Head of Customer Success (all genders)

Wemolo

Wemolo ist einer der führenden Anbieter für digitales Parkraum-Management in Europa. Wir verbinden innovative Technologie, physische Operations und Customer Excellence – und wachsen schnell in Deutschland, Österreich, der Schweiz, Polen und Italien. Für unser deutsches Customer Success suchen wir eine empathische und strukturierte Führungspersönlichkeit, die das Team auf das nächste Level hebt. In dieser Rolle bist du ein strategischer "Enabler": dein Fokus liegt zu 100 % auf dem Teamerfolg, der Prozessqualität und einem erstklassigen Onboarding unserer Kunden. WHAT TO EXPECT * People Leadership: Du führst und mentorst ein Team von rund 7 Customer Success Managerinnen und Managern (ein Mix aus Junior- und Senior-Profilen) durch regelmäßige 1:1s, klares Feedback und individuelle Entwicklungsgespräche. * Team-Enablement: Du schaffst sichtbare Entwicklungspfade innerhalb des Teams und etablierst klare Verantwortlichkeiten, um Einzelpersonenabhängigkeiten nachhaltig abzubauen. * Operative Steuerung: Du steuerst die Prioritäten des Teams und überwachst zentrale KPIs wie Cycle Times, Customer Health und die Onboarding-Qualität. * Prozess-Optimierung: Du übersetzt unseren Kundensegmentierungsrahmen in den Teamalltag und führst ein strukturiertes Customer Readiness Tracking ein. * Eskalations-Management: Du agierst als verlässliche Sparringspartner- und Eskalationsinstanz und coachst dein Team bei komplexen Kundensituationen, während die finale Lösungsfindung und Ownership beim Customer Success Manager bleibt. * Stakeholder-Schnittstelle: Du koordinierst die Account-Management-Übergabeprozesse mit dem Commercial-Team und vertrittst die Stimme deines Teams strukturiert gegenüber dem Head of Customer Success. * Projektmitarbeit: Du wirkst aktiv an abteilungsübergreifenden Projekten mit, wie der Standardisierung von Prozessen und dem Ausbau unseres Leveling-Frameworks. INSPIRE US BY Must-haves: * Background: Du hast ein erfolgreich abgeschlossenes Studium oder eine vergleichbare Qualifikation und bringst min. 5 Jahre fundierte Berufserfahrung im Customer Success oder einem vergleichbaren operativen Kundenkontakt-Umfeld mit. * Leadership Erfahrung: Du konntest bereits signifikante Führungserfahrung in einer disziplinarischen Rolle sammeln. * Enabler Mentalität: Du definierst deinen Erfolg durch den Erfolg deines Teams und befähigst Menschen dazu, Probleme selbstständig zu lösen. * Strukturierungsstärke: Du zeichnest dich durch eine extrem strukturierte Arbeitsweise aus, denkst in skalierbaren Strukturen und Prozessen und schaffst dadurch Klarheit für dein Team. * Ownership im Wandel: Du zeigst dich belastbar und übernimmst Ownership in einer dynamischen Übergangsphase, in der sich das Team und die Strukturen im Aufbau befinden. * Tool-Knowledge: Vertrautheit mit gängigen CRM- und Operations-Tools wie Salesforce, Notion oder vergleichbaren Systemen. * Language Skills: Du kommunizierst absolut sicher und professionell auf Deutsch (C2-Niveau) und Englisch (mindestens C1-Niveau) – sowohl intern als auch im direkten Kundenkontakt. Nice-to-haves (Extra points for): * Domain Expertise: Erfahrung in einem SaaS- oder Tech-Unternehmen, idealerweise mit einer physischen Komponente (Kombination aus Hardware & Software). * Tool-Knowledge: Vertrautheit mit gängigen CRM- und Operations-Tools wie Salesforce, Notion oder vergleichbaren Systemen. * Methoden-Kompetenz: Erste Berührungspunkte mit Customer Segmentation, Customer Journey oder Cycle-Time-Metriken. INNOVATION THROUGH DIVERSITY Unabhängig von deinem Hintergrund, deiner Herkunft, deiner Geschlechtsidentität oder deinen individuellen Voraussetzungen ist es deine Persönlichkeit, die uns interessiert. Deshalb schaffen wir eine Kultur des Miteinanders und des Respekts, in der jedes Teammitglied ein Mitspracherecht hat, sich persönlich weiterentwickeln kann und wertgeschätzt fühlt. STILL HERE? DANN KÖNNTEN WIR EIN PERFEKTES MATCH SEIN! Bewirb dich am besten über unser Bewerbungsportal - so landet deine Bewerbung direkt bei uns im Team und wir können sie schnell und unkompliziert prüfen. Falls du Fragen hast, schreibe gerne an Mary Wolf unter mary.wolf@wemolo.com. Ready to own (y)our growth?

