Vice President of Human Resources, The Americas

SPS

Note: This is a hybrid (in office/remote) position that you must have a reliable commuting radius to the New York City NY area. This position offers a competitive sales commission bonus plan in addition to the base salary. Account Executive  Reports To: The Account Executive will report to the Senior Vice President of Market Development or equivalent leadership.   Position Summary The Account Executive is responsible for driving new business development and expanding SPS market presence within assigned regional territories. This role leads the full sales cycle process including prospecting, pipeline generation, relationship development, solution positioning, proposal collaboration, negotiation, and closing new business opportunities. The Account Executive partners closely with internal operational, solutions, and leadership teams to develop tailored workplace services solutions that address client business challenges and support long-term account growth. This role serves as a strategic advisor to prospective clients while positioning SPS as a trusted outsourcing and workplace solutions partner. The Account Executive is responsible for building relationships with enterprise organizations, law firms, financial institutions, and other large businesses through consultative selling, outbound prospecting, networking, and market engagement activities. Overall, this position continuously offers the highest level of service to all clients, prospects, vendors, and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Duties and Responsibilities: Business Development & Sales Execution * Develop and execute territory growth strategies focused on enterprise organizations and target markets. * Generate new business opportunities through outbound prospecting activities including cold calling, email outreach, networking, referrals, social selling, and market research. * Build and maintain a healthy pipeline of qualified opportunities across assigned accounts and territories. * Manage opportunities through the full sales cycle from prospecting through contract execution and onboarding transition. * Consistently achieve or exceed established sales goals and revenue targets. Client Relationship Management * Develop relationships with prospective clients and key business stakeholders. * Engage senior-level decision makers to identify workplace challenges, operational needs, and business objectives. * Position SPS workplace services solutions through a consultative and value-based sales approach. * Establish SPS as a trusted business partner within assigned territories and target accounts. * Support long-term client relationship development and account expansion opportunities. Strategic Sales & Solution Development * Collaborate cross-functionally with operations, solutions, finance, and leadership teams to develop customized client proposals and service solutions. * Identify strategic opportunities for outsourcing and workplace services solutions within client organizations. * Conduct account research and market analysis to identify growth opportunities and competitive positioning. * Support contract negotiations, pricing discussions, and commercial proposal development. * Maintain accurate forecasting, opportunity tracking, and sales activity documentation within CRM systems. Market Engagement & Territory Management * Monitor industry trends, competitive activity, and market conditions within assigned territories. * Participate in networking events, industry associations, conferences, and business development activities. * Develop territory plans and strategic account targeting initiatives. * Identify opportunities for immediate business wins and long-term account growth. Process & Reporting * Ensure all sales activities follow company policies, procedures, and best practices. * Maintain accurate and timely sales reporting, forecasting, and pipeline updates. * Contribute to continuous improvement of sales processes, tools, and client engagement strategies. * Support leadership reporting on sales performance, pipeline activity, and market opportunities. Competencies: * Strong verbal and written communication skills. * Excellent presentation and relationship management skills. * Strong negotiation and influencing abilities. * Excellent customer service and client engagement skills. * Strong analytical and problem-solving abilities. * Ability to build relationships with senior business leaders and stakeholders. * Ability to manage multiple opportunities and priorities simultaneously. * Strong organizational and time management skills. * Proficiency in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook. * Experience using CRM systems and sales tracking tools. * Ability to work independently and collaboratively within cross-functional teams. * Strong attention to detail and follow-through. * Ability to adapt in a fast-paced and evolving business environment. * Strong business acumen and consultative selling capabilities.   Qualifications and Education Requirements: * Bachelor’s degree in Business Administration, Marketing, Communications, Sales, or related field preferred. * Minimum of 5+ years of B2B sales, business development, account management, or related experience required. * Experience prospecting and generating net-new business opportunities required. * Experience conducting cold outreach, account research, networking, and pipeline development preferred. * Proven track record of achieving or exceeding sales and revenue goals. * Experience managing complex sales cycles and multiple stakeholders preferred. * Experience selling outsourcing, workplace services, professional services, technology solutions, or related business services preferred. * Strong understanding of consultative sales methodologies and enterprise sales processes. * Experience working with enterprise organizations, professional services firms, or Fortune 1000 clients preferred. * Excellent written and verbal communication skills with strong executive presence. * Ability to maintain confidentiality and exercise sound business judgment. * Experience with CRM platforms, sales software, and reporting tools preferred. * Required to maintain an overall professional appearance and attitude. * Adhere to all policies and procedures required.   Physical Demands: * Ability to sit, stand, walk, bend, kneel, and work at a computer for extended periods of time. * Manual dexterity required for operating office equipment including computers, phones, and printers. * Physically able to talk on the phone and input data simultaneously. * Ability to occasionally lift or move materials up to 25 lbs. * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.   Disclaimer: This job description is not intended to cover or contain a comprehensive listing of duties or responsibilities required for the role. Duties and responsibilities may change at any time with or without notice. Travel: Approximately up to 20–25% Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $80,000—$90,000 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

