Description Position at New York City Transit Department: Department of Subways Location: 130

Livingston, Brooklyn, NY 11201 Position Title: Business Process Improvement/System Support Analyst, Emerging Talent

Intern Hourly Rate: $19.00 (Undergraduate) All internship positions are onsite and require regular, in-person

attendance at the designated work location. OVERVIEW OF DEPARTMENT: The Business Process Improvement/System Support Unit within

New York City Transit’s Department of Subways, Operations Support, serves as the agency’s business owner for enterprise workforce

management and timekeeping systems supporting approximately 30,000 employees across multiple operational departments. These

systems include ATS, UTS, and the MTA Insight application. RESPONSIBILITIES: The intern will be responsible for assisting with the

following: Document and track post-implementation issues for the digitized exception claim form (overtime slip) including logging

user issues and coordinating resolutions. Compile and analyze user feedback on the digitized overtime slip process to identify

recurring issues and recommend process refinements. Assist with requirements documentation for the Construction Flagging Employee

Automation Pick feature with the MTA Insight App. Support User acceptance testing (UAT) for the Construction Flagging Automated

Pick Process, including test case preparation, tracking, and issue logging. Provide post-production user support for the

Construction Flagging Automation Pick, capturing field issues and escalating as appropriate. Assist with requirement documentation

for the new data fields within the UTA database. Support the timely entry of TA account numbers in the database. Assist with

general administrative tasks in support of unit operations PROJECTS: Support post‑implementation activities for the Digitization

of Exception Claim Form initiative, including issue tracking, user feedback review, and process refinement. Assist with the

requirements, UAT and post support of the Construction Flagging Employee Automated Pick feature within the MTA Insight App.

Support requirements documentation and testing for the new data field enhancement within the Work Trains/Construction Flagging

module. REQUIRED QUALIFICATIONS: Proficiency in Microsoft Office Suite is a must. The candidate should possess organizational,

analytical and communication skills. The candidate should be able to work well under pressure and prioritize tasks effectively.

The candidate should have a keen eye for detail and be able to work independently while being an active team player. REQUIRED

EDUCATION: Matriculated in an undergraduate program in good standing with at least 2.5 GPA. Major(s) Preferred: Business

Administration, Information System, Public Administration, or related field. All applicants must be authorized to work in the

United States at the time of application. Students’ transcript must be submitted. Equal Employment Opportunity MTA and its

subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with

disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military

service members, to apply.

Role

Business Process Improvement/System Support Analyst, Emerging Talent Intern (Fall)

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