EUS Market Manager, India

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions. We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture. What you'll be doing: Roles and Responsibilities   * Oversee and manage daily technology operations to ensure high availability and reliability of IT services. * IT Budget management * Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET). * Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents. * Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN) * Supervise and guide technical support staff, fostering professional growth and effective teamwork. * Collaborate with vendors and service providers for procurement, maintenance, and contract management. * Report on operational metrics, incident trends, and improvement initiatives to senior leadership. * Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines * Attend and interact effectively and directly with stakeholders * Management of support for business-critical applications   Leadership & Line Management of Engineer Resources * Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands. * Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations. * Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence. * Champion process standardization, implementing ITIL and service management best practices for consistent execution. Ticket Queue Management & SLA Compliance * Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently. * Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics. * Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues. * Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations. Performance Optimization * Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience. * Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks. * Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance. Infrastructure & End-User Services Management * Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market * Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards. * Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions. Technology Strategy & Architecture * Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations. * Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms. * Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation. * Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments. Security, Compliance & Risk Management * Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team. * Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies. * Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts. Vendor & Cost Optimization * Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services. * Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management. * Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives. Project Management & IT Transformation * Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations. * Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades. What you'll need: * Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology. * This is a 100% on-site role; you must be able to work from one of our designated office locations * Strong leadership and team management skills. * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology. * Proficiency in ITIL and ITSM frameworks * Experience with endpoint management platforms, including MDM solutions like Jamf and Intune. * Strong written and verbal English communication skills (advanced level required) * Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies. * Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Onsite We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Tessl

Tessl is a fast-growing Series A startup based in London, founded by Guy Podjarny. We’ve raised over $100M from world-class investors including Index Ventures, Accel, GV, and Boldstart, and in 2025 we were ranked #2 in Sifted EU’s B2B SaaS Rising 100 and #20 in Sifted's AI 100. At Tessl, we are building the context layer for AI coding agents, and a platform for AI-native software development. As an early member of the team, you’ll help shape how we build, scale and support a company operating at the edge of AI and software development. ABOUT THE ROLE We’re hiring a Product Marketer to define how Tessl shows up to the world. You’ll sit at the intersection of product, growth, and sales - owning our positioning, messaging, launches, and enablement. You’ll help translate a deeply technical product into clear, compelling narratives that resonate with developers, engineering leaders, and forward-thinking teams. This is an individual contributor role for someone who thrives in ambiguity, loves shaping category narratives, and wants to define how an AI-native product is understood in the market. WHAT YOU’LL DO Positioning & Messaging * Own Tessl’s core messaging framework and value propositions * Refine and evolve our category narrative as the product and market mature * Develop audience-specific messaging for developers, tech leads, and enterprise buyers Product Launches * Support go-to-market for new features and major releases * Partner closely with Product and Engineering to shape launch stories early * Create launch briefs, assets, and internal alignment materials Content & Enablement * Develop high-impact product marketing content (website copy, one-pagers, case studies, blog posts) * Equip sales with compelling decks, objection-handling, and competitive insights * Support community and thought leadership initiatives Market Intelligence * Conduct competitive research and positioning analysis * Gather insights from users, prospects, and the developer ecosystem * Feed structured insights back into product strategy WHAT WE’RE LOOKING FOR Must have: * 4–8+ years in product marketing (ideally in B2B SaaS or developer tools) * Experience owning messaging and content development end-to-end * Strong technical fluency — comfortable working with engineers and technical buyers * Exceptional writing skills with the ability to simplify complex concepts * Proven ability to operate autonomously in a fast-moving startup environment Nice to have: * Experience marketing AI/ML or developer infrastructure products * Exposure to PLG and sales-assisted motions * Experience helping define a new category SALARY AND BENEFITS Office: Our brand new 10,000 sq. ft office is in the AI hub of Kings Cross, London. We have generous catering and have regular social events such as team lunches, drinks and more. We require all staff to be in our London HQ at least 3 days a week on our anchor days of Monday, Tuesday and Thursday. Salary: We offer a competitive salary based on experience and skills, benchmarked against industry standards. Benefits: 25 days holiday, health insurance, including dental and vision, which extends to partners and dependents, as well as a company-matched pension. We also provide a commuting stipend for those who live outside London, and a cycle to work scheme. APPLICATION PROCESS 1. Introductory call 2. Hiring manager deep dive 3. Practical exercise (case discussion) 4. Final conversation with leadership We encourage you to apply even if you don’t meet every requirement. We care about talent, trajectory, and mindset, not just checkboxes. We care deeply about the warm, inclusive environment we’re building at Tessl and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! LEARN HOW WE THINK AND WORK * On Tessl, The AI Native Development Startup * Announcing skills on Tessl: the package manager for agent skills * Podcast Episode: The End of Fragmented Agent Context, Guy Podjarny Tessl CEO

