Description Provide basic-level payment processing software support for Tyler clients in the use, functionality, and understanding

of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level

position, learning how to ensure the timely resolution of client software issues through data analysis and functionality

troubleshooting using multiple development tools, best practice communication, team-coordinated testing, and other available tools

for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the

product. Responsibilities Strong desire to work with a team that has common goals Passion for helping clients and building rapport

Desire to work in a fast-paced environment where every day offers diverse questions Aptitude for problem-solving and thinking out

of the box. Provides inbound support to resolve client inquiries and problems. Analyzes data reports, forms, and web technologies

commensurate with the level of training and understanding. Determines whether to resolve issues personally or to refer to a more

experienced team member. Responsibly communicates to all parties involved in issue resolution to meet and manage client

expectations. Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).

May assist with writing documentation of support processes. May submit client issues to the development team for resolution as

needed. May create or enhance documentation throughout the support process. Commits to expanding technological skills and

knowledge of Tyler products. Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook.

These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.

Performs other duties as assigned. Qualifications Bachelor's degree in a related field or equivalent experience. Experience with

payment processing software. Excellent interpersonal skills. Effective decision-making and problem-solving skills involving

troubleshooting basic to moderate issues. Strong organizational skills. Effective analytical ability, particularly in a technical

environment. Excellent written and verbal communication skills. Knowledgeable with Microsoft Office.

Role

Software Support Specialist - Payments

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