Senior Account Manager DACH (m/f/d)

Acto

DEINE ROLLE Du möchtest Teil eines schnell wachsenden, VC-finanzierten Tech-Start-ups werden und uns dabei helfen, B2B-Vertriebsteams in den Bereichen Logistik, Großhandel und B2B-Konsumgüter aus dem Datenchaos zu befreien und mit Hilfe von KI schneller bessere Entscheidungen zu treffen und damit die Produktivität zu steigern? Dann bist Du bei Acto genau richtig! Wir suchen einen Senior Account Executive (m/w/d), der eine entscheidende Rolle in der Kundengewinnung für unsere KI-getriebene Softwarelösung übernimmt. Als Senior Account Executive (m/w/d) spielst Du eine zentrale Rolle im Revenue-Team und bist verantwortlich für den gesamten Sales Cycle – von der ersten Ansprache bis hin zum erfolgreichen Abschluss. Deine Ziele: Neue Kunden gewinnen, den Umsatz steigern und Acto’s Erfolg maßgeblich mitgestalten. Du arbeitest dabei eng mit unserem Gründer Pascal zusammen, um unsere Ziele zu erreichen und mit Acto category-defining Software zu erschaffen. Der Job ist hybrid ausgelegt und kann entweder aus unserem Office in München oder Berlin ausgeübt werden. DEINE MISSION * Pipeline Aufbau: Durch proaktive Outbound Aktivitäten (insbesondere per Telefon) und die enge Zusammenarbeit mit Marketing und RevOps, sorgst Du für qualifizierte Leads und eine gefüllte Pipeline. * Produktdemos: Du führst unsere Target Persona (Vertriebsleiter) durch unser Produkt, zeigst ihnen durch Deine tiefen Kenntnisse unseres Produkts den Mehrwert von Acto auf und sorgst für eine reibungslose Customer Journey. * Closing: Nach einer erfolgreichen Produktdemo bist Du verantwortlich für die Klärung vertraglicher und technischer Details und bist verantwortlich für den Abschluss von neuen Deals. Hierbei steht Dir unser Customer Success Team unterstützend zur Verfügung. * Markt Feedback: Durch Deinen engen Kundenkontakt, gibst Du Produktfeedback an unser Product Team weiter und sorgst so dafür, dass unsere Lösung bestmöglich auf Kundenbedürfnisse eingeht. * Persönliche Weiterentwicklung: Du optimierst fortlaufend Deine Sales Strategien und entwickelst und verbesserst regelmäßig Dein Verständnis für unser ICP, unsere Value Proposition und die Sales Journey bei Acto. DEIN PROFIL: WAS DU BRAUCHST * Erfahrung: Du bringst mindestens vier Jahre relevante Vertriebserfahrung mit, idealerweise aus dem Bereich B2B-SaaS und hast Lust, im Fast-Paced Environment eines Seed-Stage Startups richtig durchzustarten und gemeinsam mit uns Product-Market-Fit zu erreichen. * Marktkenntnis: Du kennst Dich im deutschen B2B-Software-Markt aus und verstehst die Herausforderungen und Anforderungen von Kunden im Mittelstand. * Kundenorientierung: Du schaffst es, Kundenbedürfnisse schnell zu identifizieren und erkennst, wie unsere SaaS-Lösung diese effektiv adressieren kann. * Eigeninitiative: Du bringst eine Hands-On-Mentalität mit, fühlst Dich im schnelllebigen Startup Umfeld wohl und ergreifst bei Bedarf proaktiv die Initiative, um relevante Themen voranzutreiben.  * Kommunikationsstärke: Mit Deiner professionellen, gewinnenden Art schaffst Du es, komplexe Themen in verständlichen Portionen und an verschiedene Zielgruppen zu transportieren und überzeugst so Entscheidungsträger auf allen Ebenen. * Sprachkenntnisse: Fließende Deutsch- und gute Englischkenntnisse sind erforderlich, um sowohl mit Kunden als auch intern effektiv zu kommunizieren. WARUM ACTO? * Hybrides Arbeitsmodell: Wir lieben es, echte Kontakte zu knüpfen und glauben daher an ein hybrides Modell mit drei Tagen pro Woche in unserem Münchener oder Berliner Office und gleichzeitiger Freiheit zu gelegentlicher Remote Arbeit, falls gewünscht. * Sicherheit: Du bekommst einen unbefristeten Arbeitsvertrag und 30 Tage Urlaub. * Ausstattung: Du erhältst ein State-of-the-Art Hardware Setup, bei dem Du zwischen Mac und Windows wählen kannst. * Sportangebote: Damit Du Dich neben der Arbeit auch sportlich auspowern kannst, bezuschussen wir Dir Wellhub (Gympass) und ein Jobrad. * Kultur: Wir sind ein ambitioniertes Team, was mit acto viel erreichen will, nehmen uns aber alle selber nicht zu Ernst und haben gerne Spaß zusammen, sei es beim gemeinsamen Arbeiten, bei regelmäßigen Team events oder unseren jährlichen Off-sites, wie im Mai in Lissabon. * Entwicklungsmöglichkeiten: Steile Entwicklungsmöglichkeiten ohne festgefahrene Hierarchien, wenn die Performance stimmt, hängst Du bei uns nicht ewig auf Deiner Position fest, sondern kannst schnell den nächsten Schritt gehen.

