VP of Customer Success

WHO WE ARE Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute. THE WAY WE WORK The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice: * Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping. * Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through. * Communicate Openly: We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together. * Build Great Teams: We lead by example, empower others, and create healthy teams where people can do their best work. * Raise the Bar: We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most. * Think Long-Term: We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact.   VP OF STRATEGY AND OPERATIONS Team: Revenue Enablement Location: [NYC] - Hybrid Reports to: CRO ABOUT LIGHTNING AI Lightning AI is building the platform and infrastructure that make it dramatically easier for teams to develop, train, deploy, and scale AI systems. As the company behind PyTorch Lightning, and following our merger with Voltage Park, we bring together developer-first AI tooling with high-performance compute infrastructure for researchers, startups, and enterprises building at the frontier of AI. We operate with a simple set of values: Move Fast, Focus, Balance, Craftsmanship, and Minimal. We care about people who can operate with urgency, solve hard problems directly, and build with high standards without creating unnecessary complexity. ABOUT THE ROLE We are looking for a Revenue Enablement Manager to help Lightning AI’s go-to-market teams ramp faster, sell sharper, and operate with a shared playbook. This role will build the enablement systems, content, training, and field reinforcement that help Sales, SDRs, Solutions Engineering, Customer Success, and Partners tell the Lightning AI story clearly and win complex technical deals. WHAT YOU'LL DO *   This person will define the company's strategic direction and ensures the organization executes against it. They partner closely with the CEO and executive team to evaluate growth opportunities, set priorities, track key business metrics, lead cross-functional initiatives, improve operational efficiency, and support executive decision-making with data and analysis. Acting as a bridge across departments such as Product, Sales, Engineering, Finance, and Customer Success, they align teams around company goals, oversee strategic planning and execution, and drive initiatives that improve growth, scalability, and overall business performance.     NICE-TO-HAVES *   Experience with AI, cloud infrastructure, developer tools, data platforms, MLOps, or enterprise SaaS. *   Experience building enablement programs from scratch at a high-growth startup. *   Familiarity with MEDDIC/MEDDPICC, Command of the Message, Force Management, or similar enterprise sales methodologies. *   Experience supporting partner, channel, or solutions engineering enablement. WHY LIGHTNING AI *   You will help define how companies build and scale real AI systems, not just sell another generic software product. *   You will work with technical customers and teammates who care about speed, clarity, craft, and direct problem-solving. *   You will join a company with developer credibility, infrastructure ambition, and a GTM motion that is still early enough to shape. We are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits. The anticipated annual base salary range for this role is: $180,000—$250,000 USD BENEFITS AND PERKS We offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success: * Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents. * Meaningful Equity: RSUs that give employees a stake in the company's long-term success. * Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.). * Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance. * Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge. * Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments. * Professional Development: Annual learning and development allowance to support your professional growth. * Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being. * Sabbatical Program: Four weeks of paid sabbatical leave after four years of service. * Flexible Work: Flexible schedules and a hybrid work model for our office-based teams. * In-Office Meals: Complimentary meals at our office hubs. Benefits may vary by location, team, and role.   At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.

