Customer Care Content & Quality Lead (m/f/d)

Westwing

JOIN OUR TEAM As a Content Creator, you will play a key role in shaping how Westwing speaks to millions of design lovers across Europe. You will create and refine high-quality editorial content while working closely with copy editors and merchandisers to deliver engaging and commercially effective storytelling. Combining strong writing skills with a collaborative mindset, you ensure that copy and product presentation come together to create inspiring customer experiences. In your day-to-day work, you contribute to maintaining a consistent tone of voice and support the successful execution of key campaigns. This position is permanent and based in Munich. WHAT YOU'LL DO * Write high-quality, engaging, and on-brand editorial copy across newsletters, homepage, landing pages, and brand pages * Connect storytelling with product assortments to create compelling and effective customer journeys * Take responsibility for the execution of key campaigns (e.g. seasonal launches, Black Friday) * Act as a go-to person for editorial topics within cross-functional collaborations (Sales, Brand Buying, Marketing) * Ensure a consistent tone of voice across formats, channels, and markets * Identify opportunities to improve content quality, workflows, and performance YOU COME WITH * 3+ years of experience in Copywriting, Content Creation, or Editorial roles, ideally in e-commerce or Lifestyle * Strong writing skills with a clear sense of brand voice and storytelling * The ability to balance creative quality with business and performance goals * Confidence collaborating with cross-functional stakeholders in a fast-paced environment * A structured, hands-on, and solution-oriented mindset * Excellent communication skills in German and English, with a keen eye for stylistic nuance and impeccable grammatical accuracy WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas  * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Design & Creative

Westwing

JOIN OUR TEAM As a Junior Retail Campaigns Manager, you will play a pivotal role in our mission to inspire our customers daily. This involves supporting our Retail Campaigns Managers by closely collaborating with suppliers to bring the most exciting products to our beautifully curated Retail Campaigns page and daily Newsletter. This position is permanent and located in Munich. WHAT YOU'LL DO * Collaborate closely with suppliers to collect all relevant product data, ensuring every campaign is built on high-quality content and a compelling product selection * Continuously review and optimize campaign quality to create inspiring shopping experiences that delight our customers * Take ownership of campaign excellence by overseeing product setup, descriptions, sorting, and content, always striving to maximize commercial performance * Actively collaborate across the Retail Campaigns team, sharing insights, best practices, and new ideas to continuously raise the bar * Stay curious about design trends, emerging brands, and customer preferences, proactively identifying new opportunities and bringing fresh ideas to the team * Support Retail Campaign Managers in delivering outstanding campaigns from concept to execution YOU COME WITH * A Bachelor's degree or recognised commercial qualification in the field of business administration, communication, retail business or related fields; previous experience in a relevant field is a plus * Strong affinity for e-commerce, Home & Living, and Design  * Attentiveness to detail and accurate work ethic; diligent, organised and responsible way of working as well as hands-on mentality * A proactive mindset with a hands-on approach and the ability to see projects through to completion * Solid MS Office skills; especially Excel * Fluency in German and English WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Sales & Category Management

Westwing

JOIN OUR TEAM As a Senior Manager Cross Channel Operations, you will be part of our Content Team, leading the planning and execution of Westwing's onsite customer experience across homepage, newsletters, landing pages, and campaigns. You will own cross-channel operations, product sorting, and stakeholder alignment across Creative, Sales, Brand Buying, Marketing, and other teams. By combining operational excellence with commercial thinking, you will ensure seamless execution, scalable processes, and an inspiring customer journey while driving continuous improvements and developing the team. This position is permanent and based in Munich. WHAT YOU'LL DO * Own the cross-channel planning and execution of the homepage, newsletters, landing pages, and onsite campaigns * Optimise product sorting for landing pages to maximise relevance, engagement, and conversion * Lead cross-functional planning with Sales, Marketing, and Brand Buying to align priorities and execution * Drive operational excellence by optimising processes, workflows, and scalable planning frameworks through AI and automation * Execute market expansions and coordinate cross-functional rollout plans * Contribute to strategic planning, OKRs, and continuous improvement of onsite performance * Mentor and develop junior to mid level team members while fostering knowledge sharing and best practices YOU COME WITH * Several years of experience in e-commerce operations, visual merchandising, content operations, or a comparable cross-functional role * Strong project management and organisational skills with the ability to manage multiple priorities simultaneously * Commercial mindset and a good understanding of customer behaviour, onsite merchandising, and conversion drivers * Excellent stakeholder management and communication skills across interdisciplinary teams * A proactive, hands-on attitude with a strong sense of ownership and continuous improvement * Experience leading projects and mentoring team members in a fast-paced environment * Fluency in English; German is a plus WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Design & Creative