SPS

Note: This is a remote position that must have a reliable commuting radius to Chicago IL area. This position offers a competitive sales commission bonus plan in addition to the base salary. Account Executive  Reports To: The Account Executive will report to the Senior Vice President of Market Development or equivalent leadership.   Position Summary The Account Executive is responsible for driving new business development and expanding SPS market presence within assigned regional territories. This role leads the full sales cycle process including prospecting, pipeline generation, relationship development, solution positioning, proposal collaboration, negotiation, and closing new business opportunities. The Account Executive partners closely with internal operational, solutions, and leadership teams to develop tailored workplace services solutions that address client business challenges and support long-term account growth. This role serves as a strategic advisor to prospective clients while positioning SPS as a trusted outsourcing and workplace solutions partner. The Account Executive is responsible for building relationships with enterprise organizations, law firms, financial institutions, and other large businesses through consultative selling, outbound prospecting, networking, and market engagement activities. Overall, this position continuously offers the highest level of service to all clients, prospects, vendors, and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Duties and Responsibilities: Business Development & Sales Execution * Develop and execute territory growth strategies focused on enterprise organizations and target markets. * Generate new business opportunities through outbound prospecting activities including cold calling, email outreach, networking, referrals, social selling, and market research. * Build and maintain a healthy pipeline of qualified opportunities across assigned accounts and territories. * Manage opportunities through the full sales cycle from prospecting through contract execution and onboarding transition. * Consistently achieve or exceed established sales goals and revenue targets. Client Relationship Management * Develop relationships with prospective clients and key business stakeholders. * Engage senior-level decision makers to identify workplace challenges, operational needs, and business objectives. * Position SPS workplace services solutions through a consultative and value-based sales approach. * Establish SPS as a trusted business partner within assigned territories and target accounts. * Support long-term client relationship development and account expansion opportunities. Strategic Sales & Solution Development * Collaborate cross-functionally with operations, solutions, finance, and leadership teams to develop customized client proposals and service solutions. * Identify strategic opportunities for outsourcing and workplace services solutions within client organizations. * Conduct account research and market analysis to identify growth opportunities and competitive positioning. * Support contract negotiations, pricing discussions, and commercial proposal development. * Maintain accurate forecasting, opportunity tracking, and sales activity documentation within CRM systems. Market Engagement & Territory Management * Monitor industry trends, competitive activity, and market conditions within assigned territories. * Participate in networking events, industry associations, conferences, and business development activities. * Develop territory plans and strategic account targeting initiatives. * Identify opportunities for immediate business wins and long-term account growth. Process & Reporting * Ensure all sales activities follow company policies, procedures, and best practices. * Maintain accurate and timely sales reporting, forecasting, and pipeline updates. * Contribute to continuous improvement of sales processes, tools, and client engagement strategies. * Support leadership reporting on sales performance, pipeline activity, and market opportunities. Competencies: * Strong verbal and written communication skills. * Excellent presentation and relationship management skills. * Strong negotiation and influencing abilities. * Excellent customer service and client engagement skills. * Strong analytical and problem-solving abilities. * Ability to build relationships with senior business leaders and stakeholders. * Ability to manage multiple opportunities and priorities simultaneously. * Strong organizational and time management skills. * Proficiency in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook. * Experience using CRM systems and sales tracking tools. * Ability to work independently and collaboratively within cross-functional teams. * Strong attention to detail and follow-through. * Ability to adapt in a fast-paced and evolving business environment. * Strong business acumen and consultative selling capabilities.   Qualifications and Education Requirements: * Bachelor’s degree in Business Administration, Marketing, Communications, Sales, or related field preferred. * Minimum of 5+ years of B2B sales, business development, account management, or related experience required. * Experience prospecting and generating net-new business opportunities required. * Experience conducting cold outreach, account research, networking, and pipeline development preferred. * Proven track record of achieving or exceeding sales and revenue goals. * Experience managing complex sales cycles and multiple stakeholders preferred. * Experience selling outsourcing, workplace services, professional services, technology solutions, or related business services preferred. * Strong understanding of consultative sales methodologies and enterprise sales processes. * Experience working with enterprise organizations, professional services firms, or Fortune 1000 clients preferred. * Excellent written and verbal communication skills with strong executive presence. * Ability to maintain confidentiality and exercise sound business judgment. * Experience with CRM platforms, sales software, and reporting tools preferred. * Required to maintain an overall professional appearance and attitude. * Adhere to all policies and procedures required.   Physical Demands: * Ability to sit, stand, walk, bend, kneel, and work at a computer for extended periods of time. * Manual dexterity required for operating office equipment including computers, phones, and printers. * Physically able to talk on the phone and input data simultaneously. * Ability to occasionally lift or move materials up to 25 lbs. * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.   Disclaimer: This job description is not intended to cover or contain a comprehensive listing of duties or responsibilities required for the role. Duties and responsibilities may change at any time with or without notice. Travel: Approximately up to 20–25% Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $80,000—$90,000 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

