Senior Director, Customer Experience Strategy

OGILVY HEALTH: WE INSPIRE PEOPLE AND BRANDS TO IMPACT THE WORLD Guided by this vision, Ogilvy Health, part of WPP, combines borderless creativity, scientific precision and cultural fluency to build healthcare’s most influential movements. We drive measurable impact and category-defining growth for brands ready to shape what’s next. Our approach is powered by fearless creativity that dares to be different, sparks emotional connections, and inspires action, ensuring cultural resonance. Scientific precision translates complex data into stories that resonate, while our impact-obsessed mindset focuses on delivering real-world outcomes. For more information on us, visit OgilvyHealth.com [https://ogilvyhealth.com/], or follow Ogilvy Health on LinkedIn [https://www.linkedin.com/company/ogilvy-health-north-america/], Instagram [https://www.instagram.com/ogilvyhealth/], Facebook [https://www.facebook.com/OgilvyHealth], X [https://twitter.com/ogilvyhealth], and Threads [https://www.threads.net/@ogilvyhealth]. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com [http://wpp.com/]. About the Role The Account Director is a client management team role responsible for managing day-to-day account operations, building trusted relationships, and ensuring the agency delivers work that meets both brand and business objectives. As a trusted advisor to clients, the agency team, and cross-functional partners, this individual immerses themselves in the brand, developing a deep understanding of brand strategy and translating it into recommendations that are aligned with the brand's vision and grounded in the agency's point of view. This individual serves as a key connector between client priorities and the work produced across creative, medical, digital, and analytics disciplines, ensuring alignment, quality, and follow-through on execution. The Account Director partners closely with senior account leadership on complex or executive-level client relationships, while independently owning the brand foundation and day-to-day account management. Success in this role requires strong client management instincts, sound financial acumen, and the curiosity and energy to bring fresh thinking to every client interaction. What You'll Do * Manage client relationships, expectations, and deliverables day to day, ensuring client satisfaction, accountability, and successful project outcomes. * Learn and apply the full breadth of agency offerings to bring value to the client, serving as an invaluable partner to senior leadership on senior-level client relationships. * Review creative work to ensure it is on-strategy and meets client expectations, offering clear, constructive recommendations to the team. * Stay ahead of competitive trends, industry shifts, and client research to deliver forward-thinking points of view to clients. * Monitor monthly and quarterly financials, forecasts, and budgets, partnering with senior account leads to help the team achieve financial targets and milestones. * Foster strong collaboration, communication, and interpersonal connection within the team and across departments. * Contribute to new business efforts, including attending and participating in pitches. * Proactively grow and retain talent at the agency by managing and mentoring team members.  What You'll Need  * 8+ years of experience in advertising, with HCP advertising and digital marketing experience preferred. * Experienced presenter, able to command a room with both small and large groups. * Excellent verbal and written communication skills, with experience developing and delivering strategic and tactical plans. * Strong client engagement skills, including proactive communication, meeting management, presentation development and delivery, and responsiveness to questions and issues. * Solid financial management skills, including experience with project budgets, financial reporting (weekly, monthly, quarterly), and annual SOWs. * Ability to collaborate effectively across disciplines and departments. What Exceptional Looks Like  At Ogilvy Health, excellence is not defined solely by flawless execution—it is measured by the value we create for our clients, our teams, and our business. For an Account Director, that means work that not only meets expectations but consistently earns the client's trust and confidence. * Operates as a proactive partner to the client, anticipating needs and bringing recommendations rather than waiting to be asked. They stay curious about the brand and the business and let that curiosity show in every interaction. * Drives quality and consistency across every deliverable, ensuring the work reflects both the brand's strategy and the agency's standards for craft. They sweat the details while keeping the bigger picture in view. * Collaborates seamlessly across disciplines, pulling in the right expertise at the right time to solve client challenges efficiently and well. * Builds trust with clients and internal teams alike, strengthening relationships and reinforcing Ogilvy Health's role as an indispensable partner. How We'll Support You We celebrate our people fully, enthusiastically, and unhesitatingly. We’ll empower you with the tools you’ll need to succeed and provide the autonomy to seek out new paths and better ways of doing things. You’ll be supported by colleagues who are experts in their disciplines, drawn from across our network. We are committed to providing opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates. #LI-SP1 The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here [https://mybenefits.wpp.com/public/welcome] for more details. Pay Range $75,000—$180,000 USD At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.  We believe in building powerful teams with purpose – and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve.  This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.