WHO WE ARE Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute. THE WAY WE WORK The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice: * Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping. * Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through. * Communicate Openly: We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together. * Build Great Teams: We lead by example, empower others, and create healthy teams where people can do their best work. * Raise the Bar: We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most. * Think Long-Term: We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact.   VP OF SOLUTIONS ENGINEERING Team: Solutions Engineering Location: [NYC] - Hybrid Reports to: CRO or CEO ABOUT LIGHTNING AI Lightning AI is building the platform and infrastructure that make it dramatically easier for teams to develop, train, deploy, and scale AI systems. As the company behind PyTorch Lightning, and following our merger with Voltage Park, we bring together developer-first AI tooling with high-performance compute infrastructure for researchers, startups, and enterprises building at the frontier of AI. We operate with a simple set of values: Move Fast, Focus, Balance, Craftsmanship, and Minimal. We care about people who can operate with urgency, solve hard problems directly, and build with high standards without creating unnecessary complexity. ABOUT THE ROLE We are looking for a VP of Solutions Engineering to build and lead the technical field organization that helps Lightning AI win, onboard, and expand strategic customers. This is a senior leadership role for someone who can combine technical depth, enterprise selling discipline, customer empathy, and operating rigor. You will define how Lightning AI proves value in the field, how our technical teams partner with Revenue, and how customer patterns translate into better product and GTM execution. WHAT YOU'LL DO *   Build, lead, and scale the Solutions Engineering organization across enterprise, strategic, channel, and technical specialist motions. *   Own the technical sales strategy for complex enterprise opportunities, including discovery, demo strategy, architecture, POC methodology, technical validation, and executive alignment. *   Partner with Sales leadership to improve win rates, deal velocity, qualification quality, forecast confidence, and technical differentiation. *   Develop a repeatable field engineering playbook for AI infrastructure, ML workflows, platform adoption, technical evaluations, security reviews, and enterprise buying committees. *   Recruit and develop exceptional MLSEs, Solutions Engineers, technical leaders, and field specialists. *   Create clear standards for demos, POCs, technical discovery, architecture reviews, customer handoffs, and product feedback loops. *   Represent Lightning AI with executive and technical customer stakeholders, including CTOs, VP Engineering, Heads of AI, ML platform leaders, research leaders, and infrastructure leaders. *   Partner deeply with Product and Engineering to surface field patterns, influence roadmap priorities, and close gaps that block enterprise adoption. *   Work with Partnerships, Customer Success, Marketing, and Revenue Enablement to build consistent technical messaging and scalable field assets. *   Establish the metrics, inspection points, and operating cadence for a world-class technical pre-sales organization. WHAT WE'RE LOOKING FOR *   12+ years in solutions engineering, sales engineering, field engineering, technical pre-sales, ML infrastructure, or related technical leadership roles. *   5+ years building and leading high-performing technical field teams in enterprise technology markets. *   Deep understanding of complex technical selling, enterprise evaluation cycles, POCs, executive alignment, and cross-functional deal execution. *   Credibility with technical buyers and the ability to simplify AI, infrastructure, platform, and architecture concepts for senior business stakeholders. *   Experience partnering closely with Sales, Product, Engineering, Customer Success, Partnerships, Marketing, and Revenue Operations. *   Strong talent judgment and a track record of hiring, coaching, and developing technical field leaders. *   A high-accountability operating style with strong forecasting discipline, field inspection, and customer follow-through. *   Comfort leading in a fast-moving startup where the market, product, and GTM motion are evolving quickly. NICE-TO-HAVES *   Experience in AI infrastructure, cloud infrastructure, developer platforms, MLOps, data platforms, GPUs, or high-performance compute. *   Experience building a solutions engineering organization through rapid growth or category creation. *   Hands-on technical background in software engineering, ML engineering, platform engineering, infrastructure, or data systems. *   Experience supporting both direct enterprise sales and partner/channel technical motions. WHY LIGHTNING AI *   You will help define how companies build and scale real AI systems, not just sell another generic software product. *   You will work with technical customers and teammates who care about speed, clarity, craft, and direct problem-solving. *   You will join a company with developer credibility, infrastructure ambition, and a GTM motion that is still early enough to shape.   We are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits. The anticipated annual base salary range for this role is: $250,000—$400,000 USD BENEFITS AND PERKS We offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success: * Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents. * Meaningful Equity: RSUs that give employees a stake in the company's long-term success. * Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.). * Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance. * Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge. * Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments. * Professional Development: Annual learning and development allowance to support your professional growth. * Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being. * Sabbatical Program: Four weeks of paid sabbatical leave after four years of service. * Flexible Work: Flexible schedules and a hybrid work model for our office-based teams. * In-Office Meals: Complimentary meals at our office hubs. Benefits may vary by location, team, and role.   At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.