Eye Security

About Eye Security Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients. About this role As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you. What You’ll Do * Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention. * Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value. * Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback. * Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences. * Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes. What You Bring * You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. * You communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations. * You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce. * You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value. * You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus. What We Offer * A meaningful mission: protect organizations across Europe from real-world cyber threats. * A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections. * Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds. * Full ownership of a strategic function in a high-growth cybersecurity scale-up. * Weekly lunches (NL) and Thursday socials to stay connected. * A generous time-off policy, including wellbeing and volunteering days. Ready to take ownership, bring ideas to life, and inspire others? We’d love to hear from you. Apply now and become part of our mission at Eye Security.

doinstruct

SENIOR CUSTOMER SUCCESS MANAGER (DACH) We build software that helps organizations onboard, enable optimal processes, and scale their teams. Our customers aren't startups or tech companies; they're mid-sized to large manufacturers, industrial operators, and traditional enterprises that are genuinely trying to change how they work, and that makes the CSM role here harder and more interesting than most. We're hiring a Senior Customer Success Manager to own a portfolio of complex enterprise and corporate accounts across DACH. If you want to only run a proven CS playbook, this probably isn't the right role. We're still building ours and constantly like to challenge ourselves and question what is really effective. Our customers have real operational complexity, long internal decision cycles, and limited appetite for tools that don't immediately prove their worth. The person who'll do well here is someone who wants to figure that out, not someone who's waiting to be told how. 🛠 WHAT YOU'LL DO * Own a portfolio of enterprise and corporate accounts (typically 1,000+ employees) from onboarding through adoption, renewal, and expansion. NRR is your number. * Build relationships that go beyond the scheduled QBR. You're the person customers call when something needs to move, whether that's with their QM-, HR-, operations lead or GM. * Lead Proof of Value (POV) phases for enterprise prospects in close collaboration with AEs. This is about 15% of the role. You're not in a sales seat, but you understand what makes a POV land and what kills it. * Turn complex, often vague customer goals into success plans with real milestones, adoption targets, and expansion signals. Then hold both sides to them. * Manage your portfolio actively. You decide where to put time, which accounts need more attention, and where to push for growth. * Work closely with AEs on renewal and expansion, and bring specific product feedback into roadmap conversations. You're the clearest signal we have on what enterprise customers actually need. 🧑‍💼 WHO YOU ARE * 4 to 6 years in Customer Success, Account Management, or SaaS Consulting, owning complex B2B accounts, not just supporting them. * You've worked with customers who aren't naturally tech-savvy and still driven adoption and real outcomes. You know how those environments operate. * You've been close to a commercial motion before, through POV involvement, expansion ownership, or renewal conversations. You understand what close collaboration with an AE requires of you without having to become one. * When something isn't working for a customer, you figure out why and do something about it. You don't wait for the next check-in to surface it. * You can run a meeting with a GM and a follow-up with an operations lead and make both feel like genuine partnerships. That range is not new to you. * You've worked in a growth-stage SaaS company before (Series A to C) and know what that means in practice: processes that aren't finished, priorities that shift, and things you have to build yourself. * You speak German & English fluently; the kind where you can have a hard conversation with a customer and come out with the relationship intact. 📈 WHAT SUCCESS LOOKS LIKE 3 MONTHS Ramp-up is done. You've met your accounts, understood where each one stands, and taken over relationships that feel owned, not just handed off. You're running new customer onboardings independently. 6 MONTHS Your portfolio has clear momentum. Expansion opportunities are mapped. You've supported at least one POC end-to-end. Your AE knows you're the person to bring in early. 12 MONTHS NRR in your portfolio reflects decisions you made, not luck. You've contributed something concrete to how we run CS at enterprise scale: a sharper POC motion, a better success plan format, a playbook someone else can actually use. The 12-month version of this role looks different from the day-one version, and you're a reason why. 🚀 WHY JOIN DOINSTRUCT? * We’re building something meaningful with clear customer impact across industries * Opportunity to shape strategy, playbooks, and CS culture in a scale-up environment * Work with a diverse customer base where your voice matters internally and externally * Performance-driven, but no burnout culture – we believe in smart focus, not busywork * Competitive compensation, including NRR-based bonus & POC conversion incentives ____ At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development. Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply. We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct. _ For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.