Best Places to Work 9X Washingtonian Great Places to Work 10X Washington Post Top Workplace 3X St. Louis Post-Dispatch Best Places to Work The anticipated base salary range for this position is $58,000 to $111,000 annually. Final base salary for this role will be based on geographical location as well as experience and qualifications. In addition, this role is eligible for performance-based commissions. About CARFAX and S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. CARFAX , part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify. Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected] .