Legal Operations Specialist

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You'll Do Let's get the tricky part out of the way: this role doesn't fit neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't it. Your mission is to help our clients, some of the most sophisticated tax and legal advisory teams in the world, get the absolute most out of our platform. * Acting as a thought partner to tax partners, legal advisory leaders, and consulting teams - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora across service lines and jurisdictions. * Working together with Go To Market and Customer Success in taking full ownership of client relationships - from running pilots with key practice areas, to onboarding new team members across tax, legal and consulting functions, and ultimately guiding firm-wide adoption across Big 4 and professional services firms. * Be the voice of tax and legal advisory users inside Legora - sharing insights from tax structuring teams, regulatory advisory practices, and legal consulting functions that directly inform product development, roadmap priorities, and strategic direction. * Delivering clear, confident product demos and training that bring the power of our platform to life - whether you're presenting to a tax partner, rolling out to a global advisory team, or training legal consulting professionals. * Documenting best practices from leading professional services firms, contribute to the development of scalable playbooks, and help shape how we grow this function globally. * Confidently helping tax and legal advisory teams navigate one of the biggest shifts in how professional services operate - from evaluating the ROI and competitive advantage of AI to clearly mapping how AI will impact different service lines, from tax compliance to regulatory advisory. What You Bring You come from the world of tax and legal advisory; but you've never been content with how things have always been done. You may have trained at a Big 4 firm, working across tax structuring, legal advisory, or consulting. Perhaps you've specialised in legal operations, innovation, or technology implementation within a professional services environment. Maybe you've even moved into legal tech or consultancy, helping advisory teams modernize and scale. Either way, you know how tax and legal advisory teams think, work, and (sometimes) struggle and you're ready to help them level up with technology. You'll thrive in this role if you: * Have a background in law or tax, with experience at a Big 4 firm or leading professional services practice - ideally with exposure to multiple service lines, jurisdictions, or innovation initiatives. * Are tech-curious and product-savvy. Not necessarily a coder, but passionate about navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity. * Communicate clearly and confidently with diverse stakeholders, from tax partners to consulting leaders, and from lawyers to engineers. I.e. translating across disciplines is second nature to you. * Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment. * Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies - whether that's streamlining tax compliance workflows, enhancing regulatory analysis, or improving multi-jurisdictional advisory work. * Are proactive, self-directed, and comfortable juggling multiple client relationships at once. * Care deeply about quality, but don't get stuck in perfectionism - you get things done, and you make them better over time. * Understand the commercial realities of professional services: leveraging teams efficiently, demonstrating value to clients, managing complex multi-jurisdictional matters, and balancing technical excellence with commercial delivery. What’s In It For You * Global collaboration: Partner with teams and clients domestic and internationally. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Union Square office designed for ambitious builders. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You'll Do Let's get the tricky part out of the way: this role doesn't fit neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't it. Your mission is to help our clients, some of the most sophisticated in-house legal teams in the world, get the absolute most out of our platform. * Acting as a thought partner to General Counsels, Legal Operations leaders, and in-house teams - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora across their legal function. * Working together with Go To Market and Customer Success in taking full ownership of client relationships - from running pilots with key business units, to onboarding new team members, and ultimately guiding department-wide adoption across corporate legal teams. * Be the voice of in-house users inside Legora - sharing insights from legal ops teams, commercial lawyers, and compliance functions that directly inform product development, roadmap priorities, and strategic direction. * Delivering clear, confident product demos and training that bring the power of our platform to life - whether you're presenting to a GC, rolling out to regional teams, or training legal ops professionals. * Documenting best practices from leading legal departments, contribute to the development of scalable playbooks, and help shape how we grow this function globally. * Confidently helping in-house teams navigate one of the biggest shifts in how corporate legal operates - from evaluating the ROI and efficiency gains of AI to clearly mapping how AI will impact different functions, from contract management to regulatory compliance. What You Bring You come from the world of in-house law; but you've never been content with how things have always been done. You may have worked in a corporate legal department, juggling competing business priorities and doing more with less. Perhaps you've been in legal operations, driving efficiency and transformation initiatives. Maybe you've even moved into legal tech or consultancy, helping in-house teams modernise. Either way, you know how in-house legal teams think, work, and (sometimes) struggle and you're ready to help them level up with technology. * Have a background in law, with experience in an in-house