WHO WE ARE At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values [https://www.justworks.com/careers#values] If this sounds like you, you’ll fit right in. WHO YOU ARE At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Senior Content Designer with a focus on knowledge systems, structured content, and operational workflows to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience. You have a passion for knowledge: how it's structured, organized, and maintained. You're curious about how people find information, where content breaks down, and how thoughtful design can make knowledge easier to create, maintain, and use. You also enjoy solving complex operational problems through content. Whether you're improving documentation, designing a reusable content model, refining metadata, or simplifying an authoring workflow, you naturally think beyond individual documents to the larger systems they're part of. You're comfortable working with stakeholders across the business to understand how knowledge supports their work. You ask thoughtful questions, navigate ambiguity well, and balance user needs with operational realities. While you enjoy designing systems, you're equally happy rolling up your sleeves to improve the details that make those systems successful. YOUR SUCCESS PROFILE WHAT YOU WILL WORK ON * Design structured content that supports consistent, reusable knowledge across our internal systems * Transform complex operational processes into clear content models, workflows, templates, and reusable documentation * Partner with cross-functional teams to understand how knowledge supports their work and improve how information is created, maintained, and delivered * Contribute to the evolution of content models, taxonomy, controlled vocabularies, and metadata standards * Improve authoring experiences by designing templates, workflows, and governance practices that make high-quality content easier to create * Prototype and validate new approaches to content organization using the appropriate tools, whether that's documentation, spreadsheets, CMS models, or lightweight technical prototypes * Identify opportunities to improve searchability, consistency, and AI readiness through better structured content * Collaborate with designers, engineers, product managers, researchers, and subject matter experts to continuously improve our knowledge ecosystem HOW YOU WILL DO YOUR WORK As a Senior Content Designer, how results are achieved is just as important as the outcomes themselves. Success in this role is anchored in the following competencies: * Systems thinking — You recognize patterns across content and workflows and understand how individual content decisions affect larger systems. * Structured content design — You're comfortable designing reusable content models, templates, and documentation that scale beyond individual articles. * Collaboration — You build strong partnerships with cross-functional teams, helping translate business needs into thoughtful content solutions. * Curiosity and problem solving — You enjoy exploring unfamiliar domains, asking questions, and using experimentation to understand complex operational problems. * Craft excellence — You care deeply about clarity, consistency, and usability, balancing strategic thinking with careful attention to detail. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: * Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. * Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. * Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. * Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.  * Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”   QUALIFICATIONS * 5+ years of experience in content design, content strategy, information architecture, knowledge design, technical writing, or a related discipline * Experience designing structured or modular content within content management systems, documentation platforms, or knowledge bases * Experience collaborating with cross-functional partners to define requirements and deliver content solutions for complex operational or product experiences * Experience improving content consistency through reusable patterns, templates, or governance practices * Familiarity with one or more of the following: * Content modeling * Taxonomy and controlled vocabularies * Knowledge management systems * Content governance * Documentation systems * Interest in how structured content supports search, automation, AI retrieval, and scalable knowledge systems * Strong analytical and systems-thinking skills The base wage range for this position based in our New York City Office is targeted at $166,000.00 to $214,000.00 per year. #LI-Hybrid #LI-DW1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location.  For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks [https://www.justworks.com/careers#total-reward-philosophy].  DIVERSITY AT JUSTWORKS Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com [accommodations@justworks.com]. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report  [https://www.justworks.com/press/company-news/justworks-impact-report-2024]