SPS

Job Title: Client Director  Reports To: The Client Director will report to the Managing Vice President, or equivalent leadership.    Job Overview:  The Client Director is responsible for the operational and financial health of highly visible clients, and provide solutions for all client, site management and staff issues.    Duties and Responsibilities:  * Responsible for both the operational and financial health of highly visible clients.  * Establish and maintain accountability with all leaders in their organization.  * Main point of contact/liaison between SPS and highly influential clients.  * Nurtures a strong relationship with sales and other teams as an effort to help grow and move the business forward (i.e. in some cases, helps to identify new business to add-on opportunities which may include participating in RFP/sales presentations).  * Interface with SPS executive leadership on key decisions.   * Solutions all client, site management and site staffer issues.  * Effectively coach/train/mentor subordinate leaders to ensure succession plans.  * Standardize policies and procedures including statistical monthly reporting and benchmarks.  * Coordinate, implement and oversee any special projects specific to the client/operation.  * Maintain communication with the COO regarding the operation.  * Assist with employee relations concerned, and make determinations with other appropriate parties (such as Human Resources) on performance management issues.  * May conduct contract renewal negotiations in partnership with Sales.  * Coordinate and handle vendor negotiations.  * Manage site proformas in terms of hours, gross margin spread, profitability and growth.  * Lead account reviews with clients.    Competencies:  * Background in managing a large people organization/region employees.  * Proven ability to thrive in high growth environments.  * Strategically plans and executes key business objectives.  * A direct or relatable background to Managed Services (i.e. Worked for a Vendor/Service Provider or BPO organization).  * Industry Specific Expertise: Mass Mail Processing/Shipping/Receiving, Document Printing/Scanning, Warehouse Management, Records Management.  * Driven by implementing efficiency, technology, and process improvement.  * Has strategic vision and able to execute a plan to success.  * Ability to interact effectively and build strong relationships with C-level and highly influential clients.  * Expertise diffusing and creating solutions to client service matters.  * Technology- Has a strong understanding of technology utilized in managed services, embraces, and implements technology and efficiency where possible.  * Executive level communication skills- Has highly developed skills presenting to clients, preparing presentations, and leading teams to success!  * Highly developed people skills with expertise in creating a top tier work environment where employees are highly engaged.    Qualifications and Education Requirements:  * Bachelor’s Degree or higher preferred.  * Minimum of 8-10+ years of experience in high-level relationship building and operational management.  * Previous multi-site management experience is highly preferred since this position may oversee employee organizations of 100+ employee based in multiple locations.  * Program/Project Management experience is a plus.  * Proven ability to successfully coach/train/mentor front line managers and staff.  * Ability to build business relationships and interact effectively with “C” level executives.  * A strong understanding of P&L management, finance, managing budgets and working in a customer metrics driven environment.  * Previous experience partnering with HR/Recruiting/Training/Finance and senior leadership to ensure SLAs are met.  * Must have experience managing exempt level direct reports and overseeing a large people organization  * Solid understanding of selling skills.  * Exceptional computer skills.  * Industry related experience a plus.  * Driven by client satisfaction, with proven track record of diplomacy and ownership.  * Strong integrity, solid business ethics.  * Strong team approach to account management.  * Creative strategic thinking and performance.  * Required to maintain an overall professional appearance and attitude.  * Adhere to all policies and procedures required.    Physical Demands:  * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.  * Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.  * Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).  * Physically able to talk on the phone and input data simultaneously.  * Ability to lift or move 40 lbs. or greater frequently.  * Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.    Travel: Some travel is required for this position. Approximately up to 25%.    Other Duties:  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $140,000—$160,000 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.