
Gymshark · New York
OVERVIEW: We're looking for an Operations Floor Lead to help drive the day-to-day success of our store from the heart of the operation. This role is focused on...
We're looking for an Operations Floor Lead to help drive the day-to-day success of our store from the heart of the operation. This
role is focused on ensuring our back-of-house and operational processes run seamlessly, creating the strong foundations that
enable exceptional customer experiences on the shop floor.
As an aspiring leader, you'll support store performance through operational excellence, stock management, organisation, and team
leadership. You'll coach and develop team members, champion high standards, and play a key role in ensuring the store is set up
for success every single day
This position is full-time with the need for full availability across the week
customer experience.
up for success
seamlessly.
thrive.
The range is between $21.50 - $23.25 and the hourly rate offered is based on market, experience, and skills
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in
whole or in part at any time without advance notice.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive
to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable
adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be
considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment
please email peopleteamusa@gymshark.com.
ABOUT GROVER Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste. To continue this incredible adventure, we are currently looking for Warehouse Operations Team Leads to join our talented Circular Supply Chain team full-time (40 hours/week) onsite 5 days a week in the Berlin Metropolitan area. Reporting to the Warehouse Operations Manager, you are the driving force on the warehouse floor. Your core objective is to oversee your team and the seamless, day-to-day execution of inbound, picking, packing, shipping/outbound, and inventory processes, ensuring operations run smoothly, inventory remains accurate, and the team is fully trained and motivated to meet daily targets. 🎯 What you will contribute: * Team Leadership: Provide direct supervision and leadership to the fulfillment, inbound, and outbound warehouse teams of up to 15 direct reports. * Daily Operations: Lead daily floor operations to ensure seamless order flow and manage device-specific movements, maintaining a steady and efficient operational pace. * Mentorship & Onboarding: Train, onboard, and mentor warehouse staff, ensuring they are fully equipped to meet performance, safety, and quality standards. * WMS Floor Expert: Act as the floor expert for handheld Warehouse Management Systems (WMS) and scanning systems, ensuring strict inventory accuracy through regular monitoring and immediate error correction. * Process Optimization: Monitor team performance and support the Operations Manager in eliminating bottlenecks and implementing process improvements. * Safety & Compliance: Ensure all team members strictly adhere to Standard Operating Procedures (SOPs) and safety compliance guidelines on the warehouse floor, including German load-handling standards (Lastenhandhabungsverordnung). 🤝 What you bring: * Experience: Proven hands-on experience in a warehouse, logistics, or fulfillment environment - ideally in an e-commerce or consumer electronics setting. * Leadership Track Record: Previous experience in a supervisory, team lead, or staff training role. * Technical Expertise: Expert-level practical knowledge of handheld Warehouse Management Systems (WMS), barcode scanning systems, and digital inventory tracking. * Process Knowledge: Deep understanding of high-velocity inbound, picking, packing, and outbound fulfillment processes. * People Skills: Strong leadership skills with the ability to motivate, direct, and clearly communicate with a diverse team of warehouse associates. * Safety Mindset: High attention to detail, a commitment to precise inventory accuracy, and an understanding of safe ergonomic practices on the floor. * Languages & Licenses: Fluent in both German (B2 at a minimum) and English, with other languages considered a strong plus. A forklift driving license (Flurförderzeugschein) is a strong asset. 🚀 THE GROVER WAY - HOW WE DRIVE SUCCESS: * Own It: We take ownership seriously and define what success looks like. We drive shared ownership and don't wait - we drive. We keep one another accountable and take responsibility when issues arise. * Challenge, Decide, and Commit: We engage in proactive support, active listening, and healthy conflict to reach the best outcomes. We value diverse perspectives and, once a decision is made, we commit to it fully. * Empower and Grow: We enable, trust, and coach one another toward high performance, always thinking and acting like owners. We seek growth, apply feedback, and support the development of our peers. * Respect, Transparency, and Clarity: We strive for clear, respectful, and open communication with no surprises. We simplify complex information so everyone knows the "what, why, and how". ❤️🔥 What you will love about us: * BVG monthly discount to drive you everywhere in Berlin * Mental health support with Nilohealth * Physical health support with Urban Sports Club * Annual learning budget of 750€ * Exclusive Grover Tech discount for you & your loved ones * A diverse global team of 75 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world. 💚 We are looking forward to e-meeting you! 🚀
ABOUT THE ROLE ** This role will be eligible to participate in the monthly commission compensation plan ** As a Peloton Lead Expert, you are a full-time, top-performing sales professional and floor leader. Reporting to the Store Manager, you set the pace for the team in a high-energy, commission-driven environment. You excel at individual sales, lead generation, and CRM management, while also stepping up to coach peers in the Store Manager's absence. You act as the benchmark for excellence in the store, driving revenue while delivering a premium, high-touch Member experience. YOUR DAILY IMPACT AT PELOTON * Consistently meet and exceed individual monthly sales targets and commission accelerators * Proactively engage walk-by traffic and educate customers on the Peloton portfolio to overcome objections and close sales * Assist the Store Manager with total-store CRM management auditing leads to maximize the team's conversion rates * Act as the floor lead, providing in-the-moment coaching to Experts supporting a strong sales culture when the Store Manager is absent * Facilitate engaging, hands-on product demonstrations that build customer confidence in Represent the brand with absolute integrity, delivering honest expectations to build long-term loyalty * Contribute to essential daily operations, including inventory management, visual merchandising, and event setup YOU BRING TO PELOTON * 2+ years of retail sales experience, ideally in a premium or commission-based environment with a history of exceeding targets * Proven ability to mentor peers, lead by example, and set the pace on a sales floor without formal management authority * Highly organized with experience managing a book of business and auditing leads within a CRM platform * Passion for health and wellness PHYSICAL REQUIREMENTS This is an active position requiring long periods of standing and walking in the store, as well as bending and lifting items weighing 35 lbs or more. You must be able to physically demonstrate Peloton products and engage with customers during in-store trials. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-CM1 #LI-Onsite The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Hourly Pay Rate $21—$21 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
IN SHORT: As the Store Leader, you are the strategic visionary and business owner for your store, ensuring every fan interaction delivers a moment of WOW. You are accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community-driven environment with an individualized, elevated customer experience. Reporting to the Area Leader on the Retail team, you will move the business forward with an entrepreneurial spirit, ensuring that premium standards are maintained in every detail of the store's operations and fan journey. YOUR MISSION: * Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behavior for future success * Create business strategies that drive operational excellence, profitability, and team productivity * Partner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experience * Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floor * Lead and build an effective team by prioritizing strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability * Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the team * Plan and oversee training facilitation programs that equip the team to deliver the WOW and master all operational management topics YOUR STORY: * You bring 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand * You are an expert in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty * You exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership * You have an entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environment YOUR TEAM: Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.