Implementation Lead

GTM Strategy & Operations

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.   At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.   The GTM Operations & Strategy team is focused on solving some of Plaid's most pressing business issues. We are a small team of individuals with complementary skill sets. In this role, you will work collaboratively across Product, Sales, Marketing, Partnerships, Ops and Strategic Finance teams on a variety of strategic initiatives with a direct and quantifiable impact on our customers, partners, and P&L. You will identify actionable insights, assess their impact, and lead execution & implementation. The role requires someone who is highly analytical and strategic, approaches problems in a structured manner, and is comfortable with ambiguity. Responsibilities * Support day-to-day revenue operations of a fast growing Revenue team * Develop and track key revenue metrics through dashboards and reporting * Analyze data to drive execution and identify opportunities for operational improvement and strategic decision-making * Initiate, manage, and successfully execute new, cross-functional initiatives that increase alignment and create synergies across Plaid * Establish and maintain efficient operating model for GTM Revenue team, including running monthly business reviews and driving analysis to assess GTM performance Qualifications * A passion for financial services innovation * 4-6 years of experience including 2+ years of business operations or revenue operations, investment banking or management consulting * Strong analytical, financial modeling and presentation skills * Ability to distill complex issues into structured frameworks and action plans * Excellent communication and collaboration skills with the ability to build productive and positive relationships across the organization * Proficiency with BI tools and CRM systems, including Salesforce, Tableau, knowledge of SQL Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.   Please review our Candidate Privacy Notice here. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Program Operations Lead

Squarespace

Squarespace’s Channel Partner team drives growth through a network of creative professionals and agencies who use our platform to create online presences for their clients. We execute on our mission through our world-class partner program, Squarespace Circle, and by providing products and experiences that support, empower, and complement our 100,000 partner community. As our program and community expand, we’re looking for an Operations Lead to join the team to oversee both day to day partner program operations and the management of several key workstreams. You will work hybrid in our NYC Headquarters office and report to the Senior Team Lead, Channel Partner Program. YOU’LL GET TO… * Drive the strategy and evolution of revenue-driving partner program benefits (partner referral and subscription referral). * Manage the end-to-end operations of referral programs, including designing efficient triage processes for escalated issues and systematically implementing program updates. * Optimize the Squarespace Marketplace operations, focused on reducing friction and increasing success metrics across the Expert onboarding, management, and engagement lifecycle. * Lead the identification and implementation of scalable process improvements, leveraging AI solutions to close operational gaps and boost team capacity * Synthesize trends from surveys, forums, and feature request boards in collaboration with colleagues to accelerate the creation of actionable content and business insights * Oversee community feedback operations, including the execution and analysis of the quarterly feedback survey, translating quantitative and qualitative data into strategic recommendations * Communicate strategic, high-elevation read-outs to diverse cross-functional leadership, ensuring community input is a catalyst for the evolution of the Circle program and broader product/platform experience * Conceptualize and launch new programs, benefits, or initiatives that result in measurable increases in member engagement, activation, and satisfaction, with a focus on meticulous process documentation and iteration WHO WE’RE LOOKING FOR * 4-6+ years of experience in operations, program management, or a related role focused on channel or partner ecosystems * Proven expertise in strategic program design and execution, added bonus if you have experience specifically driving revenue-focused programs (e.g., referral/subscription) * Deep operational management skills, including the ability to design efficient, scalable, end-to-end processes for programs and manage complex issue triage and resolution * Experience in lifecycle management for a platform or marketplace, focused on reducing friction and improving onboarding, management, and success metrics for external partners * Strong quantitative and qualitative analytical abilities, with experience synthesizing complex data (from surveys, forums, etc.) into actionable content and strategic recommendations for leadership BENEFITS & PERKS * A choice between medical plans with an option for 100% covered premiums  * Fertility and adoption benefits * Access to supplemental insurance plans for additional coverage * Headspace mindfulness app subscription * Global Employee Assistance Program * Retirement benefits with employer match * Flexible paid time off * 12 weeks paid parental leave and family care leave * Pretax commuter benefit * Education reimbursement * Employee donation match to community organizations * 7 Global Employee Resource Groups (ERGs) * Dog-friendly workplace * Free lunch and snacks * Private rooftop * Hack week twice per year CASH COMPENSATION RANGE: $80,000 - $110,000 USD The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. ABOUT SQUARESPACE Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers. OUR COMMITMENT  Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-DB1 Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.   Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.   If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

Business Lead, Revenue Strategy & Operations

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. Location: New York City, NY Our Revenue Strategy & Operations (RSO) team is seeking a strong Business Lead to collaborate with our Large Customer Sales (LCS) team. This role will partner with our Sr. Director to drive sales rigor, operational excellence, and sales strategy for the overall LCS business. Responsibilities: * Collaborate with sales, sales finance, business operations, product adoption and other cross-functional stakeholders on strategic operational projects designed to increase sales productivity, operational efficiency, and revenue * Program manage critical initiatives that shape the LCS business * Devise and recommend go-to-market strategies in close partnership with senior sales and cross-functional leaders * Track data and maintain our reporting processes, spanning key sales pipeline, productivity metrics, and forecasting *  Build automation and scalability, optimize operational processes, and ensure seamless integration around systems, tools, and technology * Develop analytical frameworks, tools, and techniques to plan and communicate short and long term resource needs * Oversee the annual and quarterly planning processes for LCS as a whole Required Qualifications: * Educational Background: A Bachelor’s degree or higher in Business, Finance, Economics, or a related quantitative discipline is required. An MBA or an advanced degree is preferred.  * Professional Experience: 7+ years of progressive experience in sales operations, business operations, management consulting, investment banking, or analogous strategy & operations roles, with a demonstrable history of driving significant business impact. A good understanding of digital advertising and media is required, previous experience in the industry is preferred * Strategic & Analytical Acumen: Exceptional strategic thinking and advanced analytical proficiency are required, characterized by a highly structured and proactive approach to problem-solving. The ability to synthesize complex data into clear, actionable insights and strategic recommendations is paramount. * Cross-Functional Leadership: Demonstrated capability to lead and exert influence across multiple business units (particularly sales, finance, product, and marketing) is required for successful implementation of large-scale programs and initiatives. * Stakeholder Management: Proven experience in partnering with and influencing executive-level stakeholders is necessary, including thought leadership and the ability to secure buy-in for strategic initiatives. * Data Proficiency & Technical Skills: Advanced proficiency in sales systems and Customer Relationship Management (CRM) tools (e.g., Salesforce), and business intelligence platforms (e.g., Tableau, Looker, BigQuery) is requisite. A strong aptitude for analyzing complex datasets and generating meaningful business insights is expected. SQL proficiency is mandatory. * Communication Skills: Superior verbal and written communication abilities are essential, coupled with the capacity to articulate intricate concepts with clarity and persuasiveness to diverse audiences, including executive leadership. * Organizational & Project Management: Exceptional organizational and program management skills are required to streamline and optimize sales operations. Aggressively prioritizing and managing multiple complex projects, along with easily context switching to drive outcomes is expected * Adaptability & Resilience: The candidate must exhibit high adaptability and comfort in navigating ambiguous environments, demonstrating resilience and a proactive approach to problem resolution.  Benefits: * Comprehensive Healthcare Benefits and Income Replacement Programs * 401k with Employer Match * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave  #LI-Hybrid Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $180,200—$252,300 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.