
Disguise · New York (USA)
Role: Technical Services Specialist - Broadcast Technology Location: NewYork Department: Customer Solutions and Services Reports to: Director, Technical Service...
Role: Technical Services Specialist - Broadcast Technology
Location: NewYork
Department: Customer Solutions and Services
Reports to: Director, Technical Services (based in LA)
This person will be a specialist for delivering Disguise projects across our Broadcast and XR customers. The Technical Services
Specialist (Broadcast) will work across various platforms, primarily LED stages and mixed reality technologies, helping us achieve
our clients' creative vision through our technical acumen.
The Technical Services Specialist will primarily support the ESPN HQ in Bristol, CT, and the 7 Hudson Studio in NYC. This position
requires an in-depth, hands-on understanding of various disguise workflows, including xR, VP, DMX, and RenderStream.
This person will collaborate alongside Disguise’s solutions designers, creative services, project managers, engineers,
third-party vendors, and most importantly, the customer - ensuring projects are implemented successfully; on time, to scope,
within budget, and exceeding their expectations. The Technical Services Specialist will be experienced at collaborating with
internal and external stakeholders across multiple regions and time zones.
The Technical Services Specialist will need to be based in NYC but will also be required to travel in response to global project
demand. Both domestic and international travel is required (roughly once a month), and sometimes at short notice, where you will
be onsite at the client for roughly 1-2 weeks per project
This person will play a pivotal role at Disguise as the gateway between our technology, the customer, and their audience's visual
experience.
the disguise system to the latest OS, D3 designer build, IPVFC firmware, and the newest version of the Renderstream plugin.
provide ongoing system-related support. This includes conducting system health checks, offering workflow guidance,
delivering bespoke training, and providing last-minute firefighting support when critical issues arise.
diverse projects across virtual production, immersive experiences, and fixed installations. If you do not have direct
experience in these secondary industries, Disguise will provide the necessary training to get you up to speed.
systems and control interfaces. This includes hardware, software, and key third-party platforms (e.g., Ross, Grass Valley,
Sony).
environments.
including professional cameras, production switchers, and robust networking infrastructure.
the technical team.
Virtual Production landscapes.
production and immersive experiences as needed.
This is the the basic salary range for U.S. based candidates
Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity
Basic Salary Range
About Disguise
Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system
of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV
broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product
launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering
the next dimension of entertainment.
Don’t Disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for
their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create
everywhere.
Our values
Our benefits
programmes
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About the job Keep Graphcore’s Bristol electronics laboratories ready for the teams building the future of AI compute. As Electronics Laboratory Lead, you will own the safe, reliable operation of our Bristol labs. You will make sure facilities, equipment and infrastructure support critical work across engineering and operations. Your impact will be felt across hardware bring up, validation, characterisation, manufacturing technology and product test. You will turn complex lab requirements into controlled, dependable environments where teams can move faster. You will manage test equipment, lab infrastructure, ESD controls, goods in and out, maintenance planning and technical readiness. You will also build and guide a technician team that supports multidisciplinary lab users. This is a hands-on leadership role with real ownership. You will shape how our labs run, scale and support Graphcore’s next stage. The team and culture You will sit in our DC Engineering Team, working closely with Facilities, Supply Chain, Quality, Product Test and Diagnosis, Infrastructure Solutions and Hardware Engineering. Work happens through clear priorities, practical decisions and direct collaboration with the teams using the labs. You will have the ownership to set standards, improve processes and solve problems before they slow delivery. Decisions are made close to the work, with safety, technical readiness and pace all held together. Graphcore teams think big, act fast and speak up. In this role, you will bring structure to complex lab activity while helping engineers do their best work What we’re looking for · Strong technical understanding of electronic test equipment, lab infrastructure, setup, calibration and troubleshooting · Practical knowledge of ESD prevention, control systems, audits and training · Deep understanding of health and safety requirements in electronics laboratory environments · Ability to work with engineering teams to plan, configure and support technical lab setups · Experience coordinating subcontractors for maintenance, calibration, upgrades or specialist technical services · Leadership skills to build, manage and mentor a team of technicians Benefits · Unlimited annual leave · Up to 5% matched pension · Phantom equity – share in Graphcore’s success · True flexibility in how and where you work · Office spaces designed for collaboration · Free food and an on-site barista · Health cash plan · Income protection · Life assurance · Along with other benefits you can choose from (private medical insurance, dental plan etc) We welcome people from all backgrounds and experiences and are committed to building an inclusive environment where everyone can do their best work. We’re an equal opportunity employer and recognise that everyone brings different strengths and perspectives. If you need any adjustments during the interview process, just let us know - we’re happy to support you. Join the team at Graphcore Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore brings together deep expertise to solve complex problems and deliver meaningful progress in AI compute. If you want to shape the labs that help Graphcore’s engineering teams move faster, we’d love to hear from you. Apply now to be part of the journey.
About the job Keep Graphcore’s electronics laboratories ready for the teams building the future of AI compute. As Electronics Laboratory Lead, you will own the safe, reliable operation of our Bristol labs. You will make sure facilities, equipment and infrastructure support critical work across engineering and operations. Your impact will be felt across hardware bring up, validation, characterisation, manufacturing technology and product test. You will turn complex lab requirements into controlled, dependable environments where teams can move faster. You will manage test equipment, lab infrastructure, ESD controls, goods in and out, maintenance planning and technical readiness. You will also build and guide a technician team that supports multidisciplinary lab users. This is a hands-on leadership role with real ownership. You will shape how our labs run, scale and support Graphcore’s next stage. The team and culture You will sit in our DC Engineering Team, working closely with Facilities, Supply Chain, Quality, Product Test and Diagnosis, Infrastructure Solutions and Hardware Engineering. Work happens through clear priorities, practical decisions and direct collaboration with the teams using the labs. You will have the ownership to set standards, improve processes and solve problems before they slow delivery. Decisions are made close to the work, with safety, technical readiness and pace all held together. Graphcore teams think big, act fast and speak up. In this role, you will bring structure to complex lab activity while helping engineers do their best work What we’re looking for · Strong technical understanding of electronic test equipment, lab infrastructure, setup, calibration and troubleshooting · Practical knowledge of ESD prevention, control systems, audits and training · Deep understanding of health and safety requirements in electronics laboratory environments · Ability to work with engineering teams to plan, configure and support technical lab setups · Experience coordinating subcontractors for maintenance, calibration, upgrades or specialist technical services · Leadership skills to build, manage and mentor a team of technicians Benefits In addition to a competitive salary, Graphcore offers flexible working and a generous annual leave policy. Alongside Taiwan's National Health Insurance scheme, we provide private medical insurance, life and critical illness insurance, and the option to extend healthcare coverage to family members. We also offer an annual health assessment allowance and eye care reimbursement to support your overall wellbeing. We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments. We welcome people from all backgrounds and experiences and are committed to building an inclusive environment where everyone can do their best work. We’re an equal opportunity employer and recognise that everyone brings different strengths and perspectives. If you need any adjustments during the interview process, just let us know - we’re happy to support you. Join the team at Graphcore Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore brings together deep expertise to solve complex problems and deliver meaningful progress in AI compute. If you want to shape the labs that help Graphcore’s engineering teams move faster, we’d love to hear from you. Apply now to be part of the journey.