Assistant Waiter - Soho Roc House, Mykonos

Soho House

KEY RESPONSIBILITIES – ASSISTANT WAITER As an Assistant Waiter, you play an important role in creating memorable dining experiences for our members and guests. Working alongside the service team, you'll ensure every interaction reflects Soho House's commitment to genuine hospitality, attention to detail and exceptional service. GUEST EXPERIENCE * Deliver warm, engaging and personalised service, ensuring every member and guest feels welcomed and valued. * Support the team in achieving guest satisfaction and departmental service goals while contributing to food and beverage revenue targets. * Follow Soho House service standards and sequence of service across breakfast, lunch, dinner, private events and special occasions. * Engage with guests throughout their dining experience, anticipating their needs and responding promptly to feedback or requests. * Resolve minor service concerns confidently and escalate any operational issues to the Club Manager or Supervisor where appropriate. SERVICE OPERATIONS * Assist in preparing, setting and maintaining restaurant sections to the highest standards before, during and after service. * Escort members and guests, reset tables efficiently and provide seamless support to ensure smooth restaurant operations. * Complete daily opening, closing and side duties as allocated by the Head of Department or Supervisor. * Communicate special requests, guest preferences and operational updates promptly to the management team. * Maintain exceptional knowledge of menus, daily specials and service procedures. STANDARDS & COMPLIANCE * Consistently uphold Soho House brand standards, ensuring attention to detail in every aspect of service. * Maintain impeccable personal grooming and professional appearance in line with company guidelines. * Follow all food safety, hygiene, health and safety policies and operational procedures. * Attend all scheduled training sessions and actively participate in learning and development opportunities. * Comply with all company policies, procedures and code of conduct while promoting a positive and collaborative team culture.

Soho House

The Role…  At Soho House, the Events Operations Assistant is involved in providing exemplary service during various events and functions. Events Operations Assistant play a crucial role in ensuring that guests have a positive and enjoyable experience  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to add children) * Dental Plan (option to add children) * Birthday Day Off * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Customer Service: Greeting and assisting guests in a friendly and professional manner, addressing their needs, and ensuring overall satisfaction.   * Table Service: Setting up and maintaining banquet or event tables, serving food and beverages, and clearing dishes in a timely and efficient manner.   * Communication: Effectively communicating with kitchen staff, bartenders, and other service team members to coordinate the smooth flow of the event.   * Attention to Detail: Paying close attention to details such as table settings, food presentation, and ensuring that guests' requests and preferences are met.   * Problem-solving: Quickly addressing any issues or challenges that may arise during the event, such as handling special dietary requests or resolving guest concerns.   * Teamwork: Collaborating with other event staff, including servers, bartenders, and event coordinators, to ensure seamless execution of the event.   * Efficiency: Working efficiently to ensure timely service and contribute to the overall success of the event.   * Anticipate guest needs and offer suggestions, and respond urgently and appropriately to guest concerns and requests.   * Breakdown, clean and set-up of tables, buffets, and food station's  * Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's origin, taste, and preparation methods; communicate guest requests including any special needs or requests to the kitchen.   * To retain menu information including all allergen notices. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Events Operations Assistant for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Passion for Food, drink and hospitality  * Strong attention to details  * Excellent customer service  * Fluent in English  * Organised and reliable  * Ability to handle feedback to achieve member satisfaction  * Ability to multitask and work in a fast-paced environment  * Ability to understand and follow written and verbal instructions  Physical Requirements:  * Must be over the age of 18  * Must be able to seize, grasp, turn and hold objects by hand  * Able to work on your feet for at least 8 hours  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15—£15 GBP

Soho House

We are looking for a “Waiter with the qualifications below: Qualifications: * Ability to work well under the pressure of coordinating many requests at any given time * Ability to work flexible hours, including weekends, holidays if necessary * Knowledge of  POS device * Service knowledge * Spoken and written fluency in English Job Description: * Inform guests about the special items for the day and menu changes if any * Suggest food and beverages to the guests and also try to up-sell * Take food and beverage orders from the guests on the order taking pads * Making sure that the order is correct by repeating them to the guests * Entering the food and beverage in our Micros System * Mise-en-Place / adhering to the duties check-lists * Performing basic cleaning tasks as needed or directed by supervisor/manager * Filling in for absent staff as needed * Communicate to the guests and provide assistance with their queries * Coordinate with different departments (i.e. bar/kitchen etc.) to ensure smooth operation and guests satisfaction * Promptly respond to the guests with any additional requests * Adhere to grooming and appearance standards consistently * Is aware of allergy procedure * Is familiar with all tasting-notes from all menu items (food and beverage) * Help other areas of the restaurant when needed * Is familiar with the waiter-cashing out procedure * Making sure that a proper handover has been done before leaving the shift