
Hightouch · New York, New York
ABOUT HIGHTOUCH Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and perf...
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer
data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns
themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas,
and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like
Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious,
impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by
velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers,
we'd love to meet you.
Hightouch is looking for a Sales Development Representative to join our rapidly growing team. In this role, you will be
responsible for generating top of the funnel leads in addition to building foundational processes and strategies to the commercial
sales team. You will be outbounding to engineers, marketers, and operation teams so we are looking for someone who is highly
intelligent and also has the ability to connect with multiple audiences.
campaigns, LinkedIn campaigns and other methods
meetings will be scheduled for with the sales org and the customer
Even if your experience does not line up perfectly, we are still excited to have you apply. The best hires do not always check off
every box of a job description.
Compensation Details
On-Target Earnings: $100,000 annually
Base Salary: $70,000 annually
We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination
exercise window.
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting
information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This
process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
[https://www.rhoworld.com/wp-content/uploads/E-Verify_Participation_Poster-1.pdf]E-Verify Notice (Spanish)
[https://www.rhoworld.com/wp-content/uploads/E-Verify_Participation_Poster_ES-1.pdf]Right to Work Notice
[https://www.rhoworld.com/wp-content/uploads/ier_poster_final.pdf]Right to Work Notice (Spanish)
[https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf]
Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. POSITION OVERVIEW LivePerson is seeking a strategic, customer-focused Senior Director of Customer Experience (CX) Strategy to help the world's leading brands transform how they engage customers through AI-powered conversations. This role partners directly with executive stakeholders at enterprise brands to define and execute their long-term Customer Experience (CX) vision using LivePerson's Conversational Growth Path (CGP) Maturity Model. The Director will guide customers from foundational automation through advanced AI-driven customer engagement, creating measurable business outcomes across customer satisfaction, operational efficiency, and revenue growth. In addition to customer strategy, this leader will own LivePerson's Data Analytics and Conversational Design organizations to deliver insight-driven recommendations and exceptional conversational experiences. This is a highly visible leadership role that combines executive consulting, AI strategy, analytics, experience design, and organizational leadership. YOU WILL: KEY RESPONSIBILITIES & IMPACT CUSTOMER EXPERIENCE STRATEGY * Partner with C-level executives and senior business leaders to define enterprise-wide CX transformation strategies. * Partner with the LivePerson Sales and Success organization on Brands long term strategy * Engage with LivePerson Product & Engineering teams to provide Brand requirements and be the interface for new product introductions testing and validation. * Lead customer workshops to assess current capabilities using LivePerson's Conversational Growth Path (CGP) Maturity Model. * Develop multi-year CX roadmaps that align AI investments with business objectives, customer outcomes, and operational KPIs. * Serve as a trusted advisor on conversational AI, automation, agent experience, customer engagement, and digital transformation. * Translate customer business priorities into strategic initiatives leveraging the LivePerson platform. CONVERSATIONAL GROWTH PATH (CGP) * Champion adoption of LivePerson's CGP framework across strategic accounts. * Conduct maturity assessments and benchmark customers against industry best practices. * Build executive presentations and business cases demonstrating ROI and value realization. * Establish measurable milestones that guide customers through increasing levels of conversational AI maturity. * Drive executive alignment around roadmap priorities and investment decisions. LEAD THE CUSTOMER STRATEGY CENTER OF EXCELLENCE Provide leadership for two strategic organizations: Data Analytics * Lead a team of analysts responsible for customer performance measurement and strategic insights. * Develop executive dashboards highlighting business outcomes, customer behavior, operational performance, and AI effectiveness. * Deliver data-driven recommendations that improve containment, conversion, customer satisfaction, and operational efficiency. * Partner with Customer Success and Product teams to identify optimization opportunities. Conversational Design * Lead a team of Conversation Designers responsible for designing intuitive, engaging AI-powered customer journeys. * Establish design standards and best practices for conversational experiences. * Ensure conversation design aligns with customer business goals, brand voice, and user experience principles. * Drive continuous optimization through experimentation, analytics, and customer feedback. EXECUTIVE LEADERSHIP * Present strategic recommendations to executive leadership, including CIOs, CMOs, Heads of Customer Experience, and Contact Center leaders. * Influence executive decision-making through business cases supported by quantitative analysis. * Collaborate closely with Sales, Customer Success, Product Management, Marketing, and Services to ensure customer success. * Build repeatable methodologies, playbooks, and strategic frameworks that scale across the organization. Success in this role will be measured by: * Customer adoption of the Conversational Growth Path framework * Executive customer satisfaction and strategic engagement * Achievement of customer business outcomes and ROI * Expansion of AI capabilities across customer environments * Improvements in customer KPIs including: * CSAT * Containment * Automation Rate * Conversion * Revenue Influence * Agent Productivity * Growth and effectiveness of the Analytics and Conversational Design COEs YOU HAVE: REQUIRED SKILLS & QUALIFICATIONS * 10+ years of experience in Customer Experience, Digital Strategy, Management Consulting, Customer Success, or Enterprise SaaS. * Experience advising executive stakeholders on business transformation initiatives. * Strong understanding of contact center operations, customer experience strategy, and conversational AI. * Experience leading cross-functional teams including analytics and/or UX, conversation design, or consulting organizations. * Executive presence with exceptional presentation and communication skills. * Strong analytical skills with the ability to translate data into strategic recommendations. * Experience building customer roadmaps and executive business cases. * Ability to travel as needed to support strategic customer engagements. PREFERRED SKILLS & QUALIFICATIONS: * Experience with Conversational AI, Generative AI, or Agentic AI platforms. * Experience in enterprise consulting firms (Accenture, Deloitte, McKinsey, Bain, BCG, etc.) or customer strategy organizations. * Familiarity with CX platforms such as LivePerson, Salesforce, Genesys, NICE, Five9, Zendesk, or Adobe. * MBA or equivalent business consulting experience. The salary range for this role will be between $220,000 - $250,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. OUR BENEFITS & PERKS We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 HEALTH & WELLBEING * Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 FINANCIAL SECURITY & GROWTH * 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis * Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. * Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. * Development: Access to internal professional development resources. 👨👩👧👦 TIME AWAY & FAMILY SUPPORT * Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. * Paid Public Holidays. * Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 WORKPLACE FLEXIBILITY * Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. WHY YOU’LL LOVE WORKING HERE As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. BELONGING AT LIVEPERSON: EQUAL OPPORTUNITY EMPLOYER We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. ACCESSIBILITY COMMITMENT LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. IMPORTANT CANDIDATE NOTICE The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com
The Role As a core member of the marketing team at Eulerity, you'll own both the narrative and the execution of our growth strategy — spanning thought leadership at the top of the funnel through to the operational mechanics of demand generation. We're looking for someone who will lean into marketing automation to scale demand generation and apply AI in day-to-day marketing operations to maximize efficiency and impact. Core Responsibilities Content & Thought Leadership * Executive Presence: Manage LinkedIn strategy for founders and executives to establish Eulerity as a thought leader in AI and Ad-Tech. * Multimedia & Editorial: Launch and manage a podcast for prospects; oversee the creation of industry insight reports, white papers, and long-form blog content (leveraging AI to accelerate drafting and scale output). * Newsletter Management: Curate and distribute a regular network newsletter to engage our ecosystem. Demand Generation & Sales Enablement * Outbound Strategy: Develop high-converting SDR talk tracks, cold call scripts, and automated email sequences to fuel the sales pipeline. * Campaign Management: Execute targeted paid demand generation campaigns including ICP-based LinkedIn targeting, direct marketing, AI powered sales dialers, and organic social programs to drive MQLs. * Agile Messaging: Segment audiences and tailor messaging to drive impact across industry verticals such as Health & wellness, Fitness, Home Improvement, Real Estate, Tutoring. * Expansion: Create renewal and upsell collateral to support Customer Success in driving account growth and deeper wallet share. Marketing Operations & Automation * Attribution & Scoring: Own marketing attribution and lead scoring models to optimize the MQL-to-SQL handoff. * AI-First Workflow: Build and iterate on AI-driven workflows that automate repetitive marketing tasks, from content production to campaign execution. * Data-Driven Strategy: Synthesize performance data to optimize campaigns, tying operational metrics directly to revenue outcomes. About Eulerity Eulerity is an AI-powered marketing automation platform that simplifies digital advertising for businesses of all sizes — from local franchises to global enterprises. We're hiring a versatile Product Marketing Manager to join our growing team and play a foundational role in shaping how we go to market. You'll be instrumental in bridging product innovation and market execution, ensuring our AI capabilities are positioned as high-value solutions for our customers. Requirements * Experience: 2–5 years in Product Marketing, preferably within a B2B SaaS environment. * Agility: A versatile product marketer comfortable segmenting audiences and tailoring messaging to drive measurable impact. * Automation Mindset: Eager to scale demand generation through marketing automation and apply AI to everyday marketing operations. * Automation Tools: Experience building marketing and operational workflows in tools like n8n, Zapier, or Make is a strong plus. * A Strategic Generalist: Background that blends product, strategy, and operations, that allows to align technology deployments with broader business and sales objectives. * Startup DNA: Comfortable navigating ambiguity, owning projects end to end, and wearing multiple hats. Benefits: * 🩺 Comprehensive benefits * Medical Insurance * Dental Insurance * Vision Insurance * 🏖️ Unlimited PTO * 🚅 Commuter benefits * 📈 401(k) with company match * 🍽️ In-office Lunch Credits * 😎 Summer Fridays * 💻 Hybrid (2 days per week in office) Compensation: Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities at Eulerity. The expected total compensation range for this role is $105,000 - $125,000, commensurate with experience. ****************************************************************************** IMPORTANT 🛑 PLEASE FILL THIS FORM TO COMPLETE YOUR APPLICATION [https://forms.gle/BnJF2zWJCBdfEPhg8] ******************************************************************************
