Supervisor - Corporate Card Administrator

Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.   As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. A Little Bit About the Role and Team:  As a Creative Technologist, you will play a pivotal role in bridging the gap between creative and technical teams. You will be responsible for developing innovative technological solutions that enhance our advertising campaigns, ensuring they are both compelling and effective. Your work will be instrumental in transforming creative visions into reality, driving engagement and brand loyalty for our clients.    Beyond execution, you are a proactive problem-solver. You will actively seek out inefficiencies and friction points that creative or technical teams may not yet have identified, taking the initiative to propose and implement smart, technology-driven solutions that bridge communication gaps and streamline production.    What is required:  * Collaborate closely with creative directors, designers, strategists, and other team members to conceptualize and prototype advanced technology-driven advertising solutions.  * Proactively identify and bridge gaps between departments; observing creative workflows to identify struggles they may not have voiced and educating them on existing technical solutions.  * Take initiative in identifying technical team constraints and translating them into actionable insights for the creative team to ensure seamless project delivery.  * Identify new technology trends and assess their applicability to our advertising objectives, ensuring our strategies remain at the forefront of industry practices.  * Conduct research and development to explore new platforms, software, and tools that enhance our creative capabilities and deliver superior results for clients.  * Oversee the technical execution of projects, ensuring all deliverables meet quality standards and are completed within deadlines and budgets.  * Provide mentorship and guidance to junior technologists and technical teams, fostering an environment of collaboration and continuous learning.  * Partner with account teams to present technical concepts and solutions to clients, articulating complex ideas in a clear and compelling manner.  * Ensure all technological solutions are scalable and future-proof, with a strong emphasis on user experience and accessibility. * Troubleshoot and resolve any technical challenges that may arise during project lifecycles. * Working with teams to help map out current and proposed processes.    What good looks like:  * Proven experience (5+ years) working in production on Print and Digital media types.  * Bachelor's degree in computer science, Digital Media, Interaction Design, or a related field. A master's degree is a plus.  * Proven experience (5+ years) as a Creative Technologist or in a similar role within the advertising, marketing, or digital media industries.  * Strong proficiency in Adobe Indesign, Photoshop and Illustrator.  * Experience with emerging technologies and platforms such as AI, machine learning, IoT, etc.  * A self-starter mindset with a proven track record of taking initiative—moving beyond "executing a brief" to proactively proposing technological interventions.  * An impressive portfolio showcasing past projects that highlight your ability to merge creativity with technology.  * Excellent problem-solving skills and the ability to think outside the box.  * Strong understanding of user-centered design principles and best practices in digital experiences.  * Exceptional communication and "translation" skills, with the ability to navigate both creative and technical languages to align diverse stakeholders.  * Ability to work effectively in a fast-paced and dynamic environment, managing multiple projects simultaneously.  Req ID - 18365 #LI-PG1 #BTG+ Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations      Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: The Programme Supervisor leads and oversees the successful maintenance, and continuous optimisation of WPP’s Commercial Card programme administration processes. This pivotal role is responsible for ensuring accurate setup, compliant administration, effective cardholder support, and robust operational governance across regions and local entities, often through the supervision and development of a team of Programme Administrators. The Supervisor acts as the primary escalation point and strategic coordination lead between WPP Shared Services, local finance teams, cardholders, Onboarding, Service teams, and Programme Managers. This role combines strategic oversight, advanced operational execution, process development and enforcement, comprehensive user support, and sophisticated system administration.   What you'll be doing: Key Responsibilities * Lead and oversee the maintenance of cardholder accounts, corporate billing accounts, and programme hierarchies, ensuring data integrity and adherence to global policies. * Manage and review the monitoring of centrally billed payment processes, ensuring timely settlement, proactive issue identification, and resolution. * Supervise the administration of complex account updates (e.g., bulk name changes, significant company structure changes, large-scale hierarchical moves) and ensure operational efficiency. * Serve as an escalation point for complex guidance on applications, card issuance criteria, credit limits, and transaction limits, ensuring consistent application of policies and risk mitigation. * Develop and implement strategies to monitor, report, and remediate systemic cardholder delinquency issues, collaborating with relevant stakeholders. * Lead and project manage rollouts of new divisions, sites, billing accounts, and significant programme expansions, coordinating efforts across multiple internal and external teams. * Design, deliver, and oversee comprehensive training programs for cardholders and Programme Administrators, fostering continuous improvement and knowledge transfer across the team. * Mentor and develop a team of Programme Administrators, fostering a culture of high performance, continuous learning, and professional growth. * Identify, propose, and implement process improvements to enhance efficiency, accuracy, compliance, and cost-effectiveness within the programme. * Manage strategic stakeholder relationships with  and internal WPP teams, representing the programme in cross-functional meetings and initiatives.   What you'll need:   Skills & Competencies Need minimum 8+ years of experience into Corporate / Commercial Card administration (including team handling) Technical Skills * Expert-level understanding of commercial card processes (T&E, P Card, Corporate Card), including market best practices, regulatory requirements, and industry trends. * Advanced proficiency with Card administration, comprehensive reporting, complex applications, and strategic programme maintenance and optimization. * Deep knowledge of WPP hierarchy setup, MCC controls, advanced card issuance policies, and intricate billing structures, with the ability to interpret and apply these to complex scenarios and guide others. * Proven ability to manage and ensure data accuracy across multiple integrated systems, driving robust data governance and reporting. * Experience with data analysis tools (e.g., advanced Excel, Power BI) for reporting, trend analysis, and performance monitoring.   Behavioural Competencies * Exceptional attention to detail with a strong focus on quality assurance, process integrity, and audit readiness. * Excellent communication and presentation skills, capable of influencing diverse stakeholders, negotiating solutions, and delivering clear, concise information to senior management. * Advanced stakeholder management and negotiation skills, fostering strong, collaborative relationships with internal and external partners. * Proven ability to lead and champion change initiatives, guiding teams through process transitions effectively and promoting adoption. * Strategic problem-solver and critical thinker, capable of resolving complex operational and systemic issues, identifying root causes, and implementing sustainable solutions. * Strong leadership and team development skills, including mentoring, coaching, performance management, and conflict resolution. * Robust project management capabilities for programme enhancements, system integrations, and large-scale rollouts.   Governance & Compliance * Comprehensive understanding of KYC, complex credit structures, and contracting processes, with the ability to ensure compliance and mitigate operational and financial risks. * In-depth knowledge and application of internal cardholder policies, regulatory requirements, and audit standards, leading compliance efforts for the programme. * Experience in developing, implementing, and monitoring governance frameworks and controls to ensure program integrity.   Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.