Customer Value Team Lead

Tacto

YOUR IMPACT Procurement is 60-70% of revenue for industrial companies and their biggest lever for profitability. Most can't make sense of their own procurement data, let alone use it strategically. Tacto changes that, and Solution Engineering is the function that turns our platform into customer reality. As Solution Engineering Lead, you own the engine that gets customers live, fast, and at quality. You sit between Product, Sales, and Customer Value, making sure every piece connects. You lead a team of ~5 Solution Engineers plus our Proof-of-Value function, own the link to Engineering on technical pipeline improvements, and are the senior technical face we put in front of customers when things matter most. You're building the implementation engine that scales with us. YOUR TASKS * Lead the team. Hire, develop, and manage ~5 Solution Engineers plus our PoV function. Set the bar for quality and speed. Lead with empathy and performance in equal measure. * Build the implementation system. Design the processes, capacity planning, and quality controls that let us onboard customers predictably. Document what works, kill what doesn't, jump in hands-on when complexity demands it. * Own the vision. Develop and drive an idea on where the solution engineering team needs to develop, organizationally and technically. * Run presales. Conduct IT presales calls with prospects. Align with AEs on scope and technical stretch. Be assertive about what we can and can't commit to. * Drive technical scalability. Partner with Product, Data, and Engineering to automate manual work out of existence. Serve as the link between SE and the broader Tech org. Push for productization wherever the team finds workarounds. * Own customer escalations. Lead technical escalations with Heads of Procurement and IT. Be the senior presence customers trust and your team learns from. * Be AI-native. Use AI to 10x team productivity. Experiment, measure, scale what works, and build it into how the team operates. YOUR PROFILE * 5+ years in demanding project environments. Software implementation, technical program management, or top-tier consulting at Manager level or above. You've coordinated complex workstreams, owned senior stakeholders, and delivered under pressure. * 1+ years leading teams in fast-paced environments where you set the standard. * System builder. You've run or built systems that implement customers quickly, and you keep improving them. You find opportunity in any constraint. * Execution machine. Pragmatic prioritization, hands-on when it counts, structured in how you distribute work. * People leader with backbone. Clear guidance under uncertainty, decisions made without hesitation. Empathic, but pushes people to their max. * Technically fluent. You understand data structures, ERP systems, and how pipelines work, and you have your own opinion on how to revolutionize Solution Engineering. * Senior presence with customers. Comfortable in C-level escalations with Heads of Procurement and IT. * Native or C1 German, fluent English. Nice-to-have * SQL or Python skills; experience with data pipelines * ERP expertise (SAP especially) * Experience working with the German industrial Mittelstand WHO THRIVES HERE (AND WHO DOESN'T) You're not starting from zero. There's a working SE function, a strong customer base, and clear direction. But the next stage of scale won't happen without serious system design, technical judgment, and people leadership. If you want a pure people-management role detached from technical depth, this isn't it. If you want to build the implementation engine behind one of Europe's most ambitious B2B SaaS companies, you'll love it here. INTERVIEW PROCESS 1. Intro call with our Talent team 2. Deep dive with our Head of CX, the person you'd report to 3. Onsite incl. Case study + cross-functional 1:1s with Product, Sales, and CV WHY TACTO * Real ownership. You own one of the most consequential operational functions at Tacto - the engine that turns our product into customer outcome. * Scope that grows. SE team, PoV, CBAM, Support, the link to Engineering, all in one seat. The role expands with the company. * Direct senior leadership exposure. You report into our Head of CX and work alongside the founders on the operational backbone. * AI-native team. You push AI into every part of how SE operates, not just where it's convenient. * The team: 100+ people, founded by CDTM/TUM/Berkeley alumni. You work directly with the Sr. Leadership Team * AI-native product: We ship AI features continuously and are building for the AI endgame * Munich, hybrid (4 days in office): Competitive compensation + Meaningful equity sized to match the importance of the role OUR BACKGROUND Tacto is building the intelligence layer that connects AI to the physical world of manufacturing, starting with procurement. AI is transforming every industry, but it stops at the factory gate. The knowledge that holds manufacturing together - part costs, suppliers, materials - is scattered across systems and people. Over 50% of a product's cost originates from suppliers, making procurement the single largest cost lever in manufacturing and the missing connection between the digital and the physical world. Yet it still runs on Excel and legacy systems. We're changing that with our Procurement Intelligence Platform, trusted by hundreds of companies running billions of Euros of material. Based in Munich, we are 100+ passionate builders who are in-office, with high expectations, fast growth, and a lot of fun. We are supported by >€50m from Sequoia, Index, and Europe's leading tech entrepreneurs and industry veterans. WHY IT MATTERS Manufacturing forms Europe's economic backbone, driving a fourth of Europe's GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives. But the world is changing. The US dominates the digital world of bits. China is scaling the world of atoms, manufacturing at unprecedented speed and scale. Geopolitics are more uncertain than ever. Europe's strength lies in its deep industrial knowledge through generations of engineering. Manufacturing worldwide runs on European machines and software. But that heritage is only an advantage if we leverage it in the age of AI. Tacto builds the AI that connects Atoms and Bits, empowering our Industrial Base to Stay Stronger and building a lighthouse for European tech. WHAT WE OFFER The people at Tacto are passionate about building the organization, growing themselves, and our product while having fun and being real. We have high expectations, great talent density, and a culture where your ambition, performance, and agency are what count - not where you come from or how big your ego is. You'll grow at the forefront of AI, have real ownership and impact, and be surrounded by the best people in their field who challenge you and make you better every day. That is demanding and rewarding, but that's where we thrive. Besides that you have: * Money: Competitive salary & equity in the company with real upside, so you are invested in our success * Workplace: A vibrant in-office culture (> 4 days/week) in a beautiful office in central Munich * Development: A development budget and regular exposure to exceptional people, e.g., Lunch & Learns, peer mentoring, external speakers * Time off: 26 + 4 vacation days per year (4 fixed “company rest days”) as well as regular off-sites and team events * Health: Wellpass membership, of course, a fruit basket (!), and access to Jobrad, for your health * Family & Social Security: Voluntary pension contribution, voluntary KITA subsidy for your children Tacto is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Tacto

YOUR IMPACT As an intern at Tacto, you'll have real impact and real ownership. It’s important for us to give motivated, ambitious students a steep learning curve and an honest look at what it takes to build one of Europe's fastest-growing startups. We hold interns to the same bar as full-time hires, which means we only bring on people who we trust to lead projects independently and who we'd genuinely want to work with long-term. You'll join one of our teams – Business Development, Customer Value, Talent & Organizational Development, Marketing & Growth, Strategy & Operations, Procurement Data Analyst, or Sales Operations & Enablement – based on where your skills and our needs align. By the end of the program you’ll leave with hands-on experience, strong role models, and a powerful network. WHERE YOU MIGHT WORK Depending on the match, you could join one of these teams: * Business Development – Drive Tacto’s expansion by uncovering new growth opportunities, supporting sales execution, and directly contributing to how we win new customers * Customer Value – Help our customers unlock real, measurable cost savings by turning procurement into a strategic advantage with Tacto. Collaborate closely with product & sales * Talent & Organizational Development – Help make Tacto the most performant organization in Europe through hiring, retention, processes and culture. Collaborate closely with all departments & teams * Marketing & Growth – Shape how the market perceives Tacto by driving positioning, brand, and growth initiatives for Europe’s leading procurement platform. Work closely with sales & customer value * Strategy & Operations – Act as the architect of our expansion, uncovering the strategic levers that define our future and translating them into the concrete operational engines that power Tacto’s scale * Procurement Data Analyst - Turn customer data into compelling business cases that directly support closing deals and proving Tacto’s value * Revenue Operations – Act as the execution backbone of our revenue engine, refining and driving strategic projects end-to-end across Business Development, New Sales (AEs) and Expansion (customer experience), turning the levers that shape our growth into repeatable operating systems that scale Tacto HOW IT WORKS 1. You apply once - this application covers all our internship positions across departments 2. Tell us your preferences - rank the areas you're most interested in (we ask in the application form) 3. First call - we'll come prepared with a clear proposal on which team we think fits best and why. We discuss your skills, our needs, and where you can have the most impact 4. Case study - if we move forward, you'll work on a case with the team lead from your proposed department 5. We match and place you - you join a specific team & are all set to have an impact from day 1 Once you're in, you'll work primarily in your department. Depending on interest and capacity, there are usually opportunities to contribute to cross-functional projects as well to broaden your horizon. We also host regular events with top-tier founders and speakers from the startup ecosystem - e.g. Andreas Klinger at Lunch & Learn, 2-day AI Hackathon in our office, Basti Schuon at Lunch & Learn - so you get exposure to the full picture of building a startup, not just your corner of it. WHAT YOU NEED TO WORK AT TACTO * Experience in a fast-paced environment (startup, scale-up, consulting, whatever pushed you) * Self-driven - you don't need hand-holding * Naturally curious - you ask questions and dig deeper * You actually want to build things and take ownership * Strong communication skills in German and English * You care about the problem we are solving & are mission-aligned - helping the European Industry to stay competitive in the long-term WHERE OUR PREVIOUS INTERNS WORK NOW After Tacto, over 10 former interns have founded their own companies, with e.g. 3 already going through Y Combinator. Others have joined programs like CDTM (5+ acceptances), moved into top consulting firms, or joined early-stage startups and VCs. The common thread: they all got a real understanding of what it takes to build and scale a company. OUR BACKGROUND Tacto is building the intelligence layer that connects AI to the physical world of manufacturing, starting with procurement. AI is transforming every industry, but it stops at the factory gate. The knowledge that holds manufacturing together - part costs, suppliers, materials - is scattered across systems and people. Over 50% of a product's cost originates from suppliers, making procurement the single largest cost lever in manufacturing and the missing connection between the digital and the physical world. Yet it still runs on Excel and legacy systems. We're changing that with our Procurement Intelligence Platform, trusted by hundreds of companies running billions of Euros of material. Based in Munich, we are 100+ passionate builders who are in-office, with high expectations, fast growth, and a lot of fun. We are supported by >€50m from Sequoia, Index, and Europe's leading tech entrepreneurs and industry veterans. WHY IT MATTERS Manufacturing forms Europe's economic backbone, driving a fourth of Europe's GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives. But the world is changing. The US dominates the digital world of bits. China is scaling the world of atoms, manufacturing at unprecedented speed and scale. Geopolitics are more uncertain than ever. Europe's strength lies in its deep industrial knowledge through generations of engineering. Manufacturing worldwide runs on European machines and software. But that heritage is only an advantage if we leverage it in the age of AI. Tacto builds the AI that connects Atoms and Bits, empowering our Industrial Base to Stay Stronger and building a lighthouse for European tech. WHAT WE OFFER The people at Tacto are passionate about building the organization, growing themselves, and our product while having fun and being real. We have high expectations, great talent density, and a culture where your ambition, performance, and agency are what count - not where you come from or how big your ego is. You'll grow at the forefront of AI, have real ownership and impact, and be surrounded by the best people in their field who challenge you and make you better every day. That is demanding and rewarding, but that's where we thrive. Besides that you have: * Money: Competitive salary & equity in the company with real upside, so you are invested in our success * Workplace: A vibrant in-office culture (> 4 days/week) in a beautiful office in central Munich * Development: A development budget and regular exposure to exceptional people, e.g., Lunch & Learns, peer mentoring, external speakers * Time off: 26 + 4 vacation days per year (4 fixed “company rest days”) as well as regular off-sites and team events * Health: Wellpass membership, of course, a fruit basket (!), and access to Jobrad, for your health * Family & Social Security: Voluntary pension contribution, voluntary KITA subsidy for your children Tacto is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Westwing

JOIN OUR TEAM As a Director Performance Marketing, you will own the strategy, scaling, and optimisation of Westwing’s performance marketing engine across Europe, driving profitable customer acquisition, retention, and maximising customer lifetime value. Reporting directly to our Chief Marketing Officer and serving as a critical member of the Marketing Leadership team, you will define and execute our performance marketing roadmap across markets. You will lead a high-performing organisation with teams spanning across Performance Marketing, Analytics, and Growth processes. We are looking for someone who can seamlessly bridge analytical rigor with premium brand intuition, balancing high-level strategic vision with a hands-on, execution-focused mentality to maximise efficiency in a fast-paced environment. This position is permanent and based in Munich. WHAT YOU'LL DO * Define and execute a comprehensive growth strategy across the full customer funnel aligned with overall business goals and Westwing’s premium brand equity, while partnering with cross-functional leadership (Marketing, Product, Commercial) and acting as a strategic advisor to the Executive team * Lead and future-proof Westwing’s multi-million euro acquisition ecosystem across Europe, including Paid Social, SEA, SEO, GEO (Generative Engine Optimisation), Affiliate, and Creator Marketing * Identify, develop, and implement scalable internal processes, AI initiatives, and testing frameworks to enhance growth velocity and campaign execution * Continuously analyse channel performance metrics to maximise ROI, leveraging data-driven insights to shift budgets dynamically across international markets * Own and continuously refine Westwing’s Multi-Touch Attribution (MTA) model, and establish best-in-class measurement frameworks, including incrementality testing, media mix modeling (MMM), as well as forecasting to connect marketing spend directly to business outcomes (LTV, CAC, EBITDA) * Lead, mentor, and scale a diverse team of senior leaders and experts, embedding a data-driven mindset and culture of innovation and accountability to build a bridge between technical execution and creative thinking YOU COME WITH * 10+ years of professional experience in Growth Marketing, Performance Marketing, and e-commerce, with a proven track record of driving profitable growth at scale for a consumer-facing or marketplace brand * 5+ years of leadership experience with experience in scaling international, cross-functional teams and managing significant multi-million euro marketing budgets * A deep understanding of modern performance ecosystems combined with a passion for home & living, a strong commercial mindset, and the ability to connect marketing performance to business outcomes while respecting a premium brand’s identity * Advanced proficiency in data analysis, data interpretation, and modern measurement frameworks (attribution, MMM, incrementality testing) * Readiness to operate in a fast-paced, high-growth, and international environment with a strong drive to innovate and take Westwing to the next level * Fluency in English and German to ensure seamless collaboration with diverse local and international stakeholders WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * A competitive compensation package including salary, benefits, and equity * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Marketing