WHO WE ARE At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values [https://www.justworks.com/careers#values] If this sounds like you, you’ll fit right in. WHO YOU ARE You're an exceptional operator who loves bringing order to complexity. You thrive behind the scenes, anticipating needs before others see them, keeping multiple priorities moving simultaneously, and creating leverage for senior leaders. You're equal parts project manager, executive coordinator, and problem solver. Whether you're coordinating executive travel, planning a leadership offsite, supporting a customer event, or finding a better way to automate repetitive work using AI, you enjoy making things run better than they did yesterday. You don't think of executive support as administrative work—you see it as enabling leaders to spend more time with customers, partners, employees, and prospects while you build the operating rhythm that keeps a fast-growing Revenue organization moving. This role is hybrid including an onsite working requirement of Tuesday-Thursday out of our office at 55 Water Street in New York City. WHAT YOU'LL WORK ON As the Executive Coordinator, Revenue, you'll help power the operating system behind the Revenue Leadership Team. * Own calendar management and executive coordination for designated Revenue leaders. * Coordinate domestic travel, conference logistics, customer meetings, executive dinners, speaking engagements, and partner events. * Manage meeting preparation, agendas, briefing materials, action items, and follow-up. * Support the operating cadence of the Revenue Leadership Team, including leadership meetings, planning sessions, offsites, Office Hours, and executive onboarding. * Coordinate Revenue experiences including Revenue Kickoff (RKO), launch celebrations, lunch-and-learns, training sessions, customer events, and leadership gatherings in partnership with Revenue Enablement and Marketing. * Partner closely with Workplace, Finance, People, Marketing, Product, and other cross-functional teams to ensure seamless execution. * Leverage AI and automation tools to streamline scheduling, meeting preparation, travel coordination, documentation, and administrative workflows. * Continuously identify opportunities to improve how the Revenue organization operates by simplifying processes and reducing manual work. YOUR SUCCESS PROFILE We're looking for someone who embodies our core values while demonstrating these capabilities: * Operate with Extreme Ownership: You proactively identify problems, remove obstacles, and follow through without needing direction. * Stay Organized Under Pressure: You manage multiple executives, priorities, and deadlines while maintaining exceptional attention to detail. * Communicate Clearly: You build trust through thoughtful communication and strong cross-functional relationships. * Think Like an Operator: You don't simply execute tasks—you improve systems, simplify workflows, and make the organization more effective. * Leverage AI Thoughtfully: You're naturally curious about AI and automation and look for opportunities to eliminate repetitive work and improve efficiency. * Exercise Good Judgment: You handle sensitive information with discretion and consistently make sound decisions in fast-moving environments. * Be Adaptable: You thrive in an environment where priorities shift quickly and no two days look the same. In addition, all Justworkers align their behaviors with our core values, COGIS: * Camaraderie – You enjoy building relationships and helping others succeed. * Openness – You're curious, collaborative, and receptive to new ideas. * Grit – You persevere through challenges with a positive attitude. * Integrity – You do what you say you'll do and earn trust through your actions. * Simplicity – You continuously look for ways to make work easier, faster, and more effective. QUALIFICATIONS * 3+ years supporting executives, leadership teams, or fast-paced business operations (required). * The ability to work a hybrid schedule including 3 days a week onsite (Tuesday-Thursday) out of our office at 55 Water Street in New York City (required). * Experience managing complex calendars, travel, expenses, and executive logistics. (required) * Exceptional organizational and project management skills. * Strong written and verbal communication skills. * Comfortable working across multiple teams and managing competing priorities. * Demonstrated curiosity around AI and workflow automation, with a willingness to adopt new tools that improve productivity. * Experience with Google Workspace, Slack, and modern productivity tools; experience with AI assistants and workflow automation platforms is a plus. * Experience supporting customer-facing, sales, or go-to-market organizations is preferred. This role is hybrid including an onsite working requirement of Tuesday-Thursday out of our office at 55 Water Street in New York City. The base wage range for this position based in our New York City Office is targeted at $82,000.00 to $99,000.00 per year. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks [https://www.justworks.com/careers#total-reward-philosophy]. DIVERSITY AT JUSTWORKS Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com [accommodations@justworks.com]. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report [https://www.justworks.com/press/company-news/justworks-impact-report-2024]