legal team or corporate legal department - ideally with exposure to legal operations, process improvement, or technology implementation. * Are tech-curious and product-savvy. Not necessarily a coder, but passionate about navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity. * Communicate clearly and confidently with diverse stakeholders, from General Counsels to business leaders, and from lawyers to engineers. I.e. translating across disciplines is second nature to you. * Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment. * Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies - whether that's streamlining contract workflows, improving matter management, or enhancing compliance processes. * Are proactive, self-directed, and comfortable juggling multiple client relationships at once. * Care deeply about quality, but don't get stuck in perfectionism - you get things done, and you make them better over time. * Understand the commercial realities of in-house life: doing more with limited resources, demonstrating value to the business, balancing risk and commercial objectives, and being a strategic partner rather than just a cost centre. A few more things: We're a fast-growing company with bold ambitions, so you'll be joining at a time when things are moving quickly - in the best possible way. You'll have a lot of autonomy, a lot of responsibility, and the chance to genuinely shape how this function evolves. Everyone here has a founder-mentality. If that sounds exciting rather than terrifying, we'd love to hear from you. What’s In It For You * Global collaboration: Partner with teams and clients domestic and internationally. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Union Square office designed for ambitious builders. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. When an issue is too deep for any other tier, it comes to you. You are Legora's final technical authority on how the platform behaves in the real world, not just how it is specced to behave. In legal AI, that gap matters: a platform that behaves differently than promised is not just a bug report, it is a risk to a client's matter, their deadline, or their trust in the product. Your edge is investigative judgment and platform mastery, not writing code: you close the gap between what the product promises and what customers experience, before and after it ships. This is a parallel technical-authority seat working hand in hand with Product Operations, without the software development scope of an engineer. WHAT YOU’LL DO * Own the hardest problems: Take the deepest technical escalations from across the function and drive them to root cause through rigorous log, data, and system-level analysis. * Validate the platform before it ships: Support beta testing and pre-GA investigations. Identify where real platform behavior diverges from the spec, pressure-test workflows under real conditions, and deliver findings to Product Operations with clear reproduction steps before they become customer-facing incidents. * Detect and declare systemic events: Identify when individual tickets share a common root cause and trigger coordinated incident response before volume makes the pattern undeniable. Own the signal that turns a cluster of cases into a declared Sev1 or Sev2 incident. * Be the AI subject-matter expert: Serve as the expert on platform behavior and AI output patterns, including accuracy, retrieval quality, document processing, and anomalous output. * Be the support function's voice in Product and Engineering: Bring the real-world pattern of platform failures into product reviews, release planning, and engineering discussions. Surface what the support tiers see that Product Operations does not, and advocate for the diagnostic tooling, observability improvements, and platform fixes that make the function faster and the product more reliable. * Drive technical root cause in incidents: Serve as the technical counterpart to the Principal Platform Advisor on Sev1 and Sev2 events, owning real-time diagnosis, Engineering liaison, and the technical path to resolution while the PPA holds customer coordination. Hand confirmed defects to Product Operations with clean reproduction steps and impact assessment. * Build leverage: Define and drive the diagnostic tooling, test frameworks, and automation that make every tier faster. Feed escalation trends back into product and process improvements, partnering with Product Operations to close the loop. * Raise the bar: Mentor and serve as final-filter reviewer for the specialists across the function. * Cover the clock: This role operates within a global follow-the-sun coverage model. Working hours may include occasional ad-hoc requirements outside the standard schedule. We will communicate any such requirements as early as practicable. WHAT YOU BRING * You have worked deep in technical support, solutions, or a platform-specialist role with a strong technical bent. * You are rigorous about the root cause, and logs, data, and systems are where you are at home. * You understand how LLM and AI systems behave, including how failure modes present to users. * You translate technical findings clearly for both Product Operations and customer-facing teams. * You are effective in cross-functional settings. You can represent the support function's perspective in engineering and product conversations and translate field patterns into product arguments that land. * You are composed under pressure and have experience working major escalations in parallel with customer-facing teams, without losing rigor on the technical investigation. * You think in patterns across cases, not just within them, and you act on a signal before it becomes a problem the customer names first. * A background in legal AI, document processing, or retrieval-augmented systems is a plus. WHAT’S IN IT FOR YOU * Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market. * Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day. * Competitive package: Comprehensive salary, benefits, and the tools to do your best work. * In-person environment: A workspace built for ambitious builders. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.