Tessl

Tessl is a fast-growing Series A startup based in London, founded by Guy Podjarny. We’ve raised over $100M from world-class investors including Index Ventures, Accel, GV, and Boldstart, and in 2025 we were ranked #2 in Sifted EU’s B2B SaaS Rising 100 and #20 in Sifted's AI 100. At Tessl, we are building the context layer for AI coding agents, and a platform for AI-native software development. As an early member of the team, you’ll help shape how we build, scale and support a company operating at the edge of AI and software development. ABOUT THE ROLE We're looking for a Member of Product Staff — a senior, hands-on product manager who can own ambiguous, high-stakes problems end to end and help define how product is practised as the team grows. This is a generalist role. The patterns for how developers work with AI agents are still forming, and you'll have a direct hand in shaping them across the product — from the CLI and core platform to the new bets we'll place as we expand. Much of the work is 0-to-1: you'll shape product direction amid genuine ambiguity, translate fast-moving model and research breakthroughs into experiences developers trust, and decide what's worth building when there's no settled playbook. We also expect this person to be building a genuinely AI-native product practice: using the best available tools to think more clearly, move faster, and raise the quality of the work. We're not looking for someone who uses AI occasionally — we want someone actively developing how they work with it, and setting the standard for the team. WHAT YOU'LL WORK ON * Own product areas end to end. Take problems from early concept through discovery, definition, launch, and iteration — setting priorities for a cross-functional team and making the calls on what matters most. * Develop deep product sense for developer workflows. Spend real time with developers and engineering teams to understand how they think, where they struggle, and where AI creates the most leverage. Turn those observations into specific, well-reasoned product decisions. * Translate frontier capability into product. Partner closely with engineering and research to turn new model capabilities and agentic breakthroughs into reliable, high-value developer experiences. * Shape strategy, not just execute it. Bring a clear point of view to roadmap and direction. You'll be in the room for strategy conversations and expected to help shape outcomes, not just respond to decisions already made. * Lead through influence. Act as the connective tissue between engineering, design, research, GTM and leadership — and as a credible voice with customers. Keep a globally-minded, fast-moving team rowing in the same direction. * Maintain a high quality bar at speed. Ship quickly without losing rigour, and hold the line on quality and developer trust even when the product is changing fast. * Build an AI-native product process. Define which tools and workflows raise quality and pace, share what you learn, and help set how product gets done at Tessl. WHAT WE'RE LOOKING FOR * Experience: Roughly 6+ years in product management (or equivalent), with a track record of shipping real, technically demanding products end to end. Comfortable operating at a senior IC level with significant autonomy. * Product sense & judgment: Strong instincts for what to build and why, backed by good business judgment and the ability to reason clearly under ambiguity and incomplete information. * Technical fluency: A track record of building for technically sophisticated users — developers, engineers, or data professionals. You don't need to be an engineer, but you should be genuinely curious about how the systems you build for actually work, and able to partner with research and engineering at a technical level. * 0-to-1 instinct: Comfortable shaping direction where there's no settled product, market, or process. You're drawn to ambiguity rather than unsettled by it. * Collaboration & communication: Excellent communicator who can align and influence engineers, designers, researchers and leaders who think differently to you. Confident enough to hold a point of view, flexible enough to run with the best idea wherever it comes from. * Domain experience (a plus): Developer tools, AI/ML applications, or productivity infrastructure. Exposure to CLI tooling, agentic workflows, or evaluation systems is a genuine advantage. We don't have all the answers yet. This is a role where you'll help define new patterns, work at the edge of what's known, and shape how product is practised at a company still figuring things out in the best possible way. If that excites you, and you feel you'd be a strong fit even if you don't meet every criterion listed, we'd encourage you to apply. SALARY AND BENEFITS Office: Our brand new 10,000 sq. ft office is in the AI hub of Kings Cross, London. We have generous catering and regular social events such as team lunches, drinks and more. We require all staff to be in our London HQ at least 3 days a week on our anchor days of Monday, Tuesday and Thursday. Salary: We offer a competitive salary commensurate with experience and skills and employee share options, benchmarked against industry standards. Benefits: 25 days holiday, health insurance, including dental and vision, which extends to partners and dependents, as well as a company-matched pension. We also provide a commuting stipend for those who live outside London, and a cycle to work scheme. APPLICATION PROCESS 1. Screening call 2. Case study presentation (with the hiring panel) 3. Final round — cross-functional collaboration, leadership, and a hands-on PM workshop 4. Leadership Chat We care deeply about the warm, inclusive environment we’re building at Tessl and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! LEARN HOW WE THINK AND WORK * On Tessl, The AI Native Development Startup * Announcing skills on Tessl: the package manager for agent skills * Podcast Episode: The End of Fragmented Agent Context, Guy Podjarny Tessl CEO