Avelios Medical

ABOUT US Our mission at Avelios is to unlock clinical data to power seamless healthcare operations for better patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care. We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths. THE TEAM AND ROLE As Head of Marketing (all genders), you won’t inherit a playbook—you’ll write it. You set up Avelios’ marketing function and play a key role in shaping our story, brand and growth strategy behind our next stage of scale. At the same time, your work will have a meaningful impact far beyond marketing metrics. By helping hospitals adopt modern, AI-native software, you contribute to transforming one of society’s most important infrastructures: healthcare. Few roles offer the chance to combine meaningful impact with this level of ownership and creative freedom. YOUR RESPONSIBILITIES * Establish our company as a trusted healthcare leader by translating market insights, customer needs and product strengths into a clear growth narrative * Lead multi-channel demand generation campaigns that generate measurable revenue impact, optimized through experimentation and analytics * Create high-quality, targeted content that educates stakeholders and establishes thought leadership in AI-native healthcare transformation * Develop and lead a lean, high-impact team while fostering ownership and leveraging agencies and partners YOUR QUALIFICATIONS * Completed degree from a top-ranked business school with a focus on marketing or a journalistic education * Proven experience in a similar marketing role, ideally in a top-tier agency, scale-up or SaaS environment * Excellent leadership skills with an entrepreneurial mindset to get things done * Keen interest in healthcare technology with the ability to craft engaging, professional content tailored to hospital and healthcare audiences * Fluency in German and English, both written and spoken YOUR BENEFITS * A promising opportunity to establish a marketing function in a scale-up backed by leading international VCs, SAP and Fresenius * An international, informal team structure in a motivating scale-up atmosphere, allowing you to participate directly in our growth story and the overall success of Avelios * A virtual stock option package (VSOP) that lets you benefit from Avelios’ long-term value creation * A monthly meal allowance of up to 75 euros, full coverage of the Deutschlandticket, Urban Sports Club or a subsidized Wellpass membership, a bike leasing program and Corporate Benefits that give you access to discounts from a wide range of providers in various areas

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.  About the Role We're looking for an experienced Solutions Consultant to join our new Solutions team. As a member of the team, you will partner with our sales and success teams as a product and accounting systems expert to help win new customer revenue and expand the revenue of existing customers. In this role, you will be responsible for understanding the business requirements of our prospects and delivering personalised live demos. Consultants need to obtain a deep understanding of all aspects of the Payhawk platform so that they can tailor its capabilities to various use cases. Additionally, Consultants will be required to capture and provide customer feedback to the product management team in order to drive product development. Responsibilities  * Develop and maintain expertise in feature functionality and practical application of all our product offerings. * Participate in the RFI/RFP processes and respond to technical questions. * Deliver personalised live product demonstrations. Including Integration demos, workflows and other complex use cases. * Design, validate and document a product configuration and implementation strategy to share with prospective customers. * Provide accounting and/or accounting system expertise. * Partner with Sales teams to enable and provide accounting context to drive new business revenue. * Partner with the local marketing team attending marketing events and supporting content reviews. * Collect and analyse feedback from prospective customers and communicate it with customer success, engineering, and product management teams in order to drive the product roadmap. Requirements  * Minimum of 5+ years of experience in an ERP Implementation Role or similar finance role (E.g. Financial Controller, Head of Finance etc) * Previous SAP experience is a must * Professional Accounting Qualification e.g. ACA/ACCA/CIMA is preferred but not required. * Experience working in both pre-sales and implementation is preferred. * Excellent verbal and written communication, customer service, and interpersonal skills. * Native German speaker * Ability to build relationships with potential customers, understand their environment and introduce new concepts to solve problems. * Ability to balance multiple competing priorities. * Comfort with a fluid, fast-paced environment. * A passion for problem-solving. Company Benefits * 30 days holiday paid leave, plus bank holidays * Competitive compensation package * Additional medical care * Exchange policy to another Payhawk office (Amsterdam, London, Paris, Barcelona, Sofia, Vilnius) * Flexible working hours and opportunity to work from home * Regular team-wide events * Personal assistant service * Multisport card fully funded by us * Opportunity to use the Payhawk product with monthly travel allowance.   Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.