Account Manager - SMB

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The SMB Account Management team is a core part of Plaid's mission to unlock financial freedom for everyone. We believe that by empowering small and medium-sized businesses, we contribute directly to creating a more inclusive and accessible financial ecosystem. Our team is dedicated to building meaningful relationships with our clients, providing solutions that drive growth, and ensuring Plaid's products enable businesses to thrive. We work collaboratively across teams to meet ambitious revenue goals while fostering a culture of continuous learning and development. The Account Management team leverages our deep technical, product, and industry knowledge to help our SMB customers build and scale amazing applications and businesses. We act as partners, advisors, and advocates for our customers to help shape how their customers interact with their finances. As the SMB Account Management Lead, you'll be responsible for managing and growing the SMB customer base, as well as setting the vision and strategy to build long-term partnerships. You will lead a team of account managers who work with some of Plaid's most dynamic SMB customers. You'll collaborate cross-functionally across product and go-to-market teams to build solutions that drive growth for customers and your team. As our business rapidly expands, we're looking for an action-oriented and thoughtful leader who can hire thoughtfully, bringing the right relationship managers into the business and enabling them to steward the next phase of Plaid's growth and impact. Responsibilities * Recruiting, hiring, and developing a world-class account management team to support our fastest-growing SMB customers and deliver on revenue targets * Motivating and inspiring each team member to enable personal and professional career growth * Engaging directly with C-level executives internally and externally to build and maintain customer relationships * Building and executing the strategy that drives upsell/cross-sell revenue and renewals at scale, and operationalizing processes to drive team efficiency * Working in a high-pace, cross-functional environment that presents different challenges every day * Working with leadership across the company to set direction for the SMB team and Plaid as a whole Qualifications * 8+ years of experience, ideally 3+ years managing a revenue-driving team * Proven track record of success driving revenue through account management at a technology company, working with SMB or financial services organizations as clients * Experience in both new customer acquisition and install-base account management, preferably in a hyper-growth environment * Excitement for recruiting, onboarding, and coaching; a thoughtful approach to team planning and development * Strong ability to articulate technical and financial value propositions – internally for cross-functional collaboration and externally to customers, including executive audiences * Strong analytical skills to understand customer trends at scale * Ability to build relationships with internal and external stakeholders * Outstanding communication skills to drive internal alignment and results Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. Our Sales team empowers brands to achieve repeatable success on Reddit by helping them reach, resonate, and authentically engage with our users.  As Reddit continues to grow, we are looking for a talented leader to build on momentum and shape the future of B2C within our US Mid-Market Services team. This role leads a fast-growing portfolio of B2C advertisers across industries including Finance, Travel, Education, Healthcare, Media & Entertainment, and Tech to help them find their home within Reddit’s 100,000+ active communities. Services businesses range from Fortune 100 brands to hyper-growth disruptors in high-value, high-intent categories that are shaping the future. The B2C Services team is a powerhouse revenue driver for our Mid-Market organization, yet we’ve only scratched the surface of our advertiser potential. These partners operate with longer sales cycles and higher purchase values, where Reddit’s leaned-in communities provide a unique competitive advantage. You’ll lead and develop a team of Sales Managers across the U.S., driving both new customer acquisition and expansion with strategic partnerships - while helping define how B2C is sold, positioned and scaled across Reddit. This is an opportunity to shape a category GTM motion, influence cross-functional strategy, and inspire teams around one of the most exciting growth opportunities in our sales organization. Please note that this role is required to be based in either New York City (preferred) or Los Angeles, working from the office 1-2 days per week. You’ll be responsible for: * Recruiting, training, and leading an org of top-of-industry Sales Managers, Acquisition Client Partners, Same Store Growth Client Partners, Client Account Executives, and Client Account Managers * Building and expanding your organization in smart and profitable ways  * Driving Managers and their teams to exceed revenue targets * Building and managing senior-level relationships with key clients and agency partners * Advising sales and product management on market opportunities, sales positioning, use of resources, and strategic planning * Partnering with Marketing to drive new product and partnership launches, marketing communications, and new advertiser acquisition * Partnering with Sales Ops and Finance to develop financial and operating targets, ensuring alignment with the strategic plan * Collaborating with peer sales leaders across channels to drive momentum within shared verticals * Developing GTM strategies unique to Mid-Market client needs and a scaled portfolio model * Representing Reddit at key industry events and conferences The right leader will have: * 10+ years of leadership experience in media sales * 2+ years of experience leading teams of managers * Experience leading and building sales teams at dynamic, industry-leading companies, and motivating those teams by connecting their work to top-line business goals * Strong analytical and problem-solving skills * Deep functional knowledge and industry expertise within core B2C segments (Tech, Travel, Education, Healthcare, Finance, etc) * Ability to forecast critical business needs, look around corners, unblock barriers to success, and influence at all levels  * Experience leading company-wide and/or XFN strategic initiatives * Experience building and leading a scaled portfolio model, focused on entrepreneurial ways to delight customers at scale  * Passion for Reddit and its incredibly unique audience by understanding the culture, vernacular, and appropriate ways to make brands successful within communities * Track record of building high-performing teams through mentorship and talent development while attracting new talent. Benefits: * Comprehensive Healthcare Benefits and Income Replacement Programs * 401k with Employer Match * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave  #LI-ES1 #LI-onsite Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and will also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $210,000